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July 2023 by Kathy S.
I have called multiple times over the past year. I've never been able to speak to anyone. Phone prompt states press 0 to speak to operator. When you press 0 it returns you to the previous message. On the rare times when I've been able to leave a message-usually regarding CD rates- I never receive a phone call back. Several years ago I did do business with this bank and really don't know why I am interested in doing business again. I guess it's just because they are local. What a disappointment for Wintrust.
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June 2023 by Kadre Compaore
Wonderful service.
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October 2022 by Jason B.
The Senior Vice President is a fraud and a swindler, take your business elsewhere!
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June 2021 by Robin Mitzen
They are professional and give you a personal touch that makes all the difference in banking!
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April 2021 by Michael Auerbach
16 bills came out of their ATM at their Northfield branch with multiple pieces taped together, 1/5 of the bill torn off and all of the money was filthy. It looks like a second grader loaded the ATM. This isn't the worst thing in the world but with so many other choices, I would go elsewhere for my banking needs.
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January 2021 by Jane Doe
The drive thru for the atm is atrocious!! Super tight for large suvs! Wow
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January 2021 by Cheryl McInturff
Everyone is so really nice and accommodating.
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January 2020 by Bryannn B
horrible
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May 2018 by Tom Vabakos
The entire staff is aways amazing, gracious and very interested in helping out their customers!
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March 2018 by Samuel Erens
You can trust this bank with your money.
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January 2018 by Katherine L.
My dad has a local account here and the tellers are very nice. I hate to say it, but I am very lazy and use the drive-thru window instead of walking into the bank. I especially like the holiday decorated deposit slips that they use...a little cheer for the sometimes drab winter weather. A word to the wise, don't even attempt to make a left turn headed westbound on Shermer or you're asking for an accident.
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September 2017 by Lawrence Willens
The. Bank. On. Sander. In. Northbrook. The. Help. Is. No. Good. In. August. A. Women. Was. On. The. Floor. I. Said. Can. I. Help. No. I. Putting. My. Self. Out. Came. Back. In. September. I. Said. Is. Women. Ok. One. Women. Said. She. Working. I. Said. Are. You. Ok. The. Women. Did. Say. Thank. You. She. Said. I. Can. Look. At. People. All. Day. Her. Mom. An. Dad. Did. A. Bad. Job. With. Her. I. Can. Go. To. A. Good. Back
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April 2017 by Erin Hicks
Wonderful and friendly customer service! I went in with my toddler after work to open up an account and they were so accommodating with crayons and paper for my child to entertain herself while I opened an account. The service was very quick and we were on our way without any meltdowns. I have never been in and out of bank that quickly. Very pleased :)
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April 2017 by Carrie Mueller
We have been banking in both business and personal and Dave Masters and the entire Northbrook bank and trust team have been a pleasure to work with. We appreciate all their efforts on our behalf.
