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July 2021 by Omar Perez
Spent 25 minutes in the lumber dept.
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July 2021 by Issac Murphy
THE HISPANICS AT THIS HOME DEPOT ARE RACIST TOWARDS BLACKS! Politics all throughout they set up many black employees to get fired. They trash Gustavo Cruz and every last Jose in that store Racist asl. They treat their black employees like trash.
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May 2021 by Max D.
Ordered a refrigerator online, told me it was ready at the store 5 days later. Went to the store for the pick up, the customer service rep handed me a 2ft by 2ft box. Obviously not my refrigerator. Customer service told me my refrigerator was sold out now, HomeDepot's website said its still available... so I got a "refund". Still have not received the funds back.
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April 2021 by Ron G.
customer service is terrible here. we bought a clothes dryer after being assured it was in stock and would be delivered April 3rd. we called on the 2nd to make sure it was still arriving. they said it was on back order and wont be available til the 23 rd. we canceled, called Abt and its going to arrive in 6 days. same model and its $70.00 less. never again :(
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February 2021 by Dwayne M.
The customer service is terrible. I visited the store on Friday to purchase promo items was given the runaround. Finally a manager by the name of Jose approved purchase and I went to cashier Upon reaching cashier a thin African American female took it personal and didn't want to process my order. She then discussed the matter with two other f/b and 1 Hispanic cashier. While waiting for the longest they still refused to sell me the promo item and told me to go into Chicago to purchase said item. Unknowingly the heavy m/w loss prevention person was contacted and provided idle conversation. Customer care was contacted. Names of the cashiers were not visible. I would give 0 stars for customer service but must post 1
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November 2020 by Cesar D.
Absolutely TERRIBLE customer service at the Northlake location!! Everyone in the store has an attitude that seems like they're annoyed because they have to work.
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June 2020 by Mina M.
Great store with a staff team to match.
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May 2020 by Damian K.
Very good service. I had issues with the delivery of shingles for my roof. I want to pro desk and the one of the staff members John took care of the missing boxes of roof shingles immediately. My roofers are coming to work on the roof next day and it was important to have all products on time. Sometimes challenges arise and this is part of our life, however if the right people are responsive and can solve problem on spot the stress can be minimized. I recommend to step in to this HomeDepot and find out more about the service and products that they offer.
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April 2020 by Dean Eickelmann
The only employees we found were rude or incompetent.. I'm sure there are others who aren't but we didn't have the pleasure of finding them. Will go back to Ace Hardware from now on..
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January 2020 by Ken Dietz
Worst customer service I've ever encountered. I spent of $5000 on appliances and had a problem with the refrigerator doors. Now over 5 weeks of broken promises and no one has come out to see the problem.
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August 2019 by PATRICIA M.
Horrible service. Went to get blinds. Isle temporary closed. Person said be right there. 5 min later got up and opened isle. I could have done that. He left other worker was busy with customer. She paged someone 10 min later no one came. We left asked for manager another 10 min wait no one came. No one knew where manager was. We left and went to mernards and bought what we needed. No more home depot.
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June 2019 by Ernie H.
We came in for the blind/roller shades. As I write this we have ask for help twice and twice they called over the P/A system- still nobody is here. We did wait about 5 minutes in between ask - we just ask for the third time - still MIA When he did finally show up he help the customer who already had someone BEFORE he too care of us - see Pic. I'm posting it cause you can't really tell the faces. Addendum - even though we brought the shades from home so he can cut it exactly the same - none of the three shades fit. He cut it too long
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June 2019 by Denise A.
I booked an appointment online for a flooring measurement and consultation 3 weeks ago. I received an email that stated that the time of arrival would be between 8:00 AM - 5:00 PM on Saturday, June 8, so I stayed home all day. When they didn't show up, I spent about an hour on the phone trying to get a refund and/or my appointment rescheduled with measurement services. I spoke with Aaron and his supervisor Darren from measurement services, and neither of them took my frustration seriously. Darren told me that to get a refund, I would have to physically go into the store even though I booked my appointment online. Aaron from measurement services rescheduled my appointment to the next day (Sunday, June 9), but said that there was no guarantee that the technician would show up since he couldn't get ahold of the technician on the phone. Lo and behold, once again the flooring technician was a no-show today. I called the store and after getting bounced around to several departments and explaining why I was calling about 6 different times, I finally got ahold of the store manager, Cory, who had no idea if the technician would arrive. He once again tried to reschedule but after wasting an entire weekend waiting around, I told him that I wouldn't be using their services. I already called Customer Care with my complaint, yet didn't receive an apology for my wasted weekend. Even though this Home Depot is closer to my home than their competitor, I will not be going to this store (or any other Home Depot for that matter) for any of my home renovation needs based on the terrible experience I had with their store associates, store management, measurement services, and customer care team.
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June 2019 by Janin S.
Andres in the garden department is the best!!!!! Just went to this location yesterday looking for garden bed kits. This was the second location we went to, looking for this particular item. I asked two young ladies in the garden department and they both sent me off in the wrong direction without giving me a straight answer. Both of them seemed to be in la la land so I wandered until I found what I was looking for. Out of no where Andres appears like some garden section wizard and asks if I needed anything. Andres was extremely knowledgeable and friendly and it was such a relief to bump into him and get something better than what I initially went in looking for. I was extremely pleased with my purchase and his recommendations helped us find the most versatile products at the most cost effective prices. Andres definitely saved the day.
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May 2019 by Angie R.
HOME DEPOT THE BRICKYARD #1903 I am writing about my installation of a Steel Door from Home Depot Brickyard (Store # 1903). My original visit to the store April 2, 2019. There I paid a $35 for someone to come out and measure my door. I then had to wait until some one from the store to tell me the price of installation (strange why didn't he say) and cost of specialty door which had to be made. After finally receiving the quote I wasn't happy with the price so I went to Home Depot expecting a refund of my $35 which I was told by an associate I could get back. I then met a Specialty Sales Assistant Store Manager by the name of Anthony Massih (no longer there). Anthony informed me that there was not a refund for the $35 which is not posted in store or written on my receipt. I told Anthony I was told I could get my money back, he said that person was incorrect. I began to tell him how unhappy I was with the price quote for my door install and that I probably wouldn't buy anything else from Home Depot as the experience had left a bad impression of Home Depot Install Service. I also told Anthony that the pricing was overpriced and totally out of my budget. Anthony in turn worked with me on pricing so that I could still get the installation. After a waiting period the door arrived earlier than anticipated which I was excited about. After playing phone tag with Sandy Matecki and Nelson the installer I was finally going to get an install on May 20th. I thought this was a long time out but was told that the schedule was full. Then I was called my Sandy and was told Thursday May 16th was available for an earlier install. Of course I accepted. Then was called by Nelson the installer at the end of the 4 hour window to say that he couldn't come and he would come Friday May 17th. Again I get a call from Nelson saying he couldn't come. Meanwhile I have taken off work to be available. Finally I am angry and irritated at the fact that it is almost a month later for the install itself and my door has been there since April 25th. After I have made calls now to Sandy Matecki, Nelson on Monday My 20th I call the store and speak to Monica in the door department. I express my anger and disappointment with the situation and was told I was on the schedule for installation the following day May 21st at 9am. I told her that it would have been nice if I knew for sure that was happening because I had not heard from Nelson since Friday May 17th. (again another day off work). Monica assured me she would call me the following day to make sure that Nelson arrived for the install when she got to work at 10am the following day. On Tuesday, May 21st Nelson finally arrived for the install at 8:45am. I watch the install process because I was already uncomfortable with the whole process. I guess this made Nelson and his partner uneasy as they spoke Spanish the entire time they were here which I understood but didn't care because I just wanted my install done and done correctly. Needless to say the install got done and Nelson was so eager to leave he threw my receipt out his car window which I found the next day in the rain in front of my house. Thanks but no thanks Home Depot. My first and last install order with you. Thanks to Monica and Anthony Massih who helped where they could. Oh by the way Nelson can't work in rain, he melts!