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October 2023 by Brandon Ruffin
If you haven’t been in this store you definitely have to check it out. I came in unfamiliar with the brand and the staff there completely educated me on the brand’s history. They also have a super talented artist, Ella, who can customize anything!
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September 2023 by Dame Dashin
I’m not sure what store these negative reviews went into… but it certainly can’t be this one! The staff is so friendly and helpful. Shawn in particular is who always helps me and he is the best! Don’t listen to the bad reviews, just go in yourself!
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March 2023 by Magically Morgan
I cannot speak highly enough of the professionalism and service here. I purchased my first pair of golden goose a month back, I took care of them as I was advised by the wonderful staff. However they did unfortunately get a very minor flaw. While it was minor I was pretty sad. With that being said they KILLED their customer service in assisting me with getting the shoes taken care of. I called ahead and was told to come in with the shoes and the receipt. I was helped the moment I stepped in and was greeted very kindly. Every member of their staff met me with kindness and respect. I would absolutely recommend coming here and will absolutely be visiting them again when I’m ready to purchase my next pair.
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January 2023 by Niko
I had an amazing experience!!! Niko, the young man that works there was very knowledgeable and was extremely helpful and recommended different ways to style the shoes. Not only did he help me get the correct size but introduced me to an entire different style then I had in mind, and I must say I definitely made the right decision by listening to him b/c I have received countless compliments. Highly recommending this store and working with Niko!
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January 2023 by Laura Canulli
If I could give this store zero stars I would. This was hands down THE worst customer service experience I have ever experienced at a store. I purchased my first pair of golden goose shoes from there the other week. I was helped by Niko and he could not have been nicer and up beat (because I was buying things). After having the shoes for only a few days, I noticed the rubber on the sole coming undone. I brought the shoes back and showed Niko where the sole was coming apart. His entire demeanor was different. He was unfriendly, monotone and insincere. He literally brought out a Dixie cup filled with water and started pouring it into the sole of the shoe where it was coming undone and told me to feel the inside of the shoe because it wasn't wet. To which I said what???? Of course the inside of the shoe isn't going to be wet by pouring an inch of water in it when it's peeling back. I said the $600 shoe should not be coming apart regardless. He then had the audacity to tell me that Golden Goose will be opening a "repair lab" in Soho NY next year so if they continue to come apart I can bring them in to get fixed. What?!?! After arguing with him because I was in such disbelief at what horrible customer service I was experiencing, he agreed to exchange the shoes for a new pair. He then went in the back to get them and came out and told me that the shoe went up an extra $20 within the 14 days I purchased them and I would need to pay the difference. He would not honor the price I originally paid. This place is HORRIBLE. I would stay far far away. If you're going to buy designer sneakers look elsewhere.
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January 2023 by A. Scaramuzza
Buy your clothes at Goodwill and spend 100th the money with the added value of being an individual instead of being convinced to spend $500 on a pair of sneakers from the 80s with an ugly logo plastered all over it.
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January 2023 by Marija latinovic
Even if you wanna buy something here you cant, because the guy who is working is super agressive and rude. Never coming again.
