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October 2024 by MAIDS AROUND CHICAGO
I had a great experience.
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October 2022 by Cat R.
it is very frustrating to receive the rewards coupons in the mail and then find that you can't actually apply them to any purchases that I can figure out. the exclusions seem to cover every type of item. I tried to search items that rewards can apply to and just went in circles. I would love and list of inclusions instead of just seemingly all-encompassing list of exclusions.
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February 2022 by Debra K
Up until yesterday I shopped at our Ace store in ******* ******* darn near every weekend without to many issues. The biggest issue up to yesterday was finding stock as their shelves are very low.Yesterday I went in to buy Romex. It was sticker priced at $99.99. When it rang up, the price was $239.99. I questioned the difference and the clerk next to us stated that They did not honor sticker prices and there were signs all over the store stating that, I asked to speak to the manager and he said the same thing, and would not honor the sticker price. I said fine, had them take it off my sale and said I would take this up with corporate at which time they just laughed, and I know why.I called corporate when I got home and was told that each store is independently owned and operated and they do not care how they run their stores. ? Really???I also found out that this behavior is not illegal in *******, so other than filing this review, so others are aware of this practice, is about all the recourse I have.
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January 2021 by Myran Windham
Always very helpful!
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January 2021 by D M.
Avoid all online orders if you are shipping to a location that is not your billing address! You will never be notified if (read: when) your order is cancelled for a reason that cannot be explained.
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October 2020 by Www O.
This review should have zero stars. The Ace Hardware online ordering is based on bait-and-switch. They lie about the availability date of an item. Ace's "Check Nearby Stores" page lists availability dates at nearby Ace stores for the item you're interested in purchasing. So, based on that information, I placed an online order Friday evening for an Ace Hardware store that's 25 minutes from my house, instead of the one that's 5 minutes from my house. The online data indicated my item was in stock at the distant store and would be available the next day (Saturday), whereas it would not be available until the following Tuesday at the Ace Hardware store that's only 5 minutes from my house. I needed to finish my project over the week-end, so I opted to drive to the farther store to pick up my order the next day (Saturday). First red flag: Right before I hit the "Place Order" button, the online page said "Available for pickup Sat, Oct 31." After I pressed the order button and submitted payment, I got my confirmation email, and the info in the email said, "Available for Pickup: estimated Saturday, October 31." Estimated?? The next morning (Saturday) came and went with no status update about my order or contact from the store. So I called them at 1:00 pm to inquire. I found out that Ace's computer system, controlled by corporate HQ, is totally screwed up. This store hasn't had my item in stock for 7 years, yet Ace's computer said it did. It was being shipped from some warehouse and would reach the Ace store on Tuesday. Yes. Tuesday. The same day that it would have arrived at the Ace store that's only 5 minutes from my house -- the option I *didn't* choose because I needed the item the next day (Saturday) instead of three days after that. So, this totally screws up my week-end plans, which I made based on the online information. What I have learned from this unhappy experience and additional tales from the store manager is: never ever order online from Ace Hardware. Instead, try calling the stores individually. If they don't have your item, at least they can confirm that before you decide whether you want to order the item and wait for it. As a generalization, I am a fan of the local Ace Hardware stores. They're individually owned and very customer-oriented. Too bad Ace's corporate HQ undermines the good will the individual stores have built with their customers. If Ace were truthful, their confirmation emails would not say "Due to high order volume, shipping and pickup times may be delayed" instead of the more accurate "Due to gross incompetence, even when our order volumes are low, fulfillment of your order will be mishandled and delayed."
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August 2020 by Kevin S
During these very unsettling and polarizing times, the sales floor is no place for any sales associate to become engaged in an opinion-based, political, racial or social themed discussion with a customer whatsoever. During a recent trip to an Ace Hardware in Brownsburg, IN I overheard one of the stores senior, full-time customer service staff explaining to a Customer that the need to wear face masks to protect each other from coronavirus and COVID-19 and its social effects were completely driven by “politics” and “political” in nature. I would think that Ace Hardware has already made efforts to address this matter with its staff and taken the necessary steps to eliminate such behavior. Based on my most recent experience at the store, it seems that it has not. I truly prefer Ace Hardware over its much larger, and closer competitors to my residence, but due to my experience today, I will not be returning. The fact is that I have not heard employees of any of these other retailers engaged in similar conversations with staff or customers on the sales floor. Ace needs to address this at once. .
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July 2020 by Al M.
It is a pleasure to add my review and rating to the list of disgruntled customers of ACE Hardware corporate. It'll be a greater pleasure never shopping ACE online again.I'll attempt to be brief. If an ACE product is marked, "ACE Promise Satisfaction Guaranteed" please either honor the written pledge or take the deceptive assurance off of the package.When an ACE customer service telephone representative and her supervisor fail to cite accurate order information and, more significantly, refuse an even exchange for a poorly designed ACE product costing a paltry $9.59, both so-called employees have either been improperly trained or they require reassignment in an area where they never need interact with customers ever again.The complacency and apathy that translates to a lack of customer care and concern is beyond comprehension, especially considering the instability of today's economic environment. There's an old adage in business, "If you don't take care of the customer, bet your bottom dollar, someone else will."
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May 2020 by RH
My husband and I purchased the Living Accents Halsted Patio Set a few weeks ago. It was shipped to our house unassembled, even though the website says that no assembly is required. We attempted to assemble the chairs and ran into the following problems: - One of the rubber ends to the legs came damaged and won’t fit. - One of the arms has so much welding that the holes for the screws won’t align. - One of the arms wouldn’t align well, we tried to make it work. When securing it, the screw stripped, and we couldn’t tighten it all of the way. These concerns are each on a different chair - leaving one out of the four assembled well, and not because of anything we had done. I called Ace Customer Service and left a message, as requested, because of high call volumes. I called the number listed on the website for parts and warranty claims - they weren't open (it was the weekend) and I couldn't leave a message. I emailed pictures of our parts to the email in message - no response. We then tried to assemble the table. The first screw that we attached stripped before we were even close to having it secured. We gave up. I emailed (again, it was the weekend and customer service was closed), gave it a week, and emailed again to ensure they got my message. I got nothing in return. I'm now on the line waiting for a customer service agent - I waited for an hour and forty minutes, mostly because I didn't know what else to do to get through. Again, I gave up without getting to speak to anyone. I want the assembled table that I purchased from the website or to return the half put together pieces we have in the garage and get our money back... but how do I know what to do when there is no response back from the company?
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April 2020 by Samita J.
I wish I had seen these reviews prior to making an online purchase. When making a purchase online, generally, I get an email confirming the purchase. I have received nothing. In order to get in touch with someone, you have to email them. I have sent about 4 emails. No response. Now I tried calling. I have been on hold for over an hour. This is JUST to get a receipt. Mind you, my card has already been charged, but no receipt no confirmation. Either Ace Hardware has terrible customer service or they have no clue how to handle customer service. And judging from the comments, I'm going to assume this is how they operate. Maybe work with your business and get your ish together. You are terrible and thank you for letting me know how you operate. I will be sure to NEVER purchase anything from you EVER.
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April 2020 by Lisa N S
HORRIBLE EXPERIENCE with this company. I placed an online order for over $500 2 weeks ago and I have not received my order and have not been given any information regarding when I should receive. When I placed my order my confirmation email stated I would be able to pick up my item in 3 days, those 3 days came and gone and I've yet to be able to speak with anyone from Ace Hardware. I've contacted my local store but they cannot give me any information regarding my order. I've sent multiple emails to customer service, all of which went unanswered. I've attempted contacting them by phone and have sat on hold for over an hour and no one ever answered my calls. I will be contacting my local news station to investigate this company as well. I feel like I have been robbed of my $500.
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April 2020 by Gerry R.
04/25/2020 SHAME ON YOU ACE HARDWARE. Especially during these times of Covid-19 to use a marketing scheme to draw consumers to your store, advertising products your franchises do not carry is shameful! In your latest advertisement you feature Magnolia Paints. Two of your stores my wife visited DO NOT CARRY Magnolia Paints. Now I am sure somewhere in your advertisement it says that all stores may not carry these products. Well I have news for you. This is not the first time I have experienced what I now call, "Ace is the placed where the help has nothing to sell me!" Since coming to Tucson in 2017 I have done remodeling on two homes we own. I became an Ace rewards member in 2017. Frequently, when going to Ace the stores are out of stock, offering discounts on items of poor quality, and the sales clerks lack the knowledge that the big box stores have. Going to the big box stores I get the same or better quality for half the price. As example, I bought a rechargeable blower at a big box store for one quarter of the cost at Ace. Sadly I had a discount towards a purchase from Ace rewards. It was rather sizable from an Ace purchase I made for driveway coatings (11 five gallon pails of which had to be ordered because Ace was out of stock.) The Stihl blower I wanted to purchase at Ace was not available to use my rewards. Even if I would have been able to use my reward the Stihl blower would have cost me twice what I paid at the big box store! Your sales and marketing advertisements encourage the consumer to buy from Ace. The reasons are: * that you are better priced/quality than the big box stores * people are more knowledgeable * you carry the same brands or better * personal/neighborhood owner/operator JUST NOT TRUE! As Ace is less than a mile from my home I will continue to swing by when my need is urgent. With three big box store less than four miles from me (one is across the street from my local Ace) I am more likely to select one of them first. Regarding the Ace Rewards program I suggest you dissolve it as the value just lessons the bullet points above.
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November 2015 by Grant Taylor
A decent selection of items but deceptive advertising is a huge negative. (Most recent flyer showed various LED light bulbs on sale for $4.99. Not a single one of those shown was actually on sale, or ever had been. If you see something listed in an Ace advertising flyer you'd best call to verify that the price is valid... or go elsewhere.
