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August 2023 by Romaya Irving
Very disappointed that this simple hair brush costs $11.95. Will never shop there again!
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July 2023 by Tracey Becker
Had a hard time finding what I was looking for, ask for some help and lo and behold they had everything in the store. I was just not seeing it right. very helpful, very friendly. great selection, terrific prices
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June 2023 by Britt
I have never had a more unpleasant Ulta experience. Please do your company a favor and take Carly off the registers. She should NOT be helping customers. HORRIBLE attitude, rude for no reason. Almost asked her if she was okay or having a bad day. I am a manager In a retail store and I would never hire someone that talked to customers so short and rude the way she was. Cutting me off mid sentence. It wasn't busy. Maybe she was having a bad day or maybe it's just who she is. But if this is everyday for her maybe she shouldn't be in a customer facing position. Experience was extremely uncomfortable and off putting. Rude as hell. Maybe try putting the friendly younger girls on the sales floor on the registers instead. Will never return to this Ulta again. Would give ZERO stars if I could.
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May 2023 by Pasko Life Shenanigans
Alex! You are the best! I called to check if a product was available, not only did Alex look for me, but also held one for me! Thank you for that little extra and doing customer service right! Have a fabulous day Alex! PROMOTE HER!!
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February 2023 by Jasmin A
I had a very nice experience with the staff. Shout out to Mary who helped me shade match and had a lovely persona and was very friendly. Overall, wonderful staff and environment.
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October 2022 by Maria Gomez
I’ve been to a few Últas and I’m always greeted or asked if I need help. However at this location not even a hello was said. I needed help with a product and all the ladies on the floor were just too busy chatting. At least the cashier was nice.
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October 2022 by Jessica Samp
Went on a Thursday afternoon and wasn’t too busy. Arelys was super nice and checked me out quickly
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September 2022 by Lex M.
Went there today to try to match a discontinued lipstick. 3 employees chatting near the door. Finally found someone to ask. Her answer: just put different colors on your hand and see what matches! Wow. Great customer service. Not sure why they have 4 employees doing nothing. 2 women getting makeup done by others. And me! I hope Ulta corporate reads this and train employees about customer service. Because these 4 had no clue.
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September 2022 by Jennifer R.
I had Keratin today with Adrianna and she was fabulous! She is the best and highly recommend her plus her customer service is fabulous. She offered to walk me to my car with her umbrella. Wish I knew about her sooner.
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March 2022 by Lily Ocasio
Have never walked into an ulta where employees are extremely rude. If i could give this a 0 I definitely would. Needed help and nobody bothered to help me. I asked the African American tall girl for a product and she just pointed to a section, didn’t say a word and continued her conversation with another employee. I was waiting at the register and the employees were just talking to each other and continued their conversation and once they finished they called me up to the register. They basically get paid to talk because they didn’t even bothered greeting me once I walked in like they do at every other ulta i’ve gone to. HORRIBLE customer service. Will never be going back here again. This happened today around 3pm.
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March 2022 by Vittoria Logli Real Estate Agent Glenview, IL
Jen did an outstanding job cutting & styling my daughters hair for her sweet 16! Plus Jen was so sweet & complimentary - she really made my daughter feel special. I would highly recommend stylist Jennifer at Ulta in Northbrook, IL Willowbrook Festival mall!
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December 2021 by Abby R.
I literally have never left a Yelp review in my life, but this feels necessary. This is a review specifically for the stylist Threasa at the Northbrook location. I have had very positive experiences with other Ulta stylists in the past. I have pretty simple and easy to cut hair, so I didn't come in for anything fancy. However, when I got to Ulta, Threasa quickly washed my hair (did not condition it like they always do), and then did a quick chop to take off 4 inches, which literally took 5 minutes (no exaggeration). She didn't take any time to make sure it was even or straight (which is was neither). Then she blew my hair halfway dry with cold air, essentially just making it poofy and frizzy and staticky. She tried doing some weird curling thing with her flat iron, which I did not ask for and did not look good at all. I could've gotten a better cut at a SuperCuts or something for under $20. This was $55 before tip. I never get upset if a haircut ends up being a little shorter than I wanted or anything like that, but this looked terrible. Obviously it was way too awkward to say anything, but I did call the store later and they issued me a refund. I haven't been upset by a haircut since my mom decided a mushroom cut sounded like a cute idea when I was 5 years old at Kid Snips (I'm 29 now). Don't go to Threasa. She doesn't take the time, put in the effort, or even pretend to care. Very disappointing.
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December 2021 by Eilleen L.
This review is primarily a review on Ulta Beauty the company. We love Ulta! I spend lot's of money here. Lol. Their selection, sales, gifts with purchase and Ultimate Rewards program is the best! The stores are clean, spacious, bright and welcoming. They have a great selection of merchandise at various price points from drugstore to high-end. The Highland Park and Northbrook locations are my favorite. If the one by my house, Old Orchard is out of something, generally, one of the 2 stores will have it. The employees are always kind and helpful! My only gripe is sometimes it can be hard to find certain things. At times, there's no rhyme or reason to the placement of merch. It's sad when they stop carrying some of our favorites and we have to turn to another retailer or order directly from the brand.
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November 2021 by meredith gregory
Mallory does the best job waxing brows. I love going to her anytime I need my brows done.
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October 2021 by Nicole S.
This review is actually for the benefit counter. I couldn't find a separate Yelp posting for them. This location has not had a brow artist at the benefit counter for months so when I came in today I was excited to see someone working there. I made an appointment with one of the Ulta salesgirls for about 15-20 min past the current time. I waited next to the benefit counter with my baby in an infant carrier and was never acknowledged by the girl working there. She has been doing someone's brows when I first came in and and for 15 minutes past my appointment time she was still working on the same person. Once she finally finished this woman's brows she proceeded to help her at the Mac counter again ignoring me. Normally I really like this location and all the employees but I am highly upset at the way I was treated at the benefit counter. I even told them when I made the appointment that it was time sensitive for me. I would not recommend anyone to go and get their brows done here if this is an indication on how they will be treated. I wound up leaving without getting my brows done and was still not acknowledged by anyone. This is after I spent $200 in the store today alone before any services.
