CarMax in Oak Lawn, IL offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find exactly what they want all in one place. The dealership promotes a no-haggle, pressure-free shopping experience, which many customers find helpful and relaxing. Customers appreciate the straightforward process for buying and selling cars, including the ease of selling a vehicle without needing to purchase one in return. Staff members like Jaime Serna receive high praise for their professionalism, patience, and attentiveness. Customers describe Jaime as courteous, thorough, and a true professional who makes the car buying process seamless and trustworthy. His excellent customer service encourages repeat business, and many customers feel confident and happy with their purchases thanks to his efforts. Other staff members, like Kelly Langley and Cesar, also receive positive reviews for their helpfulness and friendliness. Kelly’s personable and patient communication before visiting the dealership helped make financing less stressful. Cesar assisted customers in finding the right vehicle, going beyond expectations by helping locate cars at nearby dealerships and ensuring customer satisfaction. Most customers find the staff friendly and helpful, with a few noting that the overall experience can vary. Some mention disorganization or feeling unwelcome upon arrival, but overall, CarMax’s commitment to customer service and easy transactions stands out. The dealership aims to make buying and selling cars simple and stress-free, reflecting its reputation for quality service and customer trust.
From start to finish everyone in the Business office was very friendly and helpful. My reason for coming to Carmax last Saturday was to sell my SUV. The experience was smooth form start to finish.
February 2025
Place felt very disorganized as soon as I walked in the greeter look at me awkwardly until I spoke up , Made me feel unwelcome. before answering any my questions, the salesman started taking down my information. I was confused.
February 2025
The experience at the Oak Lawn, IL was phenomenal. The staff were really organized and on top of everything. The process was very fast and I got a fair offer.
