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December 2023 by Sandra Z.
I've had a good relationship with Rainbo for a few decades, but I'm afraid as of today that's over. Unfortunately for Rainbo, they are almost the only figure-skating shop in the area, so they are usually over-run with business. I can understand the stress, as I worked in retail for almost 2 decades. However, today not only was one of the clerks incredibly rude and demeaning to me, but I believe she also measured my boots wrong. I need blades, and since my new boots are the same length as my old ones, (and the manufacturer's website says so), I should take the same length blade that I had on my old boots. But I got an argument from someone measuring with a measuring tape. Worse, they have to order the (wrong size) blade and it will take a week to come in, and I'll have to drive back there from the far NW suburbs only to find out the blade is the wrong size. Also, as I said, the clerk was so rude to me that the woman sitting next to me was startled. I'm going to be using another vendor (probably online) and terminating my relationship with Rainbo. It won't hurt them a bit; as I said they are the only game in town and have a captive audience. But I won't accept that kind of treatment.
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October 2023 by jason lopez
Great customer service is no place better for figure skaters!
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October 2023 by Diana Figueredo
They were so kind and patient. Ready to give advices and always with the best attitude. So happy! It was worth the drive from the city!
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August 2023 by Ray Finkel
I ABSOLUTELY LOVE THIS PLACE!if i could i would give it 1000 stars. the two people who work here (jody and stephanie) are so kind and so knowledgeable.i had skates that i purchased from amazon that were breaking down and when i walked into rainbo they immediately told be that my skates were to big. they sized me properly and put me in a stiffer boot and i already feel better. i also had some issues with my new blade and they fixed it free of charge.jody and steph provide an amazing vibe in their store. they will provide you with the best service possible, no matter your level.
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July 2023 by SC Chiu
I drive five hours from Indiana to this pro shop every time I need something done for my skates. (Fortunately, I can sharpen my own skates.) Every time, John treats me with utmost professionalism and kindness. I couldn't thank him enough.
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April 2023 by Jimmie Sit
We had a great time coming here. We just got into ice skating and were recommended Rainbo as a place to get fit. Not only were they helpful and kind on the phone, but our appointment was quick, incredibly well informed, and a bespoke experience. They were very straightforward with what what aspects they consider and what kind of skates they had to offer which would fit those necessities. I would highly recommend this store to anyone looking for a pair of skates. If you can, ask for Stephanie. She was a joy to work with!I had no idea how much thought goes into getting a pair. You want Rainbo’s staff on your side when you decide what to put on your feet.
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March 2023 by Poonam Athmarao
I went to get fitted for Ice Flys a while back and Stephanie was so wonderful to work with. She assisted me with fitting for the boot and my blade mounting and alignment. Wonderful customer service and I’ll be back the next time I need new skates.
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March 2023 by Ben
Very knowledgeable and professional! Rainbo offers all of the services that a growing skater needs, including boot stretching, moulding, and punching.
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January 2023 by Lyudmyla Novytska
We were so pleased with the outstanding service while purchasing new skates for our daughter. The time taken for us, the patience, very professional staff, big verity of good quality skates and equipment. Our assistant was John, amazing person, not just professional, but also a very nice human being. Thank you so much for excellent service!❤️?
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December 2022 by Jenny Chang Lewis
Friendly and helpful with information about types of skates for the levels of skaters. Prices are reasonable. The amount of time spent to have your skates fitted is fast as well.
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October 2022 by Erin Miller
MAKE AN APPOINTMENT - Before I go into my review, I recommend calling to schedule an appointment especially if you are being fitted for skates. They are professionals in this area, and they take the time necessary to fit your skates, blades and to properly sharpen your skates based on your skating level.I figure skated when younger, and I'm starting lessons again as an adult. My figure skates were fine, aside from being old, but I wanted to take advantage of some of the new technology. I appreciate the knowledge and patience of the entire staff. They fitted me for a boot with strong ankle support because I've sprained my ankle a few times. They even had me walk with the blades on to make sure they were properly mounted to the boot. I'm able to come back and get adjustments if necessary once I start breaking the boot in on the ice. I live in Chicago, so it's about a 30-minute drive. Their expertise is well worth the distance. For any newer skaters, having the right boot and blade will ensure you are able to execute your skills.
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October 2022 by Eileen B.
After 4 unsuccessful attempts at finding the Perfect Pair of Protective Padded shorts, I hit the jackpot here. Amazon and many other sites didn't have the right ones. These are comfortable, flexible and have padding in all the right places. Ordering and shipping were all easy and quick.
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May 2022 by Susan C
Bought a new skating outfit for my Granddaughter. Staff was very helpful.
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April 2022 by Michael Morris
Very knowledgeable and helpful with a great selection of skates and blades.
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March 2022 by Karen Villebro
Stephanie was rude and unfriendly when I went to get fitted for new skate boots. Even when I came back after they came in. Plus after spending $700 and needed to come back for a blade adjustment they told me I would have to be patient and wait to get in as they were so busy and could not accommodate me when I drove 1-1/2 to get there. That’s no way you treat a customer after they spent $700. Would never go back.
