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December 2023 by I E
Eva provided outstanding customer service. She walked me through all sizing considerations and the experience was smooth. This is my first pair of shoes at this price point. Looking forward to upgrading all my shoes. Bravo!
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December 2023 by Elecia Kim Seitz
Establishment is not military friendly and is unnecessarily pretentious.Out of all days, yesterday my spouse was treated like a peasant for inquiring into a military incentive. The response and dismissive manner from the staff was far from exemplary service.Please be mindful and practice emotional intelligence to those who’ve sacrificed, and served our country. Also, train your staff for better customer service relationship management.My husband is frequent shopper for this company, and he will not be returning to this location again.
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April 2023 by Steven Gass
Incredibly well made, comfortable shoes that are actually made in the United States. They also carry EEE shoes that look really good.
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September 2022 by Wayne Price
Great shoes and superb service. Allen Edmonds makes excellent shoes. Yes, they can be expensive but the quality is there. I had to return a pair of AE shoes I had ordered via the internet for a different size so I took them to my local AE store. They were very gracious, fitted me there and ordered the correct size. I received the new pair even faster than my original order.
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August 2022 by Andrew Kutanovski
I wouldn't recommend this location. I came in last year to be fitted for a nice pair of shoes for my wedding. The rep insisted that I was a 10.5 even though I normally wear 11.5. I was sceptical even though he assured me that this was normal and they would be uncomfortable at first. My feet hurt so bad the night of my wedding that I never wore them again. What a waste of $400I went back in the store and another rep sized my feet telling me that I am actually a size 11 and the individual that sized me before was fired and understood exactly what I went through.When inquired about them making this right with a replacement shoe, they told me that they would not do anything to remedy this and that "I would have to do what I have to do"Very disappointed and I will be taking my business elsewhere.
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April 2022 by Eric Wilson
Needed a quick pair of excellent shoes. Was helped out well by the salesperson. I will return very soon to this store.
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February 2022 by yeheyes tefera
I bought a pair of shoes in November and it took a couple months to get to me. When it got to me there was a slight imperfection but when I brought it back to the store the representative Eva was extremely helpful and made the exchange process very easy.
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January 2022 by Francis Noel
I ordered 2 Allen Edmonds online. One came is with the wrong color and the wrong soles, the other came in with a big crease in between the quarter and the the heel corner. Kim, the store manager, helped me return them.I ordered them again this time by phone and the 1 came in perfect, but the other one came in exactly with the same defects. Went back to Oak brook branch, and Kim, the store manager helped me again. She refunded the money and the shipping and reordered my Shoes. Right before the shoes was shipped, Kim sent a "heads up" email saying my shoes are on the way.Thanks to Kim, the store manager, for her patience and willingness to help.
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January 2022 by Daniel Cochran
Absolutely terrific customer service here. Eva went above and beyond to make sure I found the perfect fit on new boots. Highly recommend a visit!
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October 2021 by Zoran Grujic
Great selection of dress and casual shoes, will come back definitely! Lady was helpful, highly recommended.
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August 2021 by Adam Duym
Allen Edmonds Oakbrook is my favorite spot to shop for shoes. The shoes are top notch, dress and casual shoe alike, but the best part of the shop isn't the amazing high-end footwear. It is the amazing staff and customer service! They really know their product, they get to know you and your preferences, and take the care and time to make sure you are set up with the footwear that you will be happy with for years to come. I will continue to frequent the Oakbrook location and I hope the staff is retained for as long as I can walk!
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July 2021 by Doug W.
Excellent customer service from manager Kimberly Kudlinski. She took time to fit me properly, and explain the features of the model I was interested in. Though my specific size was out of stock, she arranged to have the shoes shipped directly to my home. The shoes arrived within three days, and fit perfectly. Highest recommendation. Thank you!
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April 2021 by Seeking Truth
Great staff, excellent service, very knowledgeable and a very nice feeling that this is still an American made shoe. First purchased was in 1994 when I was just 23, a Burgundy pair of the split toe Algonquin. Allen Edmonds is a quality made shoe. Thank you Lauren, Kimberly & Yasser for great customer service.
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September 2020 by Dragan Randjelovic
Great shopping experience!
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August 2020 by Kutch Lawana
Amazing customer service and top of the line hospitality from KJ who helped me on a rainy evening. I had a pair of self neglected AE's that were due for a bit of TLC. I was set on getting them recrafted but my wonderful sales associate, KJ, told me that my shoes had still a while to go in their lifespan. Talking me down from the $155 recraft package and towards products to better maintain my beloved shoes. After deciding to purchase shoe trees, polish, leather lotion, and a shoe brush - she then went on to send me off with a shoe box and shoe horns. I've never been the recipient of such kind hospitality and was in awe. She demo'd to me how to apply both the lotion and polish and answered all my eager questions. Thank you and I will definitely be back!
