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March 2024 by Stryker Enterprises LLC
When a manager tells a customer there will be no charge for a redo on a $140 color treatment that didn't turn out as expected by said customer and then the customer comes in at the rescheduled time for the redo and is then told the cost for the redo is $120 after driving to your store in Oak Lawn -- you need to rethink the way you handle customer service. The snarky attitude from the person doing the redo was completely uncalled for as it's unprofessional. The owner of this franchise needs to be more proactive in customer satisfaction and address necessary changes that need to be made.03-22-2024 Added the following: Sent you an email at your request and never received a reply. That speaks volumes to how you handle issues.
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March 2024 by Kevin Cullina
Great staff comfortable chairs and I got a great cut
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March 2024 by Rukaya Ilah
Yvette did a curly perm on my child. Absolutely amazing ?
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March 2024 by Francisco Bravo
Always great deals and the beauticians are always up-to-date with the latest fashion and styles
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March 2024 by Debra Moore
I love my hairstylist (Bonnie) she does wonderful & satisfying work on my hair.Fantastic Sam's?
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March 2024 by Kelly V
I wanted to wait a month before I reviewed…We had a failed perm from a different salon so we were referred by a friend of a friend to Yvette. She said the previous place didn’t use the right rods. She used tighter rods on my son’s hair and it has been going strong for well over a month. He is very happy, she is very sweet.
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March 2024 by Barb Koziolczyk
Susie us awesome
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March 2024 by C Delgado
Yvette cut my hair this week, and I have to say I've never received so many compliments in one day, thank you Yvette!
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January 2024 by Kathy Cronin
Yvette has been doing my hair for few years. She is always dependable , takes a true interest in her clients, very precise with her cutting, have never left shop with any uneven areas. She has a true knowledge with coloring and products that may benefit. She can be very busy some visits but still remains precise. I’m so happy I found Yvette and she is a true asset to your company. Always smiling and even once called me she was sick so I didn’t drive all the way there. Thank you so much Yvette!
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January 2024 by Tabatha Soto
Yvette is amazing!!! She has done my son’s perms a couple times now. Every time we go she makes us feel so welcomed. My boys adore her. She has also done perms to a lot of my son’s friends. My boys get so many compliments on their hair. I ALWAYS recommend they go to Yvette. Thank you Yvette for always making our experience at Fantastic Sam’s great.
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January 2024 by Amy Trejo
Yvette did an amazing job on my sons hair!!! Perms are trending and my friend recommended her. She is the go to beautician for all of my sons classmates. She was very professional and on point. I definitely will be going back to see her and I’m defiantly going to recommend her.
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November 2023 by adam and Aracely Alvarado
Bonnie is the best!!! Always does a great job!
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October 2023 by George’s Fish Tanks and More!
Jill does a great job cutting my hair! She’s been cutting my hair for over a year!
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September 2023 by Maria Martinez
Great first experience. Took my mom to get her hair cut and her stylist did a perfect job. My mom came out a brand new woman. Would go again!
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September 2023 by nOaH McSeA
Jill is the best! Confident and creative!Service: Hair coloring
