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February 2024 by Jason Thompson
Take our dog here as he was adopted, and they have been nothing but nice all way through
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February 2024 by Robert Morris
Dr. Preiser cares about our pets as much as we do. She's the best veterinarian I know of. Great staff
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January 2024 by Yong Jae Cho
Find other place. Unprofessional and not responding emails at all.Telling me to pay extra for the heartworm test when I have paid the fee three months ago.
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January 2024 by susan sukacz
Everyone is amazing here. They treat my dog as if she were family
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December 2023 by Edward Walsh
Friendly efficient, professional
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December 2023 by Scott Cohen
Always very very caring... I'm not only talking about the docs, I'm talking about the entire staff.. they are absolutely awesome
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December 2023 by Joosop Chi
It's huge and clean. The staffs were very friendly.
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December 2023 by Erika Pimentel
Excellent service. Everyone here is always so helpful and nice. Thank you for everything you are doing for my pups!
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November 2023 by walter cayton
Very professional and accessible.
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November 2023 by Susan Rosecrans
I am now on my third and fourth dogs with Dr. Preiser. So much care is shown with my fur babies! The expertise in the office is amazing from the vets to the techs.
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October 2023 by Adrienne Lo
Always very caring, knowledgeable, and transparent/reasonable with pricing. The team has supported my dogs through all types of health issues fromminor to severe.
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October 2023 by Barbara B
Less than 1 star. Find somewhere else to treat your furry family members.It is with a heavy heart and a profound sense of responsibility that we share our devastating experience with Preiser Animal Hospital. We feel compelled to warn fellow pet lovers about their shocking lack of professionalism, compassion, and competence. Preiser is unsafe, unprofessional, and unqualified.Our beloved cat, Boomer, a healthy indoor pet, visited Preiser for a routine rabies vaccine mandated by the Lake County Health Department. What should have been a simple procedure turned into a nightmare due to the staff's incompetence and negligence.Upon Boomer's arrival, we were assured he would receive proper care. Instead, he was needlessly quarantined in deplorable conditions, causing him immense suffering. Despite promises to update us and clarify the situation, the staff's communication was inconsistent and misleading.Angie told us that they needed to quarantine Boomer until they notified the Lake County Health Department that he received his mandated rabies vaccine. Angie said that she would update us after she contacted the Health Department so that we could bring Boomer home. Angie never called us. We then requested to speak with Jamie (supervisor) to get a proper update, but no one ever called us back. Days later, we went to check on Boomer and asked if he had received his vaccine shot. Mandy said that he received his shot on the day we dropped him off. Ten days later, we asked the same question when we picked up Boomer to bring him home, and Angie told us that he received his shot "just now." The staff misrepresented the medical information. The staff never contacted the Health Department as they promised. Their communication was as clear as mud. When we calmly questioned the staff about the conflicting misinformation and asked to discuss the situation with Kristine (owner of Preiser), Kristine refused to discuss and avoided us. Angie then threatened to call the police and did so. We asked for clarification because nothing they told us made sense, and they responded by calling the police!Tragically, Boomer's health deteriorated rapidly during his stay. He lost 4.5 pounds and developed cancerous growths shortly after his return home. Despite consulting multiple professionals, none had ever witnessed such a profound lack of professionalism and care.Preiser's behavior was not only unprofessional but also heartless. Their actions directly contradicted their stated mission of providing comfort and relief to animals. Boomer's unnecessary suffering and untimely death were avoidable and deeply traumatic for our family.We implore you, fellow pet owners, to heed our warning: avoid Preiser Animal Hospital at all costs. The staff's actions are a stark reminder that not all facilities prioritize the wellbeing of your beloved pets.We urge you to find a trustworthy and compassionate alternative for your furry family members. They deserve the best care, something Preiser Animal Hospital unequivocally failed to provide.There are many cautionary 1-star reviews to support that you don't want to take a chance here. Some people get angry because things didn't turn out their way, but there are common themes... credible concerns, confusing complications, and awful boarding conditions.In loving memory of Boomer. We miss you... you didn't deserve this.
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October 2023 by Bea Sparks
Compassionate staff and great service. Dr. Preiser's career history is inspiring. We take all our pets there, and we trust their judgement. Whether it's for regular check ups, emergencies or saying goodbye to our furry/feathered kids, we always feel like they truly care for what they do.
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October 2023 by Sue Macella
We moved to Oswego and I have yet to find a vet that cares about their patients as much as the staff and doctors at Preiser Animal Hospital. They treat their patients like they are their own. If we were not so far away, I would definitely go back. We miss you all.
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August 2023 by John Susek
Everyone from the front-desk staff, to the vet techs, to the doctor, was super understanding about my anxious golden retriever (and his anxious owner too). The doctor calmly explained things and made me feel at ease. As a first time dog owner I really appreciated all of the helpful and friendly advice.
