Building Materials near Oak Brook, IL

“Updating to 5 stars because of the professionalism and care from a customer service rep named Xavier. I contacted customer service again on Friday (9/13). The gentlemen I connected with was awesome. He researched my situation and worked to provide me with the sale price. I now have a new traeger 885 grill and happy it all worked out. Shout out to Georgetown TX Ace Hardware as well. They were helpful and expedient in getting my order.

Last weekend Ace advertised a traeger 885 ironwood on sale for basically 200 off. I attempted to by the grill , along with multiple other items for the grill for 3 consecutive days (Sunday through Wednesday) but the ace com site checkout via my mobile device using chrome as well as the app would not work. I even have a screenshot of the error as I tried to retrieve my cart, with the sale price listed. I called customer service and the problem was miraculously fixed a couple hours later but now the sale is off. I asked ace if they would honor the sale price since I couldn't order due to their cart not working. I spoke with Ace store in Austin (research Blvd) they just flat refused, the manager would rather have no sale than honor a 1 day expired sale. I've opened 2 customer service tickets and have been basically told this was my fault. I didn't do this or that with my phone etc etc . I've been in IT for 40 years and yes I did all of those things way before I called to report YOUR issue to you.
Bottom line.. Your site didn't work to allow me to purchase at sale price as you advertised. Your customer service (opened two tickets) but I guess maybe you ticket tracking systems works as well as the app does. I believe your slogan is something about a friendly hardware place .. not so much.”

“I am a general contractor. For several years I have purchased all my interior doors and other items through Builder’s Supply. I find the quality of their products to be exceptional and their prices are very good compared to other suppliers. Most of all, their service is amazing. It’s hard to find a company today where representatives answer the phone and promptly return calls. Their reps are experienced and knowledgeable. This is very important to small business owners like myself. And Builders Supply follows through on their commitments. Products show up on time without mix ups or damage. I give them 5 stars without hesitation.”

“It was serious. I had a critical & time sensitive night time acoustical ceiling install for a medical clinic at the Amita hospital in La Grange where we were working 2 shifts M-F and one shift on Sat & Sun. We had no room for error and we ordered from Westmont's top salesman Rob who assured us that our large delivery would hit our docks at 3pm today. @4:15pm my installed is blowing up my phone that he has guys standing around and no material! I quickly call Rob who runs out to his docks and sees our skids of material still sitting there. The trucks stop running @ 4:30 and it's 4:15. They are in Westmont. We are in La Grange. We have no trucks within 2 hours. Their trucks are done for the day. I feel sick when he tells me this and I tell him we HAVE TO keep on schedule for this hospital project, and you know what Rob did? This man, by himself, took 1/2 my order into his personal vehicle and drove it 25 min one way, in rush hour traffic, to the hospital and then drove back another 25 min back to his docks, and then 25 min back the hospital with my 2/2 of my order, and the best part was I never asked Rob to do this. He did this himself while I was scrambling to find my nearest truck. If you need excellent service, high quality materials at competitive prices look no further than Westmont Interior Supply House and do yourself a favor and ask for Rob.Michelangelo SirackiHudson ConstructionService: Acoustical ceiling installation”

“Super fast unloading , make sure you have the building with the docs on your left when you get here because they're a bit tight if there is already a truck at the dock .”