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March 2023 by Alison G.
I did not have a good experience at Lori's in Northfield today. I have been a regular Lori's customer for years, but not any more.I walked in to three salespeople chatting around the counter. I shared that I had purchased a pair of earrings that had broken after the first wear. I was told that earrings are not refundable and that was that. No warmth, no friendliness, no kindness. Not one of them even asked to see the earrings which I was holding in my hand. I was so taken a back, I said thank you very much and walked out. I got in my car and continued to be miffed so I called the store and reminded whoever answered that I had just been in with my broken earrings. I asked if I could've exchanged them and was told no, because they weren't expensive earrings. I bought them and knew they weren't expensive, but asked if they don't stand by their products. Clearly they don't. No interest whatsoever in customer service. I will not shop at this Lori's or any of the locations again. Too bad. They have cute things.
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January 2023 by Carol B.
I am new in town and decided to take some time to explore the shops in this mini strip area that includes The Happ Inn. There were three employees working while I walked around the store. Not one spoke to me, greeted me or asked if they could help me find something. This tells me they don't need my business and I will look elsewhere. Had a great meal and service at The Happ Inn though.
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February 2022 by chelsea campbell
Awful customer service. Would not recommend buying from here!!!
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December 2020 by Lee F.
First of all using the word discount is a joke‼This store is so snobby and rude. Don't ever buy someone a gift here because their return policy is appalling‼No exchanges no credits just obnoxious.
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October 2020 by Kiva Victoria
LOVE THIS PLACE. Amazing customer service and attention. Kickass collection and assortment, too. Bought a great pair of fashionable winter boots as well as these super fly snakeskin silver-tipped boots. Get complimented all the time! Always stop by when I'm back home in Chicago
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September 2019 by Davis Lay
Lots of great styles to choose from helpful staff. Large price range to choose from. The collection of fashion trend is amazing.
