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November 2023 by Meg Bossov
I came to this T Mobile location to help me file an insurance claim with Assurant. After several unsuccessful calls to Assurant, Anthony DeFrancisco, Store Manager, stepped in to ensure my claim was completed. He handled my situation calmly and treated me with respect. He is a great example of exemplary customer service - T Mobile is lucky to have an employee with such high value. Thank you Anthony!
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August 2023 by Camille A.
The nicest team members/employees! Cancelled my service over the phone but wasn't sent a return label. Walked into this store without an appointment and was helped right away. Anthony took the time to properly process my return (home Internet router) since I didn't have the original packaging or order info. He made sure I was all set before going. There was no upselling or promotion pushing during the visit which I appreciate. They communicate well and are all around friendly. Definitely would recommend going here to handle any issues!
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July 2023 by Ashutosh Raina
Thomas was very helpful in explaining what plan i should opt to based on my needs.There was an issue. Texts were on but not the calls. He checked and confirmed my mobile was ok. The call would start after 2 hrs. It happened
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July 2023 by Lesley Strauss
I recently switched from another carrier to T-Mobile. I had some issues that needed to be addressed.. Jorge calmed me down, listened to what was going on and addressed the issues one by one. It was NOT my phone but work being done on the towers. He made some changes on my phone and it has been working well since. Jorge was great to work with.
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July 2023 by Ivona G
Wonderful customer service. Jorge was polite, patient, knowledgeable and helpful. Thank you.
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June 2023 by George Sh
I am so happy that I visited this T-mobile store !!! First time for 2 years and changed different phone companies. I got a super consultation and explanation of my bill for more than 565$ )))) First time, all is fair and clear for customers. Christopher and his team did a great job and helped me to figure out with my payments and showed me the right cost for my connected services. First time I met so professional stuff . . . Thank you so much . . . Highly recommend Christopher and his team to do good and trustable business with T-mobile ;)
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May 2023 by Damian F
I needed to transfer all my data from my old phone to my new one. I brought my phone to this location and I'm so glad I did. Courteney L took the time to transfer my data. She was very professional, knowledgeable, but above all.... super nice! T-mobile is lucky to have someone like Courtney working for their establishment!
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April 2023 by Meat
I'm irate at the moment so bear with me... Manager at this location treated me like I was the j*** for coming into the store, having JUST spent the entire afternoon talking to Customer Service, who told me to go to this specific location so that I could move from Sprint to T-Mobile and get the devices and plan I wanted. This "manager" was rude and condescending and told me, in effect, that I was LIED TO by Customer Service. I asked her to call them directly and she REFUSED to, or even LIFT A FINGER to even ATTEMPT to honor what Customer Service told me MOMENTS BEFORE. You have been warned, this company and their customer service are GARBAGE
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April 2023 by Melissa B.
My husband and I switched from different plans onto a shared T-Mobile plan. We were mildly apprehensive having never used this service - but we went for it. The process was smooth and easy, with everyone at the store being friendly, knowledgeable, and helpful. Ricky was working with us for over an hour and really helped. My husband had trouble getting a live person from Boost, where he was switching from, and Ricky even made some calls as well to try to get some help from them. He wound up getting someone and worked with them patiently. He didn't have to do any of this, I don't think, but he worked super hard to get in touch with a very elusive and difficult phone company. Everything he explained about the plan was clear and didn't seem to be too "upsell" focused either. Check out this location if you are thinking about switching carriers.
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March 2023 by Evelyn Levin
I purchased a Samsung 23 from this location . I love the phone and Jeorge gave me excellent service.
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January 2023 by Mary Ryan A.
Jasmine and Courtney had me in and out in under 20 minutes! I was having a billing/sign-in problem after switching from Sprint to T-mobile. Automatic payment was being rejected because of a glitch between the systems. They found the problem, worked on two problems at once and identified a third. Done and done. Great professionals.
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January 2023 by R.Paul Herman
Friendly. Attentive. Tried to solve my issue for a replacement phone under insurance and warranty, but needed to escalate to phone line (which did resolve my problem). Store is spacious. Remember that the repairs are no longer in store and centralized offsite so phones need to be mailed to and from for repairs or replacements.
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January 2023 by Christina Collins
This is the largest, nicest, most comfortable T-Mobile store around. Miraculously, they also fixed my phone quickly on site. I was convinced I was there to shop for a new phone, but no!
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December 2022 by Bronislava O.
Amazing service from Tom. Called looking for a last minute item. He put it to the side for me and got me in and out of there in the middle of a lunch break while tending to many other customers. Super appreciative for that kind of customer service! Thanks Tom!
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December 2022 by Julie P.
Just switched from Att and they've been so helpful and saving $. Also they have internet that can just be plugged in your home. with no need for fibers poles or cable lines being dug. My internet went out because of the frozen weather cracked my fibers and Att couldn't fix it for two weeks so I've made the switch and going to do my phone too!