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March 2024 by Angel F.
When we walked in we were greeted by Nathan. Impeccable service and would recommend him 100%. We will be coming back again.
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January 2024 by Joon-mo K.
Bought 4 watch from here.. all great watches!everyone at CD peacock help me find what I wanted! If you're looking for Rolex this is where you put your name in line! They keep promise!
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November 2023 by David C.
I was treated so kindly by Pat at C D Peacock's. Thanks such much for the opportunity to purchase such a beautiful timepiece. I hope to continue to do business in the future. This is a great store to purchase beautiful jewelry
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October 2023 by a plasticplant
I purchased my first Rolex from CD peacock today and it was just such an incredible experience. The team went above and beyond to take care of me and made my big day super special. Big shout out to Lana and Kellen for making my dreams come true. I will be back to shop with them again very soon!
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October 2023 by Ben Perlman
My wife and I continue to have fantastic experiences at CD Peacock, all thanks to Ryan. His expertise and professionalism make our visits unforgettable. From the moment we walked in, Ryan warmly welcomed us and took the time to understand our preferences and helped us navigate through the watch buying experience, offering valuable insights and guidance to ensure we made the perfect choice.Ryan’s patience and dedication to customer satisfaction are exemplary. He answered all of our questions, no matter how specific or numerous they were, and allowed us to explore different avenues of watches until we found ones that spoke to us. The buying process was smooth and stress-free, thanks to the efficient assistance we received. Ryan meticulously guided us through the purchasing process, ensuring that we understood all aspects of our new Rolex watches, including care and maintenance.What truly sets Ryan apart is his genuine passion for what he does and his commitment to his customers. His dedication to ensuring we left the store completely satisfied was evidenced throughout our visits.We wholeheartedly recommend visiting CD Peacock in Oakbrook and asking for Ryan. The inventory, along with his expertise, dedication, and friendly demeanor make him a true asset to the establishment. We can’t thank him enough for making our visits so memorable. We’ll be sure to come back for our future jewelry and watch purchases, and we are grateful for the exceptional service that we received.Thank you, Ryan, and CD Peacock for continuing to make our dreams of owning Rolex watches come true. We’ll cherish these timepieces for a lifetime.
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September 2023 by Pon Pon
In June this year, I walked into this store. Ruby greeted me and I asked her about the new GMT watch. She put me on the waiting list. Very happy to receive the watch today. Her service performance is perfect. Highly recommend purchasing watches from her in the future.
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September 2023 by Adriana Panaguta
I am writing this message to express my utmost satisfaction with the exceptional service provided at this location.In particular, I would like to acknowledge Ryan, who went above and beyond to ensure that my experience was nothing short of impeccable. From the moment I stepped into the store, Ryan's friendly, warm, and polite demeanor instantly made me feel welcome. His patience and attention to detail were remarkable. Not only did he provide excellent customer service, but his knowledge and expertise in the field of Rolex watches were truly impressive. Moreover, he took the time to assist me with my watch and even stayed extra hours to ensure that the entire process was completed to my utmost satisfaction.I was also impressed by the professionalism and product knowledge displayed by everyone I encountered. Not only did they possess an impressive understanding of their products, but they also exuded a genuine friendliness that is increasingly rare in today's retail environment. This unique quality made me feel valued and added a wonderfully positive atmosphere to the store.I must emphasize that this boutique truly excels as an authorized dealer.Please convey my appreciation to Ryan, who truly rocked it.Keep up the excellent work!
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September 2023 by Eleri W.
What should've been an exciting time turned out to be the worst retail/customer service experience I've ever had. I'd like to preface this by saying that I do not enjoy writing negative reviews, but I feel it's important to share. It started with my mother and I walking in and no one greeting us, but I went up to a woman and asked if she could help me with wedding bands. She proceeded to tell us to just look around ourselves and she disappeared, leaving us. Another associate then came up to us asking us if we had been helped, to which our response was "we don't know?" But this man, Hacik, seemed more helpful, so we began chatting. He looked at my engagement ring and off of that suggested doing something custom since they didn't have what I was looking for. He drafted a crude drawing of an idea he had off the top of his head which sparked interest in me, so he set up a custom consultation with their jewelry designer. My mother and I return for my consultation, and once again are not greeted. Then the designer, Erin, comes and shakes my hand and starts to sit down, completely ignoring my mother standing next to me. All of this without a smile or pleasantry. I introduce my mom, brush it off and sit down. Erin quickly makes it clear that either Hacik didn't send her what we discussed OR he did and she didn't look at it or bring it with her for context because she knew nothing of what I was looking for. So I described exactly what I told Hacik: my engagement ring is so perfect to me on its own, I want a band that can stand alone. She looks at my ring, doesn't say congratulations or anything, and just says "oh ok" and begins to ask about my ring, to which I didn't know most of the answers because my fiancé custom designed it. She says there should be an engraving on the inside, but I know there's not. She insists and asks if she can see for herself and of course there isn't one (why didn't she believe me?) and she hands my ring back and says "...that's strange." The passive aggressive comments and tone were making me feel uncomfortable. She asks me if I've seen anything that I like as a reference, to which I told her I had only seen one ring that made me excited because most bands are pretty basic with not much design to them and show her a picture. She doesn't seem satisfied and asks me if there's anything else I have to show and I say no, that's why I'm here for a consultation: I haven't seen anything that I truly love, and my engagement ring being custom has made my standard pretty high. Cue the patronizing: she says to me "just because something is custom doesn't mean it's one of a kind" and tells me that the ring I showed her for reference AND my own ring "might be unique and special to you, but I've seen a thousand things just like it in the last week." To which I respond "that makes sense because you work in jewelry and I don't." I couldn't believe someone in her position would say something like that to a client. She was irritated with my lack of a fully realized idea to which I said "I'm not a jewelry designer- that's why I came to you", and she kept saying things like "I'm hearing a lot of what you don't like but I don't know what you DO like" while not giving me any new ideas to play off of. It felt like she put me on the spot to come up with a whole design myself while also shutting down everything I said. Then she drew things that were the exact opposite of what I told her. So once again when I was nixing those ideas, she got visibly frustrated with me even though she simply didn't take in what I described, which makes sense because she talked over me a lot. She asked if what Hacik drew was an idea I liked and I explained that's why I was there in the first place: his drawing was so interesting I wanted to delve further! At this point I felt so dejected by her pretentious remark
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August 2023 by Oscar Wasil
Went in looking for a specific watch in my mind and happened to work with Lana who made the whole experience amazing. The watch at the time wasn't available so she put in an order for me and guided me through the whole process until the watch arrived at the store. Once it did she went over it, and adjusted it to my wrist. Just an excellent customer service experience, even while waiting everyone made sure I'm being helped. Highly recommend purchasing a watch here, and highly recommend working with Lana
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August 2023 by Jenna Doogan
I recently had the pleasure of receiving a pair of earrings from C.D. Peacock, and I couldn't be happier with my experience! My husband surprised me with the gift and Pat assisted in choosing the pair.First and foremost, the selection of earrings was exquisite. The pair Pat helped my husband select were elegant and classic. I always find myself admiring my new earrings and couldn't be happier!The quality of the earrings was truly remarkable. It was evident that the store takes great pride in curating only the finest pieces, as each earring was crafted with precision and attention to detail. The materials used were of the highest caliber, ensuring both beauty and durability.What made this experience truly special was the exceptional customer service from Pat. We have received a few pieces from her over the years and she is always incredibly knowledgeable and genuinely passionate about jewelry.Pat's primary focus was on ensuring I was happy, and that level of care and consideration was truly refreshing.I have received numerous compliments on my earrings, and I take great pride in wearing them. They are a true reflection of the elegance and sophistication that C.D. Peacock represents.In conclusion, this store has set a benchmark for excellence. The stunning selection of earrings, impeccable craftsmanship, and exceptional customer service have made me a loyal and delighted customer. I highly recommend this store to anyone in search of exquisite jewelry and a memorable shopping experience. Ask for Pat because she will make the experience truly luxurious!Five stars are simply not enough to do justice to the level of excellence they embody!
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August 2023 by Susana Tasniyom
We're appreciate Pat Hackman's excellent service in looking after us. We love her attention to details. Chicago feels like a second home, and we'll definitely be returning to the store soon. ???? (Sabaidee)
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August 2023 by Tim Doogan
If you're looking for a jewelry store with an exceptional selection and the most delightful customer service, I highly recommend CD Peacock and specifically ask for Pat. She will go above and beyond to make sure you find the perfect piece that reflects your style and personality.Pat's knowledge and passion for jewelry and watches were immediately evident. She always takes the time to listen attentively to my preferences and requirements, and with her expert guidance, I have always walked away with the perfect piece.The store itself is beautifully designed and showcases a stunning collection of jewelry and watches, catering to a wide range of tastes and budgets. It was a pleasure to explore the various options they had available.Thank you, Pat, and CD Peacock, for a truly unforgettable shopping experience! I'll certainly be back for more.
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July 2023 by Pat Vasu
Lovely and warm welcome every time I visit the store. Pat is so helpful and kind. I have known her for years. She helps me with my dream watch and beautiful Hearts on Fire diamonds. After sales services and upgrade options make me feel so special. Highly rated Pat as your SA!
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July 2023 by Matt P
I had a wonderful in-store experience with Pat today. We had spoken by phone earlier in the week, and when I dropped by she remembered me right away. Before knowing how serious I was about a purchase, she offered me a cup of coffee and instantly made me feel right at home. We then proceeded to discuss my interest in a Rolex. Pat was extremely friendly, knowledgeable, and professional throughout my experience at C.D. Peacock. Although they did not have my desired watch in stock, I will gladly purchase from Pat when the opportunity exists. Thank you Pat and C.D. Peacock for your commitment to a wonderful customer experience. -MattUPDATE MAY 2023 - Pat once again delivered an outstanding experience in helping me select a beautiful Roberto Coin diamond necklace for my kids and me to gift my wife on Mother’s Day. I appreciate Pat’s thoughtfulness, attention to detail, and patience. It is truly a pleasure to work with her. I continue to be impressed by the high standards of quality and service delivered by C.D. Peacock. Thanks again Pat!UPDATE JULY 2023 - Thank you Pat for coming through big time and helping me obtain my first Rolex! Your continued willingness to look out for me and provide such wonderful customer service is so very appreciated. My new timepiece is everything I hoped for. Thank you and CD Peacock again for helping make this happen. I look forward to doing more business with you in the future.
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July 2023 by nawin chuadcharoen
Highly recommend Pat as your SA. Great bespoke service. I enjoy my watch collection. Pat is also good with engagement ring, wedding ring, and diamonds jewelry. My wife is always happy with her purchase as well. She got her ring and diamond studs upgraded before our wedding. Plus payment plan is such a great benefits.
