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January 2024 by Rainbow
I was a groomsman for my brothers wedding and had rented a suit from here. Costed about $300 & accidentally lost the jacket. They charged me $300 to replace it. Even though I had paid for a loss and damage fee of like $50. They are money hungry and will charge for just about anything. I can't believe they charge that much for a jacket! Just ridiculous. The young African American lady was very helpful and so kind. The old woman was so rude and had an attitude when the young lady was already helping me out. And to think I was going to come here for a suit for my wedding this year. What a joke! Save your money and don't come here.
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October 2023 by John Moran
Really enjoyed shopping at Jos. A banks in the past. This last visit was disappointing service. We were asked if we needed assistance and said yes but got very little attention or direction. We left feeling like we were treated dismissively.
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August 2023 by Shane Krivanec
When shopping around for wedding rentals for groomsmen, this is about as cheap as it gets. Bottom of the barrel pricing means bottom of the barrel service. When the bride and groom of our wedding party clearly communicated an appointment date and time, the staff disregarded them and made them feel like an inconvenience when they showed up to arrange their rental and get 3 other people sized right then and there. The experience was terrible, they were disrespected, and unfortunately they still went with Jos A Bank. My own experience was that of complete disregard when i clearly communicated scheduling conflicts due to work when picking up my suit rental for a remote wedding. Long story short another groomsman had to pick it up and the suit was ill-fitting.Mean people, terrible service, mediocre pricing. Take your business elsewhere.
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July 2023 by Lamar Chapman III
After 47 years of loyal and demanding patronage Joseph Alfred Bank is: The Best Value! The Best Selection! The Best Accessories! The Best Reputation! NEED I SAY MORE!~ LCIIIHINSDALE, ILLINOIS
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July 2023 by Lamar C.
THE BEST VALUE; THE BEST SELECTION; THE BEST ACCOMMODATIONS; THE BEST REPUTATION! NEED I SAY MORE? OK! HERE'S MY STORY:I have been a dedicated Jos A. Bank customer for more than 47 uninterrupted years. Prior to that time, I shopped exclusively high-end men's haberdasheries in Chicago and New York! I learned the value of business dressing early in my award winning corporate experience! Honestly I can say that I was known as one of the best dressed managers and executive in several blue chip corporations in America, and major international markets. Jos A. Bank was always at the centerpiece of my well-dressed corporate and business reputation.In my enduring relationship with Jos, my corporate wardrobe was my strategically curated trademark and most valuable asset. The pride that I developed from looking good in the office and in business landed me automatic upgrades to First Class seating on flights and hotels. I was usually seated where everyone could see me at Five Stars Restaurants!My management and associates would always ask for my assistance in developing that "well put together image."Jos. A. Bank was the main reason for my self-confidence and business and sales, marketing, and litigation success. It's knowledgeable staff always made sure that my suits and accessories were always fitted perfectly and was right for me. People would stop me on the streets of Chicago and New York and either compliment me on my dress or ask me for dressing advice on how they could achieve "That Look!"My presence in a business, corporate, or social setting was always the best of the best because of my faithful dedicated patronage to Jos. A. Bank. I have suits that costs me (it was a gift) five-times the price of the " Jos. Traveler's Suit!" Although the lavish client gifted suit was flown in and personally fitted, it could not do for me what any of my Jos. Bank suits have done for me over the past four decades.I am fortunate in my relationship with Jos. A. Bank. I shop there yesterday as I usually do on Monday. I have never been disappointed! You won't be either. Craig at the Oak Brook Promenade is the "Michael Jordan" of Menswear! Don't trust anyone else with your personal brand and image! It is more valuable than you will ever know!Thank you Jos. for your years of highly regarded and highly recommended, extremely professional service! I never would have made it without you!~LCIII HINSDALE, ILLINOIS
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July 2023 by Joseph M.
They are in the service of selling suits. They are not in the business of pleasing their customers. Would not go back and would not recommend.
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May 2023 by Fernandos Matthews
A good place for big men's suits, the sales lady did a great job matching the accessories for my suit. Great people.
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March 2023 by denis kendall
Charlie and the rest of the staff were extremely helpful with helping me find the right suit for my son's wedding.
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March 2023 by Nicky
I had a terrible experience.Wayne would not show my any suit jackets under $399. He lied said they didn’t have my size in stock. After I looked through the store myself I found a cheaper jacket and asked y he wouldn’t show this to me. He said it’s “garbage” bad materialsI then bought the suit Wayne purposely fit me in size 40 pants whereas I wear size 34I later learned they make their money through alterations. Charged me over $100 In alterations (ridiculous) When I picked up the suit the pants were literally floods and now too tight. Wayne was seriously trying to say the pants looked fine maybe too tight in the seat After arguing, I spoke to a very nice woman assuming the manager who returned the suit, said she would talk to Wayne.Went to Macy’s down the street got a beautiful Wool Suit with very professional sales team.
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March 2023 by Jose Vargas
Don’t recommend, we got ignored never asked if we needed help , 5 of us trying to get a suit for a wedding and completely ignored never again
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February 2023 by N S.
Buyer beware!! terrible service , caught the salesman "Wayne" in an outright lie. Wayne said the store did not have my size he only wanted to show me high end suits in the back corner. I'm an average size guy and observed the store had a multitude of suits, I took it upon myself to find a suit in my size. After finding a suit in my size , I questioned Wayne. He said he didn't show me the "other"suits because their garbage , cheap material"Wayne then measured my waist which I know to be a 34 and gave me a size 40 pant saying they run small and the seamstress would make the pants a perfect fit. As I was being measured,Wayne was writing everything the seamstress said on paper. I then went to pay for the suit at which time Wayne was going to town ringing up the register. I soon learned everything (alterations ) were an additional cost. When said and done Wayne charged me $130 in alteration fees To sum it up, I picked up the suit tried the same on in the presence of Wayne and without exaggeration the pants were 3 inches above my ankle. I was furious after spending all the money in fees and in need of a suit for a wedding. Wayne said what's wrong "Guy"the pants look great still lying trying to convince me the pants looked good. I literally threw the pants at him and demanded a full refund. A woman behind the counter the manager I assume asked what was wrong. I told her this story at which time she was kind enough to give me a full refund saying "I will talk to him" I proceeded to Macys down the street and purchased a beautiful designer suit, Wool which looks great and was cheaper in price after given a discount. Avoid Wayne can't miss him fat guy in his 60's full head of grey hair looks and acts like a clown.
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February 2023 by Jameson White
Came here to get fitted for a groomsmen suit. I worked with Wayne Todda, who was excellent. Patient, answered all my questions, took the time to explain my options to me and gave me great recommendations. Prices were also reasonable. I'd definitely come back for future formal wear needs.
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February 2023 by David Devaldivielso
The Salesperson was very helpful in helping me find the right shirt and tie. Thank you!
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December 2022 by Jeff Gelband
I love Jos A. Bank's clothes which makes this especially annoying, but the service at this particular store is very poor. I have been here a few times in the past, so I don't know if they hired all new staff or what, but my experience with the three different employees was generally bad. I recommend going to a different one or ordering online instead of going here.The first I asked if there were any more sport shirts in the store than what I saw in a particular section; he briefly glanced around and responded arrogantly "right here is everything YOU would be interested in". He then walked away; I was taken aback by it. I brushed it off and continued to shop.My experience with the second salesman was unpleasant in a way that is difficult to explain shortly over text.Finally, I went over to the dressing room with 4 sport shirts to try on. The salesman there spoke to me like a child "Why don't we start with one of these? I'll place the others to the side". It seems he was implying that the fit of a single shirt would have determined if I was buying all of them. There were two different fits (traditional and Tailored) I was trying, and I wanted to see how the styles looked on me with what I was wearing. I had intentionally worn similar pants to what I wear to work to see what they look like.I purchased my shirts and left. I will now drive to a further location instead of going to the location closest to me. I am annoyed enough that I may even return the shirts and go elsewhere. I haven't decided yet.
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December 2022 by Ryan Rivero
Charlie was extremely generous with his time in teaching me about suits and helping me find the perfect ones. His expertise was invaluable and makes this an awesome place to buy clothes. Would have been lost without his help.
