Family Dollar is a mixed bag, with some customers praising the cleanliness and great staff, while others find the store to be a mess, though they acknowledge it may be due to short staffing. Despite the store's condition, one employee, River, stands out as a highlight. Customers describe him as a "great nice employee" who is very attentive, helpful, and patient with customers. He goes the extra mile, such as retrieving an out-of-stock item for a customer in under two minutes. Customers hope that River's excellent service is recognized by management. The store also offers a wide selection of clothing for shoppers to browse.