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March 2024 by Rachel Abella
very helpful and staff are friendly
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February 2024 by Styop-Chicago Styop-Chicago
Stay away from this place. This place including the Enterprise are a scam! I rented a vehicle from January 18th through February 7th and before I left this location I added the rental vehicle’s license plate to my Ipass account. After I returned the vehicle they starting to charge me multiple amounts $25; $28, ;$25; $34 and this keeps going! I called them and was told that the Illinois tollway billed them but they lied because I spoke with Illinois tollway and was told that they never billed to enterprise and they emailed me that rental vehicle’s history showing that they’ve been charging my iPass account. I spoke with multiple departments at enterprise and they just keep telling me it’s not our fault it came from Illinois tollway. Just stay away from from this company they are scam
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February 2024 by Prashant P.
SNEAKY. PAY ATTENTION.My daughter picked up a vehicle from this Northfield Enterprise Rent-A-Car location as per Allstate insurance contract with them when my vehicle was under repair. Allstate insurance covers all drivers on the auto policy without any additional charges. After vehicle pick up, I called them to add other drivers to the contract and was told to stop by at any location. We followed the instruction and added additional drivers who are also on our Allstate auto policy. When returning the vehicle they came up with huge amount for additional drivers. I reminded the conversation we had over the phone and the Allstate insurance clause. I was given a run around for 10 minutes or so. In the end they honored the Allstate contract with them. But, this attempt to sneak in additional charges knowingly and giving me an attitude spoiled the perfect experience I had until that point. I am putting this review out with a hope that no one else has to go through this experience with them.
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February 2024 by Bryan Oser
I have no complaints at all with this enterprise. Just a great experience renting while my car was in for repairs.
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December 2023 by James Mace
Very easy and quick check-in and check-out. Employees were very friendly during a busy holiday period. The car was clean, but obviously a previous renter had smoked in the car. The air freshener that hid the smell wore off after a couple of days.
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December 2023 by Maddy Goldman
Everything went very easily from time of order to pickup to drop off. Friendly and reasonable. Definitely will use again if needed.
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October 2023 by Abe Ruben
I work next door to an auto shop which was overworked, and my car took longer than usual to fix. So, the auto shop contacted Enterprise Rent-A-Car and I couldn't have been any luckier. Enterprise Rent-A-Car was able to get me a vehicle within 10 minutes and out the door. It was some of the most impressive service I've ever had.I would recommend renting a car from here anytime.
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October 2023 by Marcelina Orellana
Helpful with pickup and drop-off. Overall friendly staff. Car rent was good but I did choose the lowest option that my insurance would cover. So not too many fancy gadgets.
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October 2023 by Mira Knezevich
Always a great experience with the Glenview location. Smooth check-in process. Vehicles are always clean. Quick check-out process. Staff is always customer-focused and accommodating!!
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August 2023 by Mitch Ornstein
We rent from this local Enterprise 4-6 times each year, and they are consistently great with service and accommodations. Highly recommended for an easy rental experience.
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August 2023 by Russ Kaplan
Amazing experience the person helped me right when I arrived. She give me an option between a few vehicles, and made the whole process super simple. I returned it with a little less fuel, and she even waived the fee. Will rent again, solid location, solid staff. Thank you.
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August 2023 by Charlotte Sparrow
So easy to rent a car in Glenview - very convenient (tho it's a tight site with coming and going). Robbie was a great rep for Enterprise. Jeep was spotless, Robbie thoroughly explained gas options, insurance coverages, etc. Being from Risk Mgmt, I appreciate the attention to detail. This location will be me go to for any future needs. Thank you!
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July 2023 by Marcin Murzanski
Waste of time go across town anywhere. Very understaffed. Extremely long wait on phone and in person even longer when you step in line. 3 weeks after I return the car I notice a charge on my card. They charged my card with out notifying me Insurance on file with them was supposed to pay. Awful customer service. Complete mess at this location I would give negative stars if I could
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July 2023 by Andrew Dunmore
State Farm has a deal with Enterprise that covers the full cost of the car rental while your car is being repaired. Unfortunately I have a family and needed a bigger car for Memorial Day weekend. I was quoted $116 to upgrade for a few days and they said I can swap the car back out for the small one right after. When I got back they swapped it out with a very small car as expected. However, then they charged me $355 for the total rental after State Farm paid them $500. After returning the vehicle they claimed the little car wasn’t fully covered either, we called to get the charge revised to the original agreement and they claimed the original agreement wasn’t possible and reimbursed a mere $38. You have to go with 1 star for any service provider who doesn’t honor their commitment. C’est la vie….
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April 2023 by Dana Lawrence Gillis
We will never use the Highland Park Enterprise again. After reserving a minivan for our week-long road trip, we went to pick it up and they had rented it out to someone else, citing that they gave it away because we didn’t answer their call that morning to confirm, which they had placed while we were at work and unable to answer. We arrived to pick up the vehicle only a couple of hours later. When we asked if they could check their minivan availability at other nearby locations, they said they couldn’t, and were completely unapologetic. We immediately placed a call ourselves to the Glenview Enterprise location, and thankfully they had a minivan available for the same amount of time- and for $1000 cheaper than the Highland Park location was charging!! We double checked the price, and they assured us no mistake had been made. They were also friendly, efficient, and apologetic for the other location’s incompetency. I’m not sure what could account for that big of a difference in the daily & weekly price for the same vehicle from the same company, but both pricing and attitude at the Highland Park location is outrageous. If I could have chosen 0 stars, I would have. 5 stars go to the Glenview location.
