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January 2024 by Sarah D.
This pharmacy is a joke. I’m amazed that they’re still in business. Shocking. They never have any of my medications available. They can easily take 2 weeks for the medication to be ready- like do they think I can wait 2 weeks to be treated?? Also once they delivered the meds to me and it never arrived. I swear for weeks I called numerous times for the status of my meds and they said they don’t have it, out of stock, etc etc. within a month of this place I switched pharmacies and I’m never coming here again.
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December 2023 by marla lepp
As I was emptying my cart at the register I was immediately asked for my ID. I was still UNLOADING my cart. Extremely rude Manager who actually yelled at me. He then asked if I knew the cashier had disabilities!!! How would and why would I know that???? Wouldn't it make sense to wait until the customer completed emptying their cart.. Unbelievable
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October 2023 by AJ From Upstairs
The pharmacy is absolute garbage (10/6/23 • 6PM-7PM) - it took me 18.5 minutes to get a live body on the line and in only 2 seconds was I hung up on. Take this job seriously or go clean toilets. ??
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December 2022 by David H.
Bow-tie there any extra charge for a miserable employee. Went into the Walgreens on Pfingsten Rd at Willow in Northbrooke, Il on Dec 5th. Was checked out by an older Indian gentleman. He was in no hurry to get to me-I was the only one in line and he fiddled with some boxes behind the counter before taking my item to being it up. He didn't acknowledge me or ever make I contact. I said "thank you" as he finished counting change- he said nothing. The woman who came up behind me to check out said "good morning" and he again said nothing. I realize it is hard to get help these days, but this wort should not be working with the public. I'll stick with CVS or another pharmacy in the future. Dave from Reno.
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November 2022 by MarketVisory Group
Pharmacy is good. Front counter could use a little more customer service.
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November 2022 by Kitty L.
About 2 weeks ago I went to this Walgreens to get my Covid bivalent booster shot and flu shot at the same time. I didn't expect this experience to be so positive that I would write a 5-star review about it! The pharmacist technician, Salwa at the counter was friendly and nice to take care of the registration. Then, a real shout out to Heather, the nurse/technician who was to put the 2 shots in my arm. Heather was very professional and friendly, and made good suggestions in a non-pushy way. I didn't know that you can have 2 different shots on one arm at the same time, so, I was going to have one shot on each arm. She said that I could put both shots in one arm if I wanted as a lot of people do that, and asked me if I wanted 1 or 2 sore arms. So, this was a no brainer. Even though I had been to numerous flu shot appointments over the past 20 years, and been to many Covid shots as well, this was the only time that I felt that the nurse/technician really liked her job, was very clear with her instructions, took her time but was efficient at the same time, and did a great job. I usually bruised quite easily with shots, this time there's no bruising, so it's a big plus! The only thing is, each time you go to a pharmacy to get a shot, you never get the same nurse! If you call to make an appointment instead of booking online, it doesn't hurt to make an appointment with Heather for the injection!
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June 2022 by Mohammad Mohaghegh Faghih
It is my go-to Walgreens because I live across this store, but the staff are really rude and make you feel uncomfortable. I wish the managers do something about it. You don’t feel welcome at all.
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June 2022 by Zal G.
I dropped my prescription at 10 am and need it to go back to work So I told her I should be here by 5 pm no problem plenty of time! So I returned around 6 pm to get my prep medication and ready to take it all night for a procedure the next morning, well wasn't ready Soni wait for another hour at at 7 pm I am told can you call your doctor because we need an approval at a similar medication but we need your doctor's approval So finally one of the doctors called back and approved the other medication, my question is why they waited until I arrived to fill the medication and them realized that was not the same, so here I am waiting fornthe farmacist to come back from dinner so she can fill finally the prescription and is now 8:15 pm By far the must unorganized pharmacy ever visit, and from now on I will stay away from Walgreens! Never again! Store on pfingstein and willow rd
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May 2022 by AJ L.
Kimberly was absolutely amazing at this store, she helped me and went way above and beyond what I would've ever expected, Kimberly is an absolute gem and the store is lucky to have her!
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March 2022 by Richard Czajka
This Walgreens is top-notch. Michael and the rest of this staff are kind, fun and helpful.
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December 2021 by Ebony Williams
Negative stars for the Northbrook Walgreens at 1050 Waukegan Rd. Completely unprofessional and rude. Scheduled a rapid covid test without antigen for today and when we arrived, the pharmacy technician at the drive-thru didn't even know what type of rapid test that they give. It seems that she wasn't aware that they have one normal rapid test and then they have a rapid test with antigen. She spoke to her coworkers who I suppose informed her that they were two different rapid tests, however, she was not apologetic for her ignorance at all. I did mess up in following her directions and I touched the box that the swab was in and I apologized for that. However I was completely disappointed with this experience, there was also the fact that I never saw her wash her hands nor did she put gloves on when she first touched the swab I believe she only put her gloves on because we were watching her. This was my first time at this Walgreens, it makes me value the Walgreens that I use in Highwood and Highland Park to the fullest. I truly hope to never have to return here again, I only went because they offer the rapid test.
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December 2021 by Marlee H.
This store is really nice and the customer service is amazing . Clarence the manager and Michael the cashier are very helpful . Best Walgreens in Northbrook .
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December 2021 by Darcy M.
I understand that there's a supply shortage and understand employees working under stressful situations. But, Walgreens has a major organizational problem. Their website and app is dysfunctional in every aspect. This is a horrible location; Only use it because I'm stuck with it. If they don't know when a prescription is in, they make it up. And on the day, my medication supposedly came in, they lie about time being filled. It's been 1 week and now over 3 hours since they said "it's in progress". Maybe if Walgreens paid a decent wage, they'd attract qualified applicants.
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November 2021 by Jane Kelly
Horrible wait times and if you do get to speak with someone half of the time they make you feel like you’re asking for something unreasonable like ringing up the prescription right in front of them when they are chatting with a coworker. Osco is so much better.
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October 2021 by Ebony RDH
Negative stars for the Northbrook Walgreens at 1050 Waukegan Rd. Completely unprofessional and rude. Scheduled a rapid covid test without antigen for today and when we arrived, the pharmacy technician at the drive-thru didn't even know what type of rapid test that they give. It seems that she wasn't aware that they have one normal rapid test and then they have a rapid test with antigen. She spoke to her coworkers who I suppose informed her that they were two different rapid tests, however, she was not apologetic for her ignorance at all. I did mess up in following her directions and I touched the box that the swab was in and I apologized for that. However I was completely disappointed with this experience, there was also the fact that I never saw her wash her hands nor did she put gloves on when she first touched the swab I believe she only put her gloves on because we were watching her. This was my first time at this Walgreens, it makes me value the Walgreens that I use in Highwood and Highland Park to the fullest. I truly hope to never have to return here again, I only went because they offer the rapid test.