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November 2023 by David W
Jay was amazing. He went above and beyond to take care of me. Even helped me through the insurance process. I would highly recommend this store.
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November 2023 by Ruth Kosic
This is the second time I’ve been at the shop and both times five-star experience! Both gentlemen that helped me with my daughter’s iPad where fast and knowledgeable… they took care of my problem quickly and I was able to take my daughter’s iPad home in minutes! I will definitely continue to come back!!!
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November 2023 by Bruce Gibbs
I spent 30 minutes in the Verizon store next door trying to figure out what was wrong with my phone. I walked next door to UbreakIFix and Anthony took 2 minutes to figure it, gave me a cheap fix and sent me on my way.Great place. Big recommendation
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November 2023 by Angel Diaz
Apple Store was unwilling to replace my battery due to supposed water damage, even though the device has never been submerged. They were willing to do it here no problem!
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October 2023 by Britta Heimgartner
Jay is very good at doing iPhone fixing. At the other company they missed some of the screws and jay was able to fix that. My iPhone was fixed in no time. He was also very nice! He did a amazing job I will decently visit there again to get my iPhone fixed. My iPhone is all fixed now!
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September 2023 by Eve S.
I was so pleased with the help and service from Jay at UBreakiFix! I brought in my phone because the screen was cracked in 5 places, and having the insurance with Asurion made it so incredibly easy! I made the appointment, came in, and within an hour or so, my phone was ready. It really is easy and stress free. Having never cracked a screen before, I was worried that it would be this terrible process or something, but Jay really was awesome, and friendly and put my mind at ease! I feel like my phone is actually brighter, and no, it's not a setting.... It's probably just way cleaner! Thanks so much! I Highly recommend this location and company.
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September 2023 by Szami Miksche
Really nice rep and so far good work!! Would have given a five star except they didn't call me to let me know that screen replacement would work as we had discussed. But really pleased so far with whole experience!
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September 2023 by Stevan Jovcic
Excellent service, great customer service and took care of my phone issue.
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September 2023 by Russell Busch
I took my laptop in to have a screen replaced. There was nothing wrong with the laptop (before taking it in...) I just wanted to upgrade my screen.They switched screens the same day, but when I brought it home, I noticed the bezel was completely off. There was too much bezel on top, and the bottom of the screen was cut off by the bezel. I brought it back in. The technician at first tried to insist that it was supposed to look like that. When I asked to talk to someone else, they eventually agreed to take it again to get it right.I got it the next day and ever since my screen gets visual static and flickering while I use it. I am going to get it repaired, so it works correctly this time, but I'm not going to do it here.
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August 2023 by Anthony Lo Sasso
The staff (Anthony in particular) were extremely helpful. They really worked with us to find the most cost effective way to salvage a badly damaged iPhone. I would definitely recommend them.
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August 2023 by JD Ale
I file a claim in June 24 after the my screen cracked and my screen went out. Since then i have gone to the location in Clark 3 times and each time i was told to come back another day bc they were too busy with other repairs and each time no one was in the store. I eventually went to the location in Northfield on 8/20 and when i got there i was told their "samsung system was down" and they couldnt help me - i finally got fed up and scheduled an in person apt for Asurion to come to my job 8/21 and they never did, when i went online i saw my apt was cancelled without notice and rescheduled. I finally call Asurion and while on the phone with a rep i get hung up on. It should not take 2 months to get a screen repair fix. I worked with UBreakIfix before and their service was outstanding, but since Asurion took over it has been a horrible experience one bad experience after another one.NOW im told over the phone that my re-scheduled apt for tomorrow is going to be cancelled too. The Asurion Rep over the phone escalated the call to higher ups and they confirmed they dont have the parts need to fix and replace my screen. ITS A SAMNSUNG U22 ULTRA one of the most popular phones how do you not have the part to fix a phone when you are cell phone repair store???WORSE SERVICE EVER!!!i dont know what else to do - at this point calling AT&T and having change my phone due to the incompetence of Asurion would be the next step but i will lose all my data on my phone since the screen is broken and i access or see my screen.BAD BAD HORRIBLE SERVICE - I doubt anyone from Asurion cares about this review
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July 2023 by Sue Yeon “Maggie” Cha
I forgot his name. But the nice gentleman there fixed my iPhone screen perfectly and so fast!! It was done in like 2 hours. The fastest and best store for phone repair.. Hope I don't break my phone again,, but if I ever need to, I will visit here again.
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July 2023 by Michael Jaffe
Awful customer service, and rude employees. Refused to look at, or diagnose my broken phone. Vernon Hills location was great, and quickly took care of my issue with great customer service. Avoid this store.
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June 2023 by George Sh
Did everything not to repair my phone, which is under warranty. Only words that this is not a warranty case. But when you ask to submit confirmation that this is Samsung's rules, they can not provide anything in writing or on the Internet. Do not even waste your time visiting them. They only fix small things for money.
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June 2023 by Deonna French
Neil is awesome. Very personable and friendly! Fast turn around when I filed my claim and within 24 hours Neil called me to come right on in. 239 Skokie Blvd!