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January 2024 by Collin Pyle
Employees are helpful and welcoming. What the store lacks is being a store that you can actually go and buy clothes in. It's more of a showroom that has niche pairings versus actual inventory of clothing that someone would actually wear. Trying to find chinos in the color/size you want is a lost cause since they are sporadically scattered throughout the store. The old store layout was much easier to navigate and had MUCH more inventory. This new location is a step backwards unfortunately.
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December 2023 by AeleenQ
Its super nice inside and love the flownof the store
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December 2023 by Anne
We had an excellent experience at the Oak Brook store today. Jessica was very helpful as she helped us order gloves from another store since they were not available at this location. She also patiently answered our many questions about jeans we wanted to order. We highly recommend checking out this store!
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October 2023 by Roberto Rosas
Beautiful storefront and beautiful store / showroomStaff was nice and welcoming. Lots to see and experience.
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October 2023 by Erica
I can never tell if the employees here are being rude or just awkward. A bit of both, I’d guess, given what some of the other reviews have to say.
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August 2023 by David Britton
The new store is nice but I can never find anything in my size and it seems like they have less offerings.
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June 2023 by James Caruso
Great, personalized customer service at the new BR location at Oak Brook Mall.
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May 2023 by Jim Whitaker
They have a resting spot !!
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May 2023 by Kate l.
I used to shop consistently at Banana Republic when it was at its other store location across from Macys. Now that they have moved into this new space, the store and merchandise has become unrecognizable and inaccessible. They no longer carry petites or any sale items in the store. None of the merchandise is in stock, and there is barely anything to try on. No more "instant gratification" because there is no inventory. It's trying to be a boutique store from Madison Avenue and it's failing miserably. It makes me so sad. I have not purchased one item from Banana Republic since it moved and started this whole new look and feel. In their attempt to reinvent themselves, they have completely isolated their core customer.
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April 2023 by Ryan J.
I drove out to this store to return 2 pairs of shorts I ordered online that didn't fit. This store is at the Oak Brook outdoor mall. It was rather tricky to find within all the stores. I think I walked around quite a bit lol.Anyways, the employee was helpful with the return, no questions asked. She even offered to look online for me to see if they had different sizes. The store was also extremely clean and well lit.
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February 2023 by Emily Davies
Super clean, beautiful new store. I was returning and reordering a new size. I can't say enough about the staff- super polite, just friendly enough, and efficient. Will be back when in the area.
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December 2022 by Tim 2
The remodelled store looks very nice, but they have hardly any stock. Should probably spend less floor space on decorative motorcycles and actually put the product out on the floor. The clothes they did have were all slanted to the weirdly trendy side of things with very little everyday wear.
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December 2022 by Olga Maihutiak
Beautiful new store. Looks like they spent a lot on remodeling. But they never have sizes available. Sales people have no idea what they are doing. I liked the old store a lot better. Sales people were nicer and a lot more helpful.
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November 2022 by Mildred Myers
Impressed with the wide array of natural fabric designs. I usually don't see clothing that I would purchase at Banana Republic. But I was pleasantly surprised. The staff asked questions about me and my style to find the right clothes for my job. I'm very happy with his service and professionalism. Great customer service. Now this is my shopping store for working clothes.
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September 2022 by Emmanuel Pineda
Not only did I find some gems at this location but was more than satisfied and impressed with the staff. Every staff member was attentive, helpful & kind. I could’ve sworn I ran into 3 store managers. Jeffrey was kind enough to get my purchase going as I kept shopping and I can’t say enough about the team and culture he’s created. Will definitely be a frequent buyer at OakBrook BR!