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January 2024 by Marjo Pajaj
The Napletons are the worst car dealership. After spending over 6-figures with this autogroup, I will never buy another car from these crooks.
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January 2024 by lawrence becci
They couldn't help me get my Cadillac fixed.
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December 2023 by Miguel G.
Sales staff scattered and acted like I wasn't even there. Nobody offered help once. Nice looking showroom and I've had them service my old CTS wagon back in the day. Their service staff was much more customer-friendly.
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December 2023 by Isaac Herzberg
Love everything about this store. The people, service, and the cars. 1st class facility and exceptional people.
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December 2023 by Anne S.
My husband took his car in for an oil change and new wiper blades. The tech also mentioned that the rear plate lights were out and he replaced those for a very small fee so that the vehicle is now ready for our Chicago winter!!! thank you staff for always looking out for us!!!
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November 2023 by George Shapkarov
Excellent service with a recent oil change. Marcelo went above and beyond to meet every request I made, even suggesting one which was very useful.
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November 2023 by Brad Stolberg
Allen Kulbersh is the “VIP manager”, unfortunately I was a deemed a VIP…Allen was extremely unpleasant to spend time with, wasted my time, did things differently than how we discussed in person and caused a great deal of frustration. I also had 2 unpleasant experiences with Marcel the service manager. He likes to stick his nose in business where he does not belong. I highly recommend avoiding this dealership.
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November 2023 by Hailey Schraer
I was quite annoyed and frustrated with our experience with Erik and this dealership. He was not truthful in the state of the car and quite frankly, we wasted a lot of time and money renting a car and driving up from OH to visit the dealership with the intent of purchasing the vehicle. We were not notified about several items being broken on the car. Additionally, there were several more cosmetic damages than noted, including a broken rear lense cover.If you want to do business with a salesman that you can trust, I wouldn’t recommend looking here for your next car.
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November 2023 by Devon McGee
Was promised a 2nd key upon purchase of vehicle never received it. Have asked for updates and to speak with management since July. Very uncommunicative with no motivation to rectify the situation. Save your money!
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September 2023 by Papo Rodriguez
The service department in Mapleton Cadillac is one of the best place you can get your car fix they help you out a lot they work with you to keep you informed. Thank you.
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September 2023 by debra oinounou
This place is a rip off!!If you think marking up parts 35-40% over list price and inflating labor is ok, you have messed with the wrong family!Beware of this place and ask for part numbers and then google them to find out what they really retail for before paying them more than what they are worth!!
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July 2023 by Noel Antonopoulos
I can't say good enough things about working with Frank Sammartino, he helped me every step of the way and is now my Cadillac salesman for life! Sam in the finance department is also great. Really happy with my new CT4!
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July 2023 by Rick Ayash
Bought a 23 XT5 here and dealt with Irv & Terry. The price, selection and service was top notch! Second car I bought here. Bought a new Escalade years ago and the service was good then too. I highly recommend dealing with Irv, Terry and Jim! Thx guys!
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June 2023 by Ralph Malek
I was looking to buy 2023 escalade platinum.First visit sells mgr. Came up with 3 years lease quote 3k a month. With total car cost msrp $123,500Quick calculation shows I will pay $108,000.So I said much better option is just to buy this car instead of leasing. He agreed to me with a lot of payment options.I came back next Saturday with $123,500 and I got turned away from the same mgr saying I misunderstood him and best he can do for me is $10,000 over msrp.So disappointed makes me stay away from this dealer for any further business and on the top of it I don't even feel like buying Cadillac anymore. This is false advertising because nowhere the price is listed at what they are asking, and seems like they are asking whatever amount over MSRP comes to their mind, without any prior notification or indication. Is this even legal?I am going to have to place my business elsewhere with an honest dealer like Porsche.
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June 2023 by Veronica
Took my XT5 here for minor body work. Minor scratches on the exterior. Said it would be a week, because parts were ordered before I dropped off. Long story short kept it way longer and didn’t even fix all the damage. Wants me to bring my car back- to finish one last item. No way! Picked up my car over two weeks later and have more scratches on the interior / exterior then when I dropped it off ?! Will never bring my car back there!
