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April 2024 by Alexius Brooks
Omg they have some really really nice clothes and cologne there for men ,I'll definitely be shopping there for me and my dad
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February 2024 by wendy mckinney
Staff is lost about now many stores are in downtown Chicago. 3 to 5 people told me it was only one store. It's 2 people
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December 2023 by Jc Aa
? You wanna look good go to ZARA??
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December 2023 by Cina Thiam
Love everything about Zara
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November 2023 by Andrew Oh
I went to Zara the other night. My girlfriend and I were shopping. I wanted to go to Zara real quick to grab something. Store/mall closes at 9 and I do understand that we walked in at 8:49 pm. I do understand employees are wanting to go home and not wanting to deal with anyone in the last 10 minute, but the store is still considered open. The way this one employee saw us walk and immediately go, “we are closed.” As two other people walk in as well. Her demeanor and tone of voice was really poor and customer service was poor. She could have handled it much differently and when walked out she immediately rushed to the door to lock it. Again, she could have handled it differently and I feel like employees here need to be trained better.
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November 2023 by Marie D.
do not shop here. all online orders must be returned within 30 days of ordering. so that means you basically have less than 3 weeks since you have to wait for delivery. no store credit. nothing. im boycotting this stpre and i hope that everyone else learns that this is a scam return policy. i ordered 32 days ago and cannot return or exchange for anything with a receipt. screw them.
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October 2023 by Nader Kameli
Horrible experience. I am a fan of Zara and am a frequent shopper there. I went shopping in the Oakbrook location. This location is a great example of what happens when you hire anyone and put them in charge of customer service with no customer service skill. All the employees seem to be inexperienced and simply pushing buttons on the cashier machine. The young lady in charge is not much better. We went there on Friday night. Store doors were open and we went inside, and started to browse. When we went to ask the manager when they close, she was standing behind the counter, counting cash, and without paying much attention, she said "now", and continued to do her thing. Then a young man went on the microphone and yelled, 6 times, "store is close now". No warning, or pleasant tone, just a damanding voice. I have been in other Zara locations and when they want to close they give customers notices, and nicely handle eveyone until close. But not here.As they had closed the fitting room, we simply bought some items and took them home to try. When we brought them back the next day, we noticed a chaos in the store. Long lines at the cashier, longer lines at the fitting room, and no one around to help. The most efficient part of the store was the self checkout.If you are looking to shop at Zara, either do it online, or go to the other locations. This location gave me a bad taste. Stay away!!!!
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October 2023 by Roberto Rosas
One part is that the Zara experience with clothes specifically men’s clothes has down turned. Higher prices for less quality materials and / or odd ball items like puffy jackets with silly sayings or team names that don’t make sense. The cashier down stairs makes also no sense there should be some line control. Store needs a good clean and scrub I saw stickers on the floor and on the escalatorI didn’t purchase anything so I can’t speak to that but as a shopper I’ll visit again in hopes of improved Zara quality.
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October 2023 by josé Vidrio
Oct 17, the guy in the men section with glasses around 6:00pm extremely rude and means. The store have to work more with customer service. Latino with a mole on his nose. Worse shopping experience here.
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September 2023 by Davis Greer
The most inconsiderate store I have ever been in. The associate refused to provide her name which is a part of customer service. There’s absolutely nothing customer-friendly about this location. Remind you, I had to wait 5 minutes for someone to come to the register while 3 sales associates helped one customer who came in AFTER ME find a simple shoe. When the associate finally came to the register where I was doing a return, remind you, I had already been waiting, she LEFT from helping me to go help the customer that CAME IN AFTER ME.
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September 2023 by Sebastian Kos
I don’t know why any of the employees get paid here. None of them do any work. One register where an employee is playing on his iPad but register is closed and he can’t help me. Other registers packed lines. Three people in front of me gave up so wasn’t terrible. Manager’s excuse is short staffed.
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August 2023 by Alikssa Álvarez
I usually don’t do these types of reviews but this is my second time in this location I go to this Zara I usually go to the one downtown.First time here it was amazing I found what I was looking for everyone was so nice and helpful.Yesterday August 25th I decided to go to Zara and take my partner so he can pick a birthday outfit. He went to the men’s fitting room and I had found another shirt he would like so I go to the men’s fitting room to go give it to him when the girl that was in charged of the men’s fitting room told me to get out I can’t get near the fitting room I said ok but there was another lady with her partner there too she had went to give him some pants same time and didn’t tell her anything. I was not trying to think much of it so I waited outside the fitting room. He ended up trying the clothes and he said it didn’t fit him so I gave the clothes to the same lady that was in the men’s fitting room and I told her thank you but they didn’t fit and she just stared at me while I’m holding them at her just giving me a dirty look and not grabbing the clothes that didn’t work out. She kept just starting at me and making me feel so uncomfortable till my partner told her if she was ok and she snatched the clothes and hangers off my hand and turned around and put them in the rack where the other clothes that didn’t workout. I walked away I still wanted to shop a bit more and get something for myself too but she honestly made me feel some type of way and I decided to shop elsewhere. Don’t plan on coming back to this Zara. Don’t know her name because they don’t have name tags but all I know she was wearing a Blue Blazer and dress pants. First time I experience someone being rude at Zara.I would understand if it was busy and maybe she was overwhelmed and took it out on me but the store specially downstairs in the Mens there was no more than 5 clients. Just very disappointed.
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August 2023 by Andrew Shepitko
Crazy they didn’t let me go to firing room wit my kid, they said it’s only 1 persons allowed. Really they want me leave my kid next room they even allowed to stay him next of fitting room. And i call the manager she said same thing, it’s Crazy
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July 2023 by J T.
Im a male and was trying to try clothes on with my husband. I am on the shy side so i wanted to know how it looked without being a spectacle. The attendant this time would not let us go back. He kept arguing with my arguing with my husband. I said never mind we are leaving. I tried to hand the clothes to attendant and they said I'm not taking that. What the fuck are you doing in the dressing room if you aren't there to take clothes that don't fit like ever other dressing room?!? It was like he wanted to intentionally embarrass us.
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July 2023 by Maria Lehman
Terrible people work there. After trying on some clothes I wanted to leave the fitting room sooner, so that other people in line can go in, and gave the girl by the racks right outside of the room the items with hangers separately, she told me in a very rude way that I have to hang the clothes myself, so I did, but also said that some clothes I don't know how to hang the right way and that I could refuse to do it and just leave, but I still did hang what I could, and they told the security lady to cick me out of the store?
