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December 2023 by Lisa Feder
I came in to the store today to exchange some things I bought online. Alyssa and Alana were so helpful, Alyssa helped both me and my elderly mom who is in a wheelchair and I can’t recommend this store more highly.
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April 2023 by Suzy Bla
I walk inside the store with my daughter, she is 7. I wanted to look some bras and underwear for myself, my daughter was around me and she show me some bright colors of the underwear and said -Mom look this color …. Worker was behind us and she turn to my daughter and said -O you like thongs , do you wear thongs???!!! I looked at her in shock.. on my look she said O maybe you not, but your mom probably do… What is this? What kind of a story is this and the worker that works over there? I walked outside righ away.. such a worker should be reported!!!! This is my worst experience in any store!! And if anyone from this store read this reviews, please let her know that this is harassment!
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January 2023 by Jeff Dainton
Bra shopping with my daughter today! Good times lol
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September 2022 by el rock
Bra shopping with my daughter today! Good times lol
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June 2022 by Mary H.
Twice now, I have had delivery issues. the first order was 7 to 10 days. this week, they made me believe they had it in stock, and I would be able to pick it up, the next day, but would notify me when it was ready. THree days later, still waiting, I canceled the order, I went and bought something else. customer service by phone over 20 minute wait every time. They need to improve these problems. the prices are so high, and customer service and shipping is so inadequate.
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March 2022 by V M.
I just went in to find some strapless bras and Loretta was helping me out. Not only was she super sweet but she had me cracking up the whole time I was in the store! Loretta- Thank you for making my shopping experience so wonderful!
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January 2022 by Vicky H.
Very unprofessional. I bought two bras and was not able to exchange them because I misplaced the receipt and it was within the return period. Plus, they were not worn at all and still had tags. They measured me incorrectly and the band was wayyyy too big. Also, I had purchased pajamas for $100 and they just went on sale for $19.99, total rip-off. The quality of their products is not good and definitely not worth the amounts they charge. Victoria's Secret is definitely way better than this store. The only reason I came into this store was because they closed Victoria's Secret at Old Orchard Mall. I would not recommend this company.
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January 2022 by Glenda Nieves
Very nice
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July 2021 by Rosa Maria Share
Good selection. Understaffed, but that's happening everywhere.
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January 2021 by eli moo
Awful experience with Dina. Horrible manager /needs to be retrained. She was not wearing a mask!
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July 2020 by Lumen Folles
The people here are so polite and so helpful! I was nervous about going in as a trans woman having no experience at all in bras, but the staff here were so helpful and polite and made sure I felt comfortable while teaching me about bras do's and don't's. Thanks for the wonderful first-time experience!
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July 2020 by Leah Saleh
Love this place! Always so helpful and kind
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August 2019 by Angela S.
I can thank my mom for helping me discover Soma. I hate bra shopping, but I knew Soma had a buy one get one 1/2 off sale, so I took advantage of it. And, the best part is they have great no-wire options, so I wanted to make sure I got in there. Unfortunately I didn't know about this until at the register, but they do have a bra-fitting service, and I wish I'd taken advantage of it. For sure I'm going in there next time to have that done. But, I was running errands with my hubby and did not want to keep him waiting too long. Especially because his bra shopping quips were really getting stale - LOL! "You'd breast get in there"...you get the point. I'm about the same size as my mom, so she happened to tell me about her purchase of the Enbliss Bralette brand. I told her to send me photos with the size, to save me shopping time. Today I ran in and ran out with a text photo from my mom and scored a couple of bras within 10 minutes. Here's what's great about the Enbliss brand. They are really soft and perfect for wearing under t-shirts, etc. So soft in fact, that you feel like you're already wearing a comfy tee. I didn't take note whether they have sports-type bras, but I'm pretty sure it's not that kind of place. Bra prices seem to be $40+. Get in there now for the panty sale if you're in the market!
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July 2019 by Bernard Cox
Very helpful staff.
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May 2019 by Michelle H.
This was my first time shopping at Soma. I had a very positive experience here, and genuinely wanted to make a purchase by the end of it because of the quality of product and customer service. I was in Northbrook Court for some other shopping, but decided to browse Soma when I saw it. I grabbed a few items for myself, and was offered a fitting room as I headed towards the back (which is also where the sale items are). I think they were maybe short-staffed for the amount of customers that wanted personal attention (myself included). Everyone wanted a fitting done, and everyone got one! I was brought a few items based on my size and preference. I chose one, and was not pressed to choose any more. I believe the name of the employee helping me out was Allison. She was great. Two thumbs up to her!
