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January 2024 by Roselyn Feliciano
BUYERS BEWARE!!!My husband and I have been waiting for a long time to buy a new bed. We wanted to treat ourselves with a good bed so we chose to try Sleep number. As we came to the store we could tell that the salesperson wanted to make money and get us to buy the bed. We tried the beds out and yes did find them comfortable. We decided to make a purchase based on what the salesperson had told us which was that if we were not satisfied with the BED we could RETURN it within 100 days. Which in our minds meant the base and the mattress.The horrible experience began upon delivery…When we discovered that the base was warped and the pump was malfunctioning. My husband told the delivery guys to take the whole bed but they insisted that we should keep it and have the base replaced. But … that night… the mattress on my husband’s side deflated because the pump was not working. Then when we tried to return the whole bed like the salesperson had told us originally we discovered that the base could not be returned and that it was a final sale. Mind you the base cost over 3,000 DOLLARS YES, 3,000 DOLLARS!!!!We also filed a complaint with BBB and hope to get this matter resolved. This is absolutely absurd and unacceptable. In the future the Sleep Number employees need to be UPFRONT with their customers. We will definitely not be coming back to this DECEITFUL and DISHONEST store.Please heed our advice !!
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December 2023 by Gwen Thurman (G.Michelle)
The staff are always exceptional in their knowledge and courtesy. A particular standout was Luke, who guided me through the various models with patience and expertise. He took the time to understand my sleep preferences and physical needs, ensuring that the recommendations were personalized and apt.
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October 2023 by Lynda Russo
Salesperson talked way way too much. Was reluctant to provide price, wanted to input ALL information about the delivery and internet app without providing price. I had to raise my voice to get the price out of him. Too much information. Sleazy sales technique.
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April 2023 by Deb M.
Pleasant shopping experience. We love our sleep number bed.
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April 2023 by juanita Mejia
Best purchased made, staff is very friendly.
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February 2023 by Margo Canell
This is our second Sleep Number bed, Heather our sales assistant was great, very knowledgeable and helpful.
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January 2023 by Kris R.
Disgusting money grab. 2 years after we bought a 10k bed the remote died. To the date. What a coincidence...or not.They can't replace it due to some 'back order'. So we are told to use the app which does not work properly to adjust the bed. What a waste and major disappointment. I'm sorry we recommended this bed to anyone else. DO NOT BUY!!!
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October 2022 by S Youngstedt
Overall, great experience! Luke was extremely helpful and went out of his way to make sure we had a good experience! We are very much looking forward to getting our new mattress in a month!
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September 2022 by Joey Bull Gambino
If your looking to finance a bed that cost as much as a Lambo or a Bentley then come here to sleep number they will empty your pockets !!! Put u on a 10 year payment plan for a bed with the price of a car payment salespeople not knowledgeable about there products!!!!
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July 2022 by Joseph Farano
If your looking to finance a bed that cost as much as a Lambo or a Bentley then come here to sleep number they will empty your pockets !!! Put u on a 10 year payment plan for a bed with the price of a car payment salespeople not knowledgeable about there products!!!!
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June 2022 by Kathleen
The staff is friendly and very knowledgeable about their products.
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April 2022 by Max Zawada
Returning sleep number customer, i was prepared to buy online but decided to go in because the store was close. We are so glad we came in! Heather helped us make some decisions, and we were truly amazed at the level of customer service and knowledge she had to offer. Great experience, would recommend to anyone! She knew more about what i needed out of my sleep number then I have learned in the 15+ years I've owned one.
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April 2022 by Barbara Palm
Staff was knowledgeable and very friendly, not pushy at all, that we had encounter at other mattress stores!
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September 2021 by Estela Espinosa
Very great experience with the salesman Sebastian! He was awesome! I would definitely recommend asking for him as for the manager that was there I think her name was heather she was very rude at the end of our sale. We bought a mattress that was over $5,000 and once the papers were signed sebastian and my husband were having small talk and she rudely came and asked if he was still in rotation because another customer had walked in. It was a very awkward moment for us as well as for the salesman and we didn’t even get the thank him properly for all his help. Definitely not a way to make your customers feel after spending that amount of money there!
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July 2021 by Christopher Wallace
Sebastian and Heather really do a great job of taking care of people Thank you both
