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March 2024 by Jeff N.
Furniture department: I hate shopping but I do love poetry. In the halls of Macy's, where furniture gleams, We wandered, lost, in search of dreams. My wife's picks awaited, yet unseen, Till Tammie Johnson, our guide, intervened. No mere saleswoman, but a beacon bright, She led us through that labyrinthine night. The sofa we sought, with cushions bound tight, She warned us wisely, with words of insight. No hourly wage, just commission's embrace, Yet Tammie's warmth lit up the space. Custom colors revealed, a saving grace, With just a wait, our desires in place. Two sofas, a love seat, ottomans tall, Under Tammie's care, we answered the call. Detailed, knowledgeable, friendly, and real, A gem in the retail world's endless wheel. So here's to Macy's, and Tammie's grace, In the furniture department's bustling race. For in her hands, we found our place, A testament to Macy's, and Tammie's embrace.
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January 2024 by Cathy C.
Just came out if Macy's I was with someone that had a walker. The elevator wasn't working, so even with a walker, we had to use the escalator. The escalator was also not working and we had to carry the walker down the escalator. Definitely not handicapped accessible!!!
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December 2023 by Benjamin F S.
During the Christmas shopping season 2023 Macy's flagged my wife's credit card for fraud (not providing any reason) which caused our gift to my granddaughter not to be ordered (now unavailable). Not cool, Macy's. Not cool at all.
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December 2023 by Cee B.
I went to the store to exchange a coat we bought online for a bigger size. I first went to the section where the coats are to get the right size with the expectation of taking it to the counter to do the even exchange, but the size I needed wasn't on the floor. I go to the counter for returns simply to ask if they could check the system for the size I needed so I can do the exchange, and Barb was of no help. I don't know if her braids were too tight or her glasses were causing her to have a migraine, but her customer service towards me was not helpful at all. I just don't understand why people come to work with bad attitudes, especially during the holiday season. Barb did not want to check the system for whatever reason so I opted to go back to that section to find an associate to check the system. Gio, Skyler, and Pedro were awesome and helped me find the coat in the store. The exchange was super simple. They had great energy, smiled, and helped me in under 7 minutes.
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September 2023 by The joy and pains Of life
There's ALWAYS a sale going on at Macy's. I grabbed me a lil sum sum
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September 2023 by Merry P.
Dear Macy's, Your customers and employees deserve better conditions. How long have the escalators and elevators been "broken"? Shame on you for not caring AT ALL about accessibility and esthetics. Oakbrook Center is a nice environment but sadly Macy's is not.
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July 2023 by Jose Gallegos
Macy's in Oakbrook Terrace has 4 floor it's the best ? Macy's location ever after Schaumburg!!
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July 2023 by Carl Vege
I never liked Macy's, I've always found their selection of clothes to be mediocre at best.
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July 2023 by Roxy F.
Thank god for online shopping! I usually do that, from this company . This time have a wedding to go to, we went there for obvious reasons. Mens dept. was professional and helpful got the suit perfectly fitted 1 man is all they had and he definitely did all he could. We were happy with our purchase. The women's dept. oh lord forget it, angry attitudes and many that could barely understand English. Extremely understaffed. They dont have no way in the shoe dept to measure your feet they said try on shoes they are not allowed to give any devices or touch you at all, I am fine with not touching me, I am not fine with not even having a ruler, to see if my shoe size is different for differnt shoes. Tried to call then for 2 weeks before we went they never answered their phone at all in ANY dept. I can prove that. We ended up speaking to someone in Ohio they even tried and didn't either . I wont be returning there again sadly. Just keep ordering online..
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June 2023 by Abe Sierra Sr
I was returning some purchases with my cousin. I Love this place.
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June 2023 by Ashok S Sharma
OMG..great store !!! Found this store while visiting the Chicago.. what a find -nice clothing/well made/great prices. ... please come to the India !!!
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June 2023 by Vanessa Butler
EXTRAORDINARY SERVICE/ EXECELLENT PLACE TO SHOP / VERY FRESH FOOD ❤️
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June 2023 by Abelardo Sierra
I was returning some purchases with my cousin. I Love this place.
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June 2023 by mark edingburg
Macy's is a bargain basement type store. we got to the lingerie area on the 2nd floor and there was more product on the floor than hanging....like picked apples off a tree. I usually don't criticize vendors but I am here with the hopes of Macy execs bringing a better presentation to the store.
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June 2023 by Alice K.
I have to admit that I miss Marshall Fields, but they have done a great job modernizing this store. Moving housewares out of the basement and moving it upstairs does work. My tip is check out the discounted cloths section.
