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October 2023 by Ania Slota
Great service experience! First, I was pleasantly surprised with the service’s ability to get a loaner vehicle for my last-minute appointment. Second, the service agent, Ken, kept me updated daily on the progress of the repairs; he’s knowledgeable and professional while remaining friendly and kind! That goes to the rest of the team with whom I had the pleasure to interact. I highly recommend Land Rover in Northfield!
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October 2023 by Brody Kraussel
I bought a used 2018 velar about 2 months ago. Haidar our salesman was very communicative and diligent in making sure to help us with every questions/concern. After driving off the lot, there were a couple issues with the vehicle which dampened my experience as I thought “well I drove off, they aren’t going to help me now.” Even though, in my opinion, dealerships should stand by their vehicles, especially if it’s less than a week into owning it. And I am very grateful that Land Rover Northfield did. There were a few issues that took about a week to fix and they provided a loaner vehicle in the meantime. An experience that could have been very scary, was turned into a satisfied customer.
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October 2023 by Deanne Terzo
Well, well, well! Someone finally figured out why my check engine light was on and it wasn’t because my gas cap wasn’t on right or because “I hit a wrong button” like the other place had said. Kevin and his team took the time to inspect my car and figure out what the root cause of the issue was and even took care of a factory recall as well. You can trust the mechanical knowledge here and know that your car is in good hands with good people.
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October 2023 by Sean Horvath
Mike and Danny were very helpful and professional. They Made our car buying experience very smooth and easy! We love our Range Rover Velar! Thanks Mike and Danny!
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September 2023 by Gregory Harris
Fields JLR is a great dealership in itself, just be careful not to get stuck with Jeremy as your SA. First off, I came in with a few check engine codes in my 2016 range rover sport. Besides the check engine light diagnosis, I also asked for an oil change. I was called by Jeremy the crook 2 days later and told that “my injectors are leaking” he could not tell me which one(s) were leaking or what tests were performed. Depending on which bank, JLR will advise swapping all on the affected side. Not only did he refuse to tell me which injectors are leaking and which tests were performed, he also refused to test the hpfp’s for each bank even though it’s a very easy test. (Literally takes 3 minutes). He gave me 2 options. Either pick the car up as is or pay $5300 to swap all 8 injectors. He refused to ask if JLR would goodwill some of the service. Last but not least, when I came to pick up my car he just sat there. Never in my history of picking up my vehicles from luxury car dealerships, (Mercedes, JLR, Audi, and Bmw…probably 15 or so times total) has there ever been a time where the SA sees me pull up, sits there at his desk, and has the CASHIER come to greet me. How is this guy still employed?
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August 2023 by Craig Rogner
The entire team at Northfield Land Rover is excellent, they treat me like a valued customer, communicate very well and do a great job. I will always take my car to them.
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August 2023 by JULIAN WILKINS
Joe Fuentes at Land Rover Northfield helped make my dream a reality. When looking to buy a Range Rover Sport you need a salesman who takes time to understand their customers needs and tailors their approach accordingly. Joe wasn’t focused on making a sale, rather his focus was on ensuring my questions were answered and finding the right vehicle to meet my expectations. Don’t shop for a Land Rover without giving Joe the opportunity to help you with this important buying decision.
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August 2023 by tina bauer
We drove over an hour to this specific location and I’m so glad we did. Excellent customer service! Joe was fantastic…patient, detailed and honest! In fact, every person we interacted with was wonderful. Even staying late to ensure we left with our vehicle that night. Anyone looking to purchase, I highly recommend this location! Thank you Joe and the Land Rover Northfield team!
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August 2023 by Fufu youha
This is my favorite dealership! Everyone is so professional and honest. I see Phil in service and he never disappoints. He gets the job done and I never feel like I'm being ripped off. I spent a lot of money on my car and the service is 10/10 . I've been a fields customer for 20 years now and I wouldn't go anywhere else. Thank you to everyone at fields in Northfield!
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August 2023 by Eugene A. Lee
Tommy in service was great. Got my vehicle checked in, waited at the dealership while service was completed and a few hours later I was on my way. Availability is important to me and I was able to book a service Appt within a few days, not weeks out like other Chicagoland area dealership. Found a new dealership for my RR service needs.
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August 2023 by Fufu Y.
This is my favorite dealership! Everyone is so professional and honest. I see Phil in service and he never disappoints. He gets the job done and I never feel like I'm being ripped off. I spent a lot of money on my car and the service is 10/10 . I've been a fields customer for 20 years now and I wouldn't go anywhere else. Thank you to everyone at fields in Northfield!
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July 2023 by Nathan Harnois
I had a fantastic experience at Land Rover Northfield with service representative Tommy Nikolov. The customer service was outstanding, and the constant updates were greatly appreciated. Highly recommend this dealership for their exceptional service!
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July 2023 by V A
My experience at land rover range rover was excellent,I love their new approach to showing customer's how the service techs diagnose,they're very forward and don't waste time getting your car fixed in a timely manner as well.would Definitely recommend to others!!
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June 2023 by Vicky Duka
Mike Shapiro went above and beyond with customer service! He listened to my needs for my vehicle and delivered. Mike explained to me what repairs my vehicle required and provided the quote. I can trust that when I drive my Range Rover, my family is safe. I highly recommend servicing your vehicle at Northfield Land Rover.
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June 2023 by Daphnie L.
I had a fabulous experience with This dealership I was able to get most of my questions answered over the phone and I had financing done before I arrived. Salesman Dennis Glauner is excellent and very helpful. I am happy with my new Jaguar. Thanks, Dennis. Northfield, Land Rover, and Jaguar. Give him a call, test drive what you like then go home and do some research and homework come back and purchase