-
November 2023 by Google user
I Have been dealing with George for over the year \\u0026 let me tell you he is the man to go to! He is incredibly knowledgeable especially when I first walked into the door he was friendly, and helpful every step of the way even on text!\\nHe was patient with me as I looked at different clothing \\u0026 accessories not feeling pressured to buy !\\nOverall, I couldn't be happier with my experience at this Store. He truly went above and beyond to ensure that I was completely satisfied with my purchase.
-
September 2023 by R
Love the product assortment. I sometimes shop by appointment or simply stop by and always receive an amazing service. They take time and style me when I have events to go to. George and Elizabeth both assist me and I highly recommend them both equally.
-
September 2023 by Dhimiter Bello
bought a pair of shoes that turn out to be a very uncomfortable product (possibly deflective). Burberry told me to go to the store and have the manager name George to check the shoe, he did not even check the pair - and as usual "i would like to help you and i understand but we can not do anything", paying $1000 for a pair of shoes that you can even wear them for 40 minutes is a shame. Very disappointed from Burberry, and from store management.
-
September 2023 by George Paloukos
As I could not reply directly to Dhimiter Bello let me add some details for our clients. The “possibly” defective shoes were purchased a year and 3 months ago and were used too. Our return exchange policy is 14 days for UNWORN items. The Arthur sneakers was our best selling shoe at the time and were not defective. Interesting how the shoes became uncomfortable after a year
-
September 2023 by Elecia Kimberly Seitz
Love the selection and staff was beyond hospitable. Can’t wait to return!
-
June 2023 by Jhoel DeGuzman
Fantastic selection of men's and women's clothing and George was a pleasure to work with!
-
March 2023 by Joneneisha Jones
The sales rep in the OAK BROOK, IL location (Elizabeth) went above and beyond to get me a shoe that I was looking everywhere for my son’s birthday. She was so NICE & SWEET. The shoe was *SOLD OUT* online and only 1 left in the size I was looking for…..That was in Florida!!!! She went out of her way to get the shoe from Florida to OAK BROOK, IL for me ❤️ I truly appreciate a person like her. She gets 10 stars in my book
-
January 2023 by Ana Gomez
No WONDER YOU ONLY HAVE A 3.8 rating in your reviews. From your ghetto & ignorant cashier to her manager! You forget it’s the customer that keeps you employed! DO NOT SHOP AT THIS LOCATION! They do not have an understanding what “customer service” looks like. Shame on you Burberry!
-
January 2023 by Paul Stickler
I had a terrible experience with the Oakbrook, IL store today. They left me on hold for 40 minutes. I had to hang up and call back. The manager was very un helpful on a product that is having quality control issues. I would never purchase anything from this store.
-
November 2022 by Penny Lopez L.
Excellent service. Had the best employee ( can't remember his name) assist me with making the right decision for my son's gift.
-
October 2022 by Joanna V
George is like my family there, always treating me and mines great. He takes time to listen and he checks me out so fast.Francesca is super kind and I love her on every Christmas!!! I have sweet memories of how she s always helping me shop on Christmas and I have a pleasant experience with her, as well. They are all sweet there, I am happy with the new team!
-
August 2022 by Yoanna V
George is like my family there, always treating me and mines great. He takes time to listen and he checks me out so fast.Francesca is super kind and I love her on every Christmas!!! I have sweet memories of how she s always helping me shop on Christmas and I have a pleasant experience with her, as well. They are all sweet there, I am happy with the new team!
-
July 2022 by Jacquelyn Russell
The customer service in this place is horrible. Everybody needs new training including the managers. How do you allow your staff to be rude to a customer when your just an employee.
-
January 2022 by Lisa D
All of the associates are always helpful and friendly, but especially George. I just wish they stocked more items to purchase and had many of the items in the store that you see online.
-
December 2021 by Hector Durruthy
We had a nice time at the mall. Burberry store was small.
