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February 2024 by BENJAMIN BOJRAB
From the owner to her team I love these people. We feel our Father is in safe hands whenever we leave him with any of their caregivers. I have worked with other companies and Right At Home is par non the BEST ? Many thanks from the bottom of our hearts to the owner, office staff, Abdon and Anthony! ? ? ? ? ? Ben
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August 2023 by K J
BEWARE!! Terrible management and staff. Feel free to contact me before you choose this agency. I have stories, emails and voice mails of unprofessionalism by both management and caregivers - including abandonment by two of their caregivers. Using this agency caused my family extreme stress - on top of the stress of caring for an elder needing 24/7 care. I would NEVER recommend this agency.
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August 2023 by Destinee Gorss
They are doing great taking care of my family. The caregiver assigned to my family does amazing. Even on her off days she checks in.
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August 2023 by Karen Splansky
BEWARE!! Terrible management and staff. Feel free to contact me before you choose this agency. I have stories, emails and voice mails of unprofessionalism by both management and caregivers - including abandonment by two of their caregivers. Using this agency caused my family extreme stress - on top of the stress of caring for an elder needing 24/7 care. I would NEVER recommend this agency.
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August 2022 by Nathan DardickNateDardick
I wish we had done more homework prior to hiring Right at Home of Linconshire/Deerfield. They seemed so nice and assuring about their ability to provide 24/7 care for our elderly mother at her home after an accident, but they failed to show up the very first day, there were other staffing issues, and we terminated their services. We wanted a licensed and bonded company, and owners Matt and Rachel Field seemed great, but when one of their staff stole jewelry from the home the very first week, and it turned out that the individual care provider they sent had been arrested by Arlington Heights Police for stealing from someone else, Owner Matt Field told me he wouldn't communicate further with us and that we needed to deal directly with THEIR insurance company!!! That attitude warrants scrutiny.
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December 2020 by Katarina Haro
Terrible communication especially HR manager Jill. I reached out to Jill about a verification of employment. Did not respond. I had to keep calling to reach her. It was a miscommunication and misunderstanding that was not “Clarified” until a week and a day later. Rudeness is all I got from this company.
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May 2020 by Lisa Joy Rosing
Right at Home, Heather the franchise owner, and all the staff we’re excellent In caring for my mother. What I really liked was the replacement even at the last minute of a caregiver. They have a system that if your caregiver is sick or can’t come to work at the last minute, they will send another person. If a home health care worker can not get there then someone from the office will take the shift. This was extremely important for us as my mother had Alzheimer’s and could not be left alone. Before using right at home we used another agency and some private healthcare workers we paid independently. It felt like if someone called in sick it was my job to find a replacement and that became impossible. So I hired right at home and they took over.If my mother didn’t like a caregiver they were very flexible and sent another. I highly recommend them.
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May 2019 by Barbara Markovitz
I waited for my first paycheck and it took 3 weeks to get paid.
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May 2019 by Ilstu E.
Cissie Gerber is absolutely fabulous. So caring and so unbelievably kind. Gets the job done fast and efficient. You can tell she loves her job, and puts the elderly first. This is her passion for sure! Highly recommend!
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September 2018 by Violetta Bug
Unfriendly employees.
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December 2017 by Skip S.
When my mom got sick and required hospitalization we needed someone to be with her at night We called Right at Home and within hours they had a lovely woman there and it gave us great comfort to know that someone was there if she needed anything Rachel and Matt were great to work with and we are truly grateful
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December 2017 by Mike S.
I have known Matt Field for about 5 years and have referred several people to his company. The feedback I've receive is fantastic and I'll continue to refer. He runs a top notch organization and his team are always cheerful and available.
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November 2017 by Cheryl L.
Right At Home Northbrook/Suburban Chicago Franchise is one to avoid. They have already been reported to the Deerfield Better Business Bureau when they were based in Deerfield and the Corporate Office two years ago. The new offices are now based in Northbrook, IL. I personally believe their business operation is very suspect; specifically by the Franchisee Operator - Matt Field. I wish I had researched more before engaging them. Also, credibility is everything- that's why it's important to read all reviews. Nothing is worse than a fake review or reviews that were add immediately by multiple people and/or family- it miss leading and unethical. My best advice- read everything and get references from non-family members. Search out others in your exact situation! I have been a personal caregiver for my husband who was diagnosed with early-onset Alzheimer's at the age of 56. I engaged Right At Home Franchisee Northbrook to assist with companions and nurses. This particular operator lacks quality care, communication skills, honesty, accountability to manage their staff and demonstrates overall lack of professionalism when dealing with clients. Being a-full time caregiver is very stressful. Knowing who to trust is important but more importantly, knowing who NOT too trust is crucial to your mental health!!! I plan to contact both their Corporate Office and State of Illinois Licensing Board to share my first-hand experiences. It's important to note, Right At Home is a Franchise. My review is sole dedicated to the Northbrook/Suburban Operator Matt Field. It's important to point out my experiences with Right At Home Franchisee Sarasota was excellent- five stars. I highly recommend this Operator. Also, I have received excellent recommendations to the Right At Home Denver operation. Please share my review with anyone you know who has a loved one or knows someone with Alzheimer's/Dementia because being able to find good quality caregivers is key to both you and your loved one. I have first hand experience and know how challenging it can be to live with someone with Alzheimer's/Dementia. My overall review is constructive, honest and based on my first hand experience with this individual. Right at Home Northbrook/Chicago Operator lacks professionalism, integrity and has inability to be honest. Matt Field's personal behavior directed at me bordered on harassment. My overall rating for Right At Home Northbrook/Suburban Chicago is less than one star - it was horrifying. Why I used them for a long period of time was solely due to the personal relationship with my husbands companion. This individual was treated poorly - to date I still have a close relationship with this person. My husband now requires full time and more professional care. If looking for an alternative home care agency - I highly recommend Freedom Care, Highland Park, IL. Excellent team of people - honest and extremely talented caregivers. Thank you taking the time to read my fsvtuareview. I am a full time caregiver for someone with Alzheimer's- the most stressful illness to live with. Trusting the right people is crucial to your overall mental health. Please share my review in order to protect other families from making a tragic mistake. Thank you - signed Caregiver/Author of The 24 Hour Rule:Living with Alzheimer's.
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November 2017 by Stacy P.
I highly recommend Right at Home! Matt & Rachel are excellent and have always been professional and helpful!
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November 2017 by Marcie F.
I have referred several friends to Right at Home after relying heavily on their services to care for my aging grandparents. My family found Matt and Rachel Field to be professional, responsive, and extremely caring. Honestly, I cannot say enough positive things about this remarkable husband-wife team!!
