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November 2023 by Kevin C
This is basically just a shoe store with a few odd "sportswear items" I don't really know what to call them. The shoes were very expensive. I went there thinking I would buy my son a beard jersey or shirt but they didn't have anything like that. I did see some hats. They really need to rename this place "champs footwear" because it's like a very large footlocker
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August 2023 by Juan Gonzalez
Great customer service and great sales.
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January 2023 by Latrace Pullen
the champs in The Oak Brook Mall, the store itself, I thought was exceptional. They have upstairs and downstairs shopping. I entered on the first level, and the staff immediately addressed me. I was there to exchange my timberland for a larger size. The woman took my receipt and told me she would be right back with the sizes I requested to try. She came back with the sizes and told me what they were and walked 4 steps over to her Co workers, and joined in on their conversation. She did not remove the boot from either box. She did nothing. I had to remove the protective measure they use to prevent damage and untie. Once I decided which boot I would take, she came over to grab the one I wanted, took the other two and walked to the register, and exchanged me out.I did not have a problem with trying on th boots on my own. I just thought she provided very poor customer service. Maybe because technically, I was already a customer with the product
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December 2022 by Michael Dames
Big selection, Great store!!!Ask for Ken.Thanks for your help!!!
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August 2022 by Ayentl
Associate put in incomplete address even though she was give the complete address. We spent 45 minutes in there trying to get the address updated only to be told the order couldn't be canceled and they couldn't update it on their end. So we would have to call customer service and customer service SUCKS. NO ANSWER AT ALL.
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July 2022 by Alan Aranda
Good variety of shoes, clean store.
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July 2022 by Christopher Yang
Huge selections. Jordans. I saw Michael Jordan with the Chicago Bulls shoot free throws at the United Center at Chicago, Illinois.
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July 2022 by Eddie Moreno
Great selection of caps and shoes. Staff quick and fly around store getting customers different sizes. Large selection of CROCS.
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May 2022 by Becca Joe
We visited this champs looking for some shoes for my better half. We found a pair of nice dunks he loved so we decided to buy them. The problem with our personal experience was the military discount. When I asked for it the manager was called and said no not on dunks so I asked to see the policy. The manager came up to the desk and explained that we can't use them on AF1, retros or day one releases. These shoes were not a new release. ? he then went to the back to print out the policy. He brought me a paper that stated ALL release dates are excluded. Doesn't every shoe have a day it technically comes out? What I don't understand is why a dunk which was not on the paper was excluded by this manager. Why is someone who put in service for this country scrutinized like we are stealing ? Why was it basically shameful for us to ask for something this company publicly advertises that they offer? When I asked for the policy I was told to call corporate. This champs sports store really left me with a bad vibe! I guess if I was in the store being a reseller and chummy with everyone I would have gotten better service. I will not be shopping at this particular store again. Finish line offers a military discount and I don't have to fight so hard for something that was earned.
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May 2022 by Law T
The customer service is definitely above par! We were greeted when we walked in and everyone was extremely helpful. I was asking one of the workers a question just as she was stepping on the escalator. She was unable to respond or address me since she was already heading up, but she made sure to radio someone else that we needed assistance. And the other person came to help! Thank you for understanding the importance of customer SERVICE.
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February 2022 by Mikayla Katelyn
Went in for an exchange and it was super easy and fast, no line, clean store and Kelly the cashier that helped me out was super nice! ☺️
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January 2022 by Rose Pavlik
My grandson loves his shoes and he always finds something at Champs.
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December 2021 by Shajan Kuriakose
On Champ’s Instagram page, there was a particular Chicago bulls hooded sweatshirts that I wanted. Not knowing the particular name or item number I happen to come across the sweatshirt at the store and they luckily had the size. I called them to see if they could hold it for a couple of hours and they obliged when I got to the store I was able to try it on and it fit. Overall the service was excellent and I would go back to the store again because it’s not only great service but well stocked.
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December 2021 by Jeffrey OConnell
Two levels with the men's dept upstairs. Nice clean store with nice selection. Service was excellent.
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September 2021 by Mr C
Champs were the only shoe store to have the 94 Nike CB Olympics!! With my size!! And they had the 96 Reebok Questions with my size!! #winning
