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November 2023 by Rebecca Susmarski
My car recently broke down in Chicago on a dark, rainy night. For three hours I tried calling different towing companies, none of which answered. I was frazzled, distressed and worried I wouldn’t be able to get home that night. Then I called North Shore Towing Inc.The company completely changed the evening’s tone from stressful to positive. North Shore’s success lies in its dedication to customers’ well-being in a disorienting situation. North Shore knows car trouble doesn’t happen every day, and they’ll do whatever they need to make their customers feel comfortable, cared for and supported when it happens.For example, Bill, the night dispatcher, sent a driver out to me even though I was fairly far from the company’s Evanston/North Shore base. Alex, the driver who towed my car, offered one of the most attentive customer-service experiences I ever had. From making fun, engaging conversation to offering me a ride home after we brought my car to the mechanic’s office, Alex knew intuitively what to do to help ease my mind. (He even returned my gloves to me at my house that night after I accidentally left them in his truck!)I left Alex’s truck feeling relieved and much better about the night overall. That change in attitude more than anything reflects how good the company’s team members are at what they do.North Shore will be my first call if I find myself in need of a tow again. Their exemplary customer service should be replicated across all companies and industries. Thank you Alex, Bill and North Shore!Service: Car towing
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November 2023 by Rose A
Great experience using North Shore, they came to my rescue when my insurance couldn't find a tow nearby. A different tow company actually recommended them because of my location their trucks wouldn't be able to fit. North Shore driver was able to get my car out no problem. I used them again a few days after to move my car from one shop to another. I appreciate their professionalism and how they handled everything in a timely manner.Service: Car towing
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October 2023 by Hope Xu
The driver is very friendly and helpful. Came to the site at a speed manner. And got my car to the car shop safely. I would recommend you use this company!Service: Car towing
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October 2023 by Deathrace Too Savage
Didn’t take them too long to pick up my vehicle and made good time bringing it to my house. Driver was real cool super helpful. Easy transaction and went about with my dad. Would use them again no problem.Service: Car towing
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October 2023 by hammad asghar
Eddy towed my car he did a great job and provided me awesome service. This man deserves to be moved up in the company he took his time and strapped my car down safe and made sure everything was nice and tight.We need more people like eddy in this world hes a great trust worthy man whose looking to help people.Thank you so much eddy ?
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October 2023 by Eric Anderson
These guys are good and efficient and I appreciate their quickness taking care of my issue. Car accidents suck but they gave me time to get through it without charging me an arm and a leg...even gave me an option where I would only have to pay the initial tow charge if i had the title, it took me about a week to make my decision about it. I made other plans and was charged accordingly but the fact that I had the option and time to make my decision was comforting. Thanks guys!Services: Car towing
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October 2023 by Steven Marecek
Long story short. I got stranded on the side of the highway with my car. They came as quickly and as professionally as possible. They made sure that my car would be just fine on the flatbed. No scratches and were very careful. First time calling a tow btw, so the driver kept me calm and we talked about our personal cars. Very professional and proper when it comes to towing. Truth be told, $200 for a 20 mile drive back to the shop isn’t the worst. Yes, a little pricey, but it wasn’t the worst. I’d recommend this tow truck company when in dire need of a tow!
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October 2023 by Ali
The worst business I’ve ever experienced in the Unites States. During Friday prayer we put our car in front of the restaurant where we usually have dinner and went to mosque for a couple of minutes. These guys waited the time we leave the car and immediately towed away our car within minutes. They only care about money, nothing holly. I am gonna sue them, my brother is working on the case against them. Keep doing what you doing, it will come back 100 times from God.
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October 2023 by Yassmine W.
This place is rotten and outright ridiculous. They towed my vehicle and hung up the phone on me when I was inquiring on how to get it back. Avoid at all costs!!!!!! They charge $238 dollars for less than 24 hours!
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September 2023 by Kienaan Abdi
Eddie was the best he went through a heavy traffic and street closures to get to me so I’d like to say thanks.
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September 2023 by mary ann mayfield
I locked my car and household keys in of all places the trunk of my car. The employee arrived very shortly after I placed my call for service. He was able to secure entry onto the cab of my car in a very short amount of time. He was polite and courteous throughout the experience.Service: Car lockouts
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August 2023 by Cory Binstock
Dan was helpful in getting a driver to our house within 90 minutes. He was courteous and helpful. Then the driver Daniel was professional and super helpful in getting the car started in order to have it towed to the dealer to have the unknown problem(s) fixed. He was re-assuring and was able to get the car quickly & safely to the dealer for the needed repairs. North Shore Towing was super helpful in a pressure filled morning where we had to get to the airport for a flight. Thank you very much.
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August 2023 by Jason Engel
Granted a flat tire is never fun, the tow truck driver was prompt, courteous, helpful, quick with phone communication, and delivered my car safely to the tire shop. I am satisfied with my care.Service: Special vehicle towing
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August 2023 by Jorge Solis
Amazing service. They were quick and efficient. Jerry got my car in great condition and did a great job lowering my car with no damage. If I'm ever in a tough situation, I know who I'm reaching out to next time.
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July 2023 by Star McFarlane
Louis is fantastic! Kind, communicative, smart and FAST! Worked to get a car out of my garage to its new spot with no problem. Thanks!Service: Special vehicle towing
