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February 2024 by THQ, RN Quigley
I was just here and I felt like most of the women that worked there were very unwelcoming. Come on, you’re selling overpriced work out cothes and lounge wear. Maybe they were busy but no—maybe 4 other customers in the store. No one says Hello or Hi when you walk in. Only 1 lady helped me. She was nice but my goodness, her voice was so loud. The lady with short hair at the register just seemed uninterested. I felt like I was inconveniencing her. Maybe because I was returning an item?My first time at this store and my last.
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October 2023 by Sydney Musselman
The Oak Brook Mall Athleta is well staffed, the team there is personable, helpful, knowledgeable, and efficient. I've never left the store unsatisfied with my purchases or interactions.
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September 2023 by Michelle N.
Would not take back my online order. Very upset and just cancelled my credit card. Done with this brand and lack of customer communication. They do not value longtime customers, therefore, I do not value them.
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August 2022 by Vikram Singh
Great selection of sizes from xsl to 2xl, and the cloth is super soft and can rival other brands.
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July 2022 by Rachel R.
Nice big store and good service. I like that they carry bathing suits unlike most of the Athleta stores.
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April 2022 by Karen V
I realize being a “Karen”, that my opinions could be suspect but hear me out. I’ve gone to Athleta’s competitor, who shaLL remain nameless, on three occasions and had a miserable experience each time. The customer service was horrible. I all but begged for help, even pulling a “pretty woman” moment (“I have all this money to spend and no one will help me”) and I still was made to feel like a second class citizen. Fast forward to today when I was introduced to Athleta. I walked into a store, equally as busy, as the aforementioned, equally as desirable clothing. The big difference? Gold star customer service!!!! I was approached by Sam, who clearly had plenty to keep her busy, but still managed to make eye contact and ask if I needed help. When I gave her a “that’s ok, I don’t see what I’m looking for” answer, she stopped and talked to me. Assessed my situation and didn’t leave my side until she found a solution. In this case that meant finding the described item (although they were sold out of the color I was looking for), having me try on the item (in a different color) to ensure my sizing was right, then calling around to other stores until she found what I was looking for in the appropriate size and desired color and setting me up to have the item sent to my home. Well done Sam. This experience alone will guarantee that my credit card and I return to Athleta for many future purchases. I want to add that although I dealt directly with Sam, the other employees in this store, as well as, the person I spoke to on the phone at a different location were all equally as wonderful to deal with. You’re competitor could definitely take a LLesson in customer service from you. Thank you Athleta.
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December 2021 by Syl Zal
The staff is very professional. If you don’t already own their face masks, strongly recommend. This mask is the only one that doesn’t leave my ears in pain. I recommend the variety pack of 5 :)
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October 2021 by Stephanie Garces
Amazing customer service! Staff is very knowledgeable. The manager Samantha was so incredibly helpful with finding the right size for me and made me feel welcomed. I am definitely coming back!
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September 2021 by Katrina Jones
Great store with very nice pieces!!! I love the colors. Very tasty clothes. Love the sales!!
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September 2021 by Margarita Lopez
I loved the size availability, the clothes and quality of service. It's the place to go to feel welcomed. The staff is knowledgeable about their products and happy to help.
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September 2021 by Pat Kieltyka
Very nice. Clean and good deals for labor day!!
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August 2021 by Kim Norman
I was greeted as soon as I walked in. Amy helped show me some items and suggested some new items. She went out of her way to help me and I really appreciated it.
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July 2021 by Ann Brown
First time there I spent to much had a lot of stock in many sizes
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May 2021 by Kayla P
This is my favorite Athleta store location! They have the largest selection of Athleta gear while still having room to move around (some stores are too small and it just feels like everyone is on top of one another) AND the staff is super helpful!
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April 2021 by Emily Higgins
I love lululemon but decided to give Athleta a try and I highly regret it. I’ve had bad customer service but nothing like what I experienced at this location. I wish I could remember the women who helped me but she had short hair, white (of course), and about 40-50 years old. She treated me like I was a burden and got annoyed with me for not wanting their rewards card... I’m 21 and Mexican so I’m not sure if she was treating me like this because she thought I couldn’t afford anything. She announced to the entire line that I wouldn’t be getting any savings which was embarrassing. I bought two pairs of pants just because I felt like I had to prove myself to her. I usually brush things off but I can’t stop thinking about this encounter. Never coming back here again!