The Great Escape Northbrook

Hours: The Great Escape Northbrook provides an excellent customer experience with a friendly, knowledgeable, and genuinely helpful team. The staff, including several mentioned associates, are professional and take pride in offering outstanding service without pressure, sincerely wanting the best for customers. They are highly recommended for their above-and-beyond support. The associates are incredibly knowledgeable about products including hot tubs, spas, pools, sunshades, and outdoor patio furniture. They guide customers through options to find the perfect setup, answer all questions, and offer helpful suggestions. For complex projects like second-floor hot tub delivery requiring a crane and electrician, they quarterback the entire logistical process smoothly, handling everything in a matter of hours without problems. They also provide continued support, like phone assistance for hot tub setup. The store itself is beautiful with a very nice showroom. The entire team is great, making the purchase process smooth, easy, and stress-free. Customers feel confident in their decisions and highly recommend the store for anyone interested in quality products.

1. Northbrook, Illinois