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December 2022 by David H.
Bow-tie there any extra charge for a miserable employee. Went into the Walgreens on Pfingsten Rd at Willow in Northbrooke, Il on Dec 5th. Was checked out by an older Indian gentleman. He was in no hurry to get to me-I was the only one in line and he fiddled with some boxes behind the counter before taking my item to being it up. He didn't acknowledge me or ever make I contact. I said "thank you" as he finished counting change- he said nothing. The woman who came up behind me to check out said "good morning" and he again said nothing. I realize it is hard to get help these days, but this wort should not be working with the public. I'll stick with CVS or another pharmacy in the future. Dave from Reno.
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November 2022 by Kitty L.
About 2 weeks ago I went to this Walgreens to get my Covid bivalent booster shot and flu shot at the same time. I didn't expect this experience to be so positive that I would write a 5-star review about it! The pharmacist technician, Salwa at the counter was friendly and nice to take care of the registration. Then, a real shout out to Heather, the nurse/technician who was to put the 2 shots in my arm. Heather was very professional and friendly, and made good suggestions in a non-pushy way. I didn't know that you can have 2 different shots on one arm at the same time, so, I was going to have one shot on each arm. She said that I could put both shots in one arm if I wanted as a lot of people do that, and asked me if I wanted 1 or 2 sore arms. So, this was a no brainer. Even though I had been to numerous flu shot appointments over the past 20 years, and been to many Covid shots as well, this was the only time that I felt that the nurse/technician really liked her job, was very clear with her instructions, took her time but was efficient at the same time, and did a great job. I usually bruised quite easily with shots, this time there's no bruising, so it's a big plus! The only thing is, each time you go to a pharmacy to get a shot, you never get the same nurse! If you call to make an appointment instead of booking online, it doesn't hurt to make an appointment with Heather for the injection!
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June 2022 by Zal G.
I dropped my prescription at 10 am and need it to go back to work So I told her I should be here by 5 pm no problem plenty of time! So I returned around 6 pm to get my prep medication and ready to take it all night for a procedure the next morning, well wasn't ready Soni wait for another hour at at 7 pm I am told can you call your doctor because we need an approval at a similar medication but we need your doctor's approval So finally one of the doctors called back and approved the other medication, my question is why they waited until I arrived to fill the medication and them realized that was not the same, so here I am waiting fornthe farmacist to come back from dinner so she can fill finally the prescription and is now 8:15 pm By far the must unorganized pharmacy ever visit, and from now on I will stay away from Walgreens! Never again! Store on pfingstein and willow rd
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May 2022 by AJ L.
Kimberly was absolutely amazing at this store, she helped me and went way above and beyond what I would've ever expected, Kimberly is an absolute gem and the store is lucky to have her!
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December 2021 by Marlee H.
This store is really nice and the customer service is amazing . Clarence the manager and Michael the cashier are very helpful . Best Walgreens in Northbrook .
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December 2021 by Darcy M.
I understand that there's a supply shortage and understand employees working under stressful situations. But, Walgreens has a major organizational problem. Their website and app is dysfunctional in every aspect. This is a horrible location; Only use it because I'm stuck with it. If they don't know when a prescription is in, they make it up. And on the day, my medication supposedly came in, they lie about time being filled. It's been 1 week and now over 3 hours since they said "it's in progress". Maybe if Walgreens paid a decent wage, they'd attract qualified applicants.
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July 2021 by Anna G.
Horrible service. Two examples. First, I had to wait over 5 minutes to pick up a filled prescription. I was the ONLY person in line. I stood there and stood there as I watched employees sauntering around. One spent forever prattling on the phone to a customer. They need to be trained how to handle lonely customers who just want someone to talk to. Second example. I placed an order to refill my prescription. They said it would be ready the following day. I even got an automated call saying it was ready. Then another automated call saying there was a problem but they were working to resolve it. After two days I called to find out the status. It was out of stock and no one had bothered to reorder it. The pharmacist proudly told me she was reordering it as we spoke. Huh? Two days and no one had reordered? She had no explanation whatsoever. She suggested I go to Deerfield. The Northbrook store is terrible. I would never go there except for the fact it is the closest pharmacy. Contrary to another reviewer's opinion, understaffing does not account for failing to reorder an out-of-stock medication that a customer is waiting on. It's sheer incompetence and a lack of caring about customers.
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October 2020 by Heather H.
I used the Walgreens to look up an item and the app said this Walgreens had "4 in stock". I walk in, I see there's zero items on the shelf and I say to an employee "ma'am, on the Walgreens app it says you have 4 in stock of this item" she responds "we haven't taken inventory in OVER A YEAR, the app is not correct" which is extremely irritating. I specifically drove to this Walgreens because of the item being "in stock" and it's not in stock and they haven't taken inventory in over 1 year. So if you use the Walgreens app to check items in stock, it's a complete sh*tshow and not correct in any way. Very disappointed!
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November 2019 by Barb S.
This Walgreens's is unhelpful, wanting you to do everything possible, to get YOUR prescription filled. They expect you to call the doctor, when they could get the answers THEY need directly. I am looking for an alternative with the help of my insurance company. Totally dissatisfied.
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October 2019 by ray c.
The pharmacist is so rude!!! She didn't explain anything and just hangs up on you!!! Terrible customer service. We are waiting in line because we need medication for our ailments!!! A little empathy too much to ask for??
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July 2019 by Rona G.
This is the worst pharmacy that I have ever used. I have sent my husband in twice in the last week. Each time my app alerted me that I had prescriptions to pick up... and each time they left ready medications out. Each time he was there they told him that I only had one pick up, when In fact I had 3. I've gone back twice for additional prescriptions. So frustrating!!!!
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June 2019 by Mack M.
The service is absolutely awful here. The drive through takes minim 30 minutes for someone to talk with you. Go to CVS much better service
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September 2018 by Mark B.
Just had one of the greatest experiences I've ever had at this pharmacy, or any other for that matter. While reviewing my prescriptions, my pharmacist alerted me to a manufacturer's coupon, saving more than a hundred dollars. Its rare these days for people to go out of their way or go beyond the minimum expected of them. When they do, it makes a big impression. Thank you pharmacist (O.), you got my attention and admiration. Truly
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September 2018 by Debbie L.
First I would like to say I feel sorry for the people that work at the Walgreens pharmacy in Northbrook. They seem like nice people even after you have lost your mind because you have had to call or come over 5 to 7 times each time you submit a new medication and usually at least 2 or 3 times on refills. They always have some reason why nothing has been done and they will get right on it at least until you hang up. Then they go into a black hole and remain there until you call again. It is no wonder they are so busy because for every prescription they have to talk to you multiple times. It is really sad because it is the only close Walgreens. Maybe someday my dream will come true and you will drop off a prescription and they will actually fill it! I know hope is not a strategy but I can dream can't I?
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May 2018 by Lynn F.
This Walgreen's has the worst customer service I can imagine. There is always a long wait, they can't find prescriptions in their bins, trying to speak to a rep is almost impossible and speaking to the pharmacist is completely impossible. They only reason they're still in business is lack of competition anywhere nearby. I'm never going back there, Costco is so much better.
