The Shinola Oakbrook Store provides a fantastic shopping experience with its high-quality merchandise and exceptional customer service. The staff, including Leah and Kenneth, are described as professional, friendly, and attentive, ensuring customers are completely satisfied with their experience. The store's interior and exterior are modern and sleek, complementing the premium quality of the products, which include exceptional watches and small leather goods. Customers appreciate the store's ability to offer luxury items at a more affordable price point, with one customer praising the craftsmanship of a work bag they purchased and continue to use daily. The store's commitment to customer satisfaction is evident in the handwritten notes thanking customers for their visits, leaving a lasting impression and making the experience truly memorable.
My first experience with Shinola and it was great. Leah made sure I was completely satisfied with my experience and my watch . I will be back. Roger
October 2023
Fantastic experience here with Kenneth, he’s so professional and friendly and helped with my watch repair as well as shopping for a new one. And the icing on the cake was a HANDWRITTEN note thanking me for coming in. That totally made my night! Elite customer service
September 2023
Fantastic experience here with Kenneth, he’s so professional and friendly and helped with my watch repair as well as shopping for a new one. And the icing on the cake was a HANDWRITTEN note thanking me for coming in. That totally made my night! Elite customer service
