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October 2023 by Marcel Cozma
Nice store
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April 2023 by Abril
The shoes are of good quality.
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October 2022 by D Morales
After shopping at two other stores in Oakbrook Center, I visited this Ecco store and was impressed with the professional and friendly service from Maria. She was very attentive and informative. I told Maria that she was the best of the three salespeople that helped me. I am very satisfied with my purchase and will definitely be back to see Maria the next time I shop for shoes!
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October 2022 by Mark Graubins
Absolutely awful customer service ... made me feel unwelcome and I was the only one in the store on a Thursday night. I was contemplating returning the shoes I bought the rest of the night because I really didn't want to give them my business.
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September 2022 by V
Great shoes, but the staff at this location are extremely rude. Made me feel so uncomfortable the entire time I was there, I wasn’t trying to give her my time of day with her rudeness. I just wanted to leave. Yet, she had the audacity to make an impolite comment as I’m walking out, how unprofessional.
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September 2022 by Sunny N.
The salesperson was so rude and nasty. We were there around 2:40 PM and although she has a customer inside, she didn't let us in and she told us she wants to eat!!! We left and came back later and my mom went inside and tried a few shoes. My 4 YO son was opening and closing the door and she got angry with him and told us either to go inside or close the door with a very bad attitude!! I asked her why she is not friendly and I would like to talk to her manager. She started screaming and told me if my son wants to open and close a door, he should go to another store and do it. (Which btw, we were upstairs at an ice cream shop and he did the same thing there and no one got mad at him. Who gets mad at a 4 YO for opening and closing a door couple of times????!!!) We left and I called the store later to talk to the manager and the same salesperson answered the phone and got mad at me for calling the store and trying to talk to the manager and she told me that she had a customer and hung up on me!!! She called me later and kept saying she is not mean, she is nice and AGAIN she hung up on me!!! I could not believe how rude and nasty she was!! She really needs education on how to talk to people! I hope her manager reads this review and at least talk to her!
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September 2022 by April P.
The salesperson had a rude attitude and bizarre way of communicating. If Nordstrom had had the winter boot we were looking for I would have turned right around, left the store and gone to Nordstrom where the salespeople are helpful and considerate. When you are spending 250 on a boot, a little curtesy goes along way.
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August 2022 by Jessica L.
I was looking for new shoes for my upcoming trip to Italy in October, and since our trip consists of a lot of walking, I needed new walking shoes. My mom suggested Ecco, so she & I went today. Just 30 or so minutes away from my home is this Ecco store in Oakbrook Center. It's nearby Nordstrom, so park your car near there if you plan to shop in Ecco. The store was really clean & organized. Expect little to no customers (especially to those who despise crowds), because there were only two extra customers when we went. There's also a lot of walking room, perfect for when you want to test-walk (I always do this when shoe shopping) while trying on shoes. The cashier lady was extremely helpful, friendly & nice; she did everything from ringing up purchases & getting the right size of shoe for try-on (she'll get the size you need in under a minute), to helping customers with shoe choices & even suggesting a shoehorn if you're having trouble trying shoes on. As for shopping, I first opted for the Soft 7 women's sneakers (I chose the white/yellow color). I didn't buy them, but I did try them on and they fit nicely. They were a bit tight, so the aforementioned employee gave me a shoehorn to help me with. She also brought out a box of nylon foot socks if you don't wear socks, so that way you can try on shoes regardless (you should request for it first, because Ecco usually doesn't leave the box out like most stores do). But then there's the MX women's low multi sport shoes. I chose the Sierra/Tuscany color (leather brown & tan with gray) in a size 39 (size 8 in the US) and they're really adorable. They fit comfortably & are easy to walk in. I liked them so much that I bought it. When I shopped here, they held a scratch card contest to anyone who tried on their shoes in-store (this is valid through September 19). Just mention it & you'll be given a free scratch card and, if you don't have one, a coin you'll scratch with. Simply match two of the same prize (free coffee, free pair of Soft 7 shoes, etc) and you win. I myself won 10% off my $150 purchase (an exclusive in-store discount), so I used that coupon at check-out. I also bought the Repel waterproof spray for my new shoes (the cashier will spritz a little of it on your newly purchased pair, which is convenient). My new pair & the waterproof spray, combined with the free coupon I won, saved me $14.70 (total was only $142.22 with tax, so not too bad)! I can't wait to wear my new shoes in Italy, and I'd highly recommend ECCO if you're looking for a fresh new pair.
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April 2022 by Matthew Thomas
The women who helped me at the store were great, super knowledgeable and friendly. I wound up exchanging a pair of shoes, and I was in and out of the store with something better within 10 minutes.
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December 2021 by Cliff Luxion
Couldn't make a return without the credit card used so we had to come back another day. Waste of a trip. Also learned we couldn't make a return at a different ECCO store than the one where the purchase was made. But a particularly customer friendly setup.
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November 2021 by Inga von Dievu
Sales person was knowledgeable . I even found a nice pair of shoes.
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October 2021 by Valeria
Great shoes, but the staff at this location are extremely rude. Made me feel so uncomfortable the entire time I was there, I wasn’t trying to give her my time of day with her rudeness. I just wanted to leave. Yet, she had the audacity to make an impolite comment as I’m walking out, how unprofessional.
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March 2021 by dolores calma
The staff are very nice and they taking good care of the costumers.
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January 2021 by Pam W.
The store is clean, bright, well organized, and the employees helpful. They had a good assortment of the latest styles for both men and women.
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November 2020 by Steve B.
Horrible. Ecco no bueno! Bought a pair of shoes and company did not stand behind them. Their defect and return policy sucks. It's a shame there shoes are not cheap and supposed to be quality. Not my experience.
