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January 2024 by Margaret V.
Nice furniture good quality. The delivery was right on time and went smoothly.price where right for the quality
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May 2023 by Nisa Agrawal Johnson
My husband and I were looking for new furniture for our outdoor space, and after a poor experience at Arhaus, we became aware of Room & Board from a few friends. HIGHLY RECOMMEND!! We worked with Jean, who was so attentive to e-mail, and when we came for our design consult, she had several ideas for us to review and never pressured us with an upsell of products. She was very mindful of our budget, and helped us build out a beautiful patio.Will definitely return for our next furniture needs!
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May 2023 by Bruce Johnson
Lovely Room and Board store with a backroom outlet where you may find your dream furniture piece for a really good price.
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April 2023 by RG 2.0
Love the furniture designs here at Room & Board. Some are so unique. Just always have a bit of sticker shock.We were looking for an industrial wood and metal ladder shelving unit.There were a few offerings but none that met our needs plus just too high priced.
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April 2023 by Nisa J.
We have been working with Jean Foley on building out our patio furniture, and it has been a great experience! I leveraging the free design consultation option, was easily able to upload our plans so Jean could prepare some recommendations, and knocked out all selections within the hour session. Jean was not pushy at all, and she was very mindful of our budget, which made us feel at ease and trusting of the Room and Board team. I'd highly recommend coming to Room and Board for your furniture needs! We'll definitely be coming back!
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March 2023 by Rachel Gee
Excellent service, which led to a purchase. Very helpful. Tony was able to show me the layout of my room and furniture and show me fabrics that fit my style. I know the quality is good because we have purchased before. Very excited about our new furniture from them.
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December 2022 by Joe Gar
Furniture is good, but they Lie to the consumer by saying is made by American artist, some products come from Mexico, so they make you take their stickers and logos and slap new that say made in America. It be great if they didn't lieIn order to seem patriotic, if they were really patriotic they wouldn't lie to the American people in order to increase sales.They say is made by American artist but they Lie.
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December 2022 by Mj Mj
Love everything here ! Well almost everything ! Great quality and nice designs. Some hidden Jems awaiting for you in the back part of store . Outlet is in the back and everyday something is added to the floor.
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September 2022 by Edward Dudek
I love Room & Board products, but the overall in-store shopping experience could be improved. After pre-shopping online, I made a trip to the store specifically to see samples of the outdoor tabletop options for their Parsons line. They could not round up samples of the outdoor tabletop options or confirm which specific top was on display on one of the tables on their patio. I also think Room & Board should offer to split deliveries, on their dime, when an order with multiple items has one item significantly delayed instead of asking the customer to front a $89 charge for each delivery if you’d like to receive the in stock items earlier.
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August 2022 by Katie VanQuathem
Rude sales people! Was in the store over 20 mins, not one sales person would even acknowledge my existence or offer to help. A salesman in the outlet portion looked at me at least 3 times, saw me trying out chairs, sitting on couches, laying on a daybed - refused to even acknowledge me. Another sales lady, too busy fluffing pillows on a shelf. Another, head down, engrossed by her phone at the register. It takes very little to say "Hi, how are you today? I will check back with you in a minute after I get done helping these folks, finishing this task, etc.". Honestly felt they size up people & make a determination on whether you have $$ to justify their effort. The woman carrying a LV purse was greeted; woman decked out in Lululemon was greeted & helped; not me. My Kohls outfit & Target purse tagged me as a peasant apparently. Felt like Pretty Woman. Left the store and told the receptionist about the rudeness of their staff. She got defensive. It's a shame - was looking to furnish a whole house - big mistake, big, huge!
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August 2022 by Kurt P.
Their drivers don't use their mirrors. This one almost killed us on I-94. He forced us to slam on breaks as he started to clip the passenger side with my wife, 5 year old, and 3 pets.
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August 2022 by Katie Q.
Rude sales people! Was in the store over 20 mins, not one sales person would even acknowledge my existence or offer to help. A salesman in the outlet portion looked at me at least 3 times, saw me trying out chairs, sitting on couches, laying on a daybed - refused to even acknowledge me. Another sales lady, too busy fluffing pillows on a shelf. Another, head down, engrossed by her phone at the register. It takes very little to say "Hi, how are you today? I will check back with you in a minute after I get done helping these people, finishing this task, etc.". Honestly felt they size up people & make a determination on whether you have $$ to justify their effort. Felt like Pretty Woman. Left the store and told the receptionist about the rudeness of their staff. She got defensive. It's a shame - was looking to furnish a whole house - big mistake, big, huge!
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June 2022 by Marcia Scavuzzo
Very unhappy with my purchases. I bought a walnut storage cabinet here for around $2500. It was perfect when first delivered. But every year, the wood changes color Now, it looks like four different kinds of wood were used in the construction. I've followed the instructions for caring for the wood R&B gave me.This problem with the wood has also plagued the $1000 walnut coffee table I bought at the R&B Ohio St. location, at about the same time. One section of the wood is so dark it looks like it was painted (it wasn't).I understand wood changes color as it ages. But I've never seen quality wood furniture that became four distinct colors as it aged. My pictures tell the story better than I can describe.Making an investment in furniture takes a leap of faith. In this instance, my faith in R&B wasn't justified.
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June 2022 by Dee
Neat simple furniture. Bought more than we intended. Can't wait for delivery. Great modern place to upgrade your decor and furniture
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March 2022 by Eryka H.
We have now bought our dining room table/ chairs and outdoor dining set from R&B. A mix of their outlet and active items. We found our outdoor table top in the outlet section which was the perfect size... but needed to order special outdoor legs as they have a different coating. While the service left much to be desired (even after the associate was paged that assistance was needed in outlet area, we had to seek one out for ourselves), once we were helped by a gentleman, he promptly looked through inventory and was able to deliver both our combined purchase from regular store & outlet to our home within 5 days. Delivery was professional and on-time and they made it through a long winding hallway without a single scuff. Will be back!
