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February 2024 by Dhruv Jaison
Both Gary and Dagan were extremely hospitable to us. Highly recommend visiting these professionals to get all of your sleeping needs covered.
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February 2024 by Susan Amy
Great customer service. Gary was very helpful and patient while I tried out various pillows.
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February 2024 by 15fnk75toa
Great salesperson! Loved their helpful info!
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February 2024 by Stephanie Sagum
Gary was very informative and friendly! Buying a mattress can be very overwhelming and intimidating and he made the process of browsing very easy! Overall had a great experience at this location, thanks to Gary!
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February 2024 by Sarah Hull
Great experience and such comfortable beds!
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January 2024 by Don Ignacio
Great experience! Very helpful and knowledgeable!
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January 2024 by Sue Neville
I went in to get a new pillow one day and i was getting ready to buy one until Gary told me that if i waited till the next day there would be a sale for buy one get one free which would be extending till that tuesday. If you aren’t aware tempurpedic pillows are pretty expensive so the buy one get one free was going to be a massive help me. I went back in later in the week and Gary remembered me and was able to help me figure out which pillow was best for me and which one i should get for me mom so i was able to give her one for christmas. I knew what i wanted be her insisted I try out a couple just to make sure and he was super sweet and gave me the whole experience. Overall he was such a great guy and seriously seems to have his customers best interest in mind. I figured out which pillow I wanted and he was just overall super kind, funny and helpful! He didn’t just care about making the sale but wanted to make sure me and my mom would both be happy with our purchases. 10/10 experience for sure!
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December 2023 by Sofia
Gary and Chris were so nice and helped us around!
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December 2023 by Adrienne Esparza
Gary and Chris nicest employees in the world!
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December 2023 by Sarah Tarnowski
Gary and Chris were so helpful and friendly during our visit! They provided all the information we needed to make an informed decision on our mattress! We would recommend anyone to visit Gary and Chris in Oakbrooke!
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November 2023 by Bruce W
Popped into this location several times just to compare some options. Gary helped us out each time and was an exceptionally helpful. He quickly understood our needs, and made no attempt to upsell us products. Identified what we valued and came in the next day after discussion and purchased several products we’re pumped about. Thanks again for the customer service Gary.
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October 2023 by Andrea Sung
Gary went above and beyond to help us with a warranty issue and replacement. When you have a warranty claim, which was easy with Tempur pedic, you can't order the replacement in the store. Even though he wasn't able to make a sale, he still took time asking questions and helping identify the 2-3 beds we should try based on our feedback. We feel confident that we have chosen the right bed and excited for our new mattress!
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September 2023 by Andrew Dao
I have had the pleasure of being helped by Gary and Bob throughout my decision with picking out the right mattress at the price that was comfortable for my family. I appreciated the comfortable environment and experience of this store specifically. No pushy tactics at all. It's a difficult task to make large purchases like this for me, and I can't thank Gary enough for helping me with the logistics and purchase of our new mattress. I highly recommend this location.
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September 2023 by Sunny Shajan
I'd strongly recommend avoiding this place! Their online and physical stores seem to operate independently, causing confusion. But the real issue lies in the customer service I experienced at the store.The individual working there displayed a concerning level of bias and was not at all helpful. It was an uncomfortable encounter, as the person seemed to make unwarranted judgments based on race or appearance. This behavior is not only offensive but also unacceptable in any customer service setting.To add to the frustration, when I tried to browse the pillows, I was met with a refusal until I made a purchase. This policy is not only inconvenient but also counterintuitive to the whole concept of a showroom or store where customers should be encouraged to explore and make informed decisions.Overall, my experience with their customer service was absolutely ridiculous and left me with a strong desire to take my business elsewhere.
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August 2023 by Susan Doyle
Amazing customer service by Shayne Shiner!! Especially when my purchase was a low cost remote! He went out of his way to be sure my issue was resolved.
