Fields Auto Group is highly praised for its excellent customer service and communication. Customers appreciate the quick response to service requests and regular updates on repair status, often via text or video. The dealership offers a comfortable and peaceful atmosphere, with amenities like a snack bar, coffee, and a TV lounge. The showroom is described as exquisite, and the staff, including sales representatives and the GM, are known for their patience and attentiveness. Many customers have had positive experiences with both sales and maintenance, making it one of their favorite dealerships for luxury vehicles like BMW and Benz.
Quick response to service request, status of repair communication is excellent. A car wash after as other dealers perform would be appreciated.
January 2025
Went with my brother to pick up a new 740 BMW, beautiful vehicle, excellent ride.. Great sales rep, was mostly patient.. Process took a little long, overall it was a good experience..
September 2024
Amazing service and love all the onsite perks-especially the snack bar, coffee, comfy waiting areas with tv and peaceful atmosphere. This is the most exquisite showroom I have ever seen.
