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June 2025 by Judy Selby
I had a previous issue setting up beneficiary on an older friends account. I went to the bank for help and between Carol, Jackie and Anne the issue was resolved. Thanks to all of you
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February 2025 by Laurie Vaught
Camara Richard's helped me so much today. She was absolutely amazing and I just wanted some one to know thank you
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February 2025 by Haydee Diaz Juarez
I have been going to this branch for about 6 yrs and have never had any issues the ladies here are always so nice and professional. Even when I go thru the drive thru they give my daughter lollipops and candy!!! I was in there today and Gloria helped me open up a new account she was awesome and so helpful!! I also want to thank Camarra for helping me and Gloria figure out where to go to give this review!! THANKS LADIES FOR ALL YOU DO AND FOR DEALING WITH ALL THE UNKIND PEOPLE THAT ARE MAD AT WORLD HAHAHAHA!
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February 2025 by Lynn
If I could give this establishment a FAT ZERO I would. I opened an account here on a Thursday and closed it the next day on Friday @ 5:30pm, why? because I was given misinformation at the initial meeting by not only the inexperienced young lady who helped me open the account, but a “mngr” (blonde, glasses, deep voice) as well. Upon me walking in I was greeted with smiles and told someone will be right with you. Before we got started I specifically said to the both of them “ So I’m not wasting my time or yours, what all do I need to open this account?” They both replied, “ Oh, just your Drivers license” I said Ok! I handed over my DL and within 40 minutes we were done. I had opened an account with Marquette Bank and was Happy! Well, on Friday morning I received a phone call from the young lady who opened my account on Thursday asking me to bring my SS Card in into the bank. Immediately I asked, why? Is everything ok?” She says yea, we just need it because the Apt number on your DL isn’t in the computer.”
I then proceeded to further question why wasn’t this told to me yesterday when I specifically asked you & your manager this?”
Bring in my social security card because my apartment number isn’t in the computer? Why not a piece of mail or utility bill? Totally peculiar. So after several unnecessary back and forth, I informed them that I truly do not believe in wasting my time, and I will be up there to Close my account before the end of the business day. I simply cannot & will not do business with an establishment that says one thing to their customers, then turn around and say/ do another! This entire situation could have been avoided if only they were totally transparent with how they do business, and by the way, when I returned that Friday evening to close the account, NO ONE greeted or acknowledged my existence. I literally had to walk up to the Mngr Gloria’s cubicle and let her know what I was there for, even after signing the clip board. My advice to those reading this, please take your hard earned money elsewhere because this place is not trustworthy at all!!!
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November 2024 by Joe O'Callaghan
The atms are broken all the time and they have two charges every time you use an atm that isn’t theirs, not to mention if you want to take out large sums of money they give you a hastle every time, this bank sucks.
It’s been over a month and they still haven’t fixed their atms, the online app fails to connect to server more than one would think. A joke of a company
3 months later and the atms are still always broken, place sucks
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December 2023 by Jiana Barrera
Jackie is great and very supportive! She deeply cares about her customers and providing quality service all around. Highly suggest
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September 2023 by Jay Jones
Customer services for long time customers (10+years) leaves very little to be desired especially since they’re handling your money. Moving to this bank has been such a hassle and it’s sad because I’ve been with them for so long.
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September 2023 by Paxton williams
Horrible attitudes at this location with the female tellers
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August 2023 by Paxton W.
Management address and promised me that this situation will be rectified. Management asked me not to take our business to any other Marquette location.
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April 2023 by Raoul Bandera
Everyone was courteous abs helpful.
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October 2022 by Vanna Nowak
Horrendous customer service doesn’t explain anything to where it’s understandable just expects you to understand what’s going on then pushes you under the rug
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April 2022 by Maria M.
Not helpful. I help my senior mom with her finances. Her debit card was frozen by the bank and her bills and telephone are now not able to be paid. Now she has no phone and no food. Thanks Marquette.
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March 2022 by Joshua Lyon
Banking with Marquette for years and within the last year had either my cards eaten by the machine or charged my account but never gave my money out.
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February 2022 by stefanii rodriguez
i made a call to marquette bank a couple weeks ago to stop banking with them, and got connected with monica she is very unprofessional this is so ridiculous .
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October 2021 by Savannah Rae
Horrendous customer service doesn’t explain anything to where it’s understandable just expects you to understand what’s going on then pushes you under the rug
