-
January 2024 by Sally Cattouse
Very helpful, picked the perfect ?
-
November 2023 by ice Phoenix
They have everything for your holiday decor. Halloween, Christmas, 4th of July etc. In the summer I get my strawberries and tomatoes plants here. The staff is very knowledgeable in everything. This is my place of solitude.
-
October 2023 by Mac L
Came here for the first time today. Cute store but the employees were rude and I don’t plan on going back.
-
September 2023 by Golda Kasten
Absolutely gorgeous! Big roses and lilies ; perfectly arranged ; so fresh and their fragrance is amazing. I don’t know what time my sisters had it delivered but they were at my front door early in the morning ; they called before and left a message . Very professional!
-
June 2023 by Kay Allen
Fasel & Sons Garden Center was one of my go-to places to purchase flowers, shrubs, and even arrangements for gravesites until a very displeasing customer service experience today. During a recent visit, I purchased 4 shrubs and additional flowers to plant in my backyard. The same day that I brought the shrubs home, they all showed signs of deterioration with browning leaves that were beginning to fall off. Thinking that they just needed watering, I watered them multiple times daily in hopes that their condition would improve. I also tried planting 2 in-ground thinking that would help as well. After weeks of care, all 4 shrubs completely dried out and never came back to life.When I initially made the purchase, the lady at checkout informed me of their Guarantee Program which allows customers to bring shrubs back if they die after purchase. With this in mind, I brought all 4 shrubs back to the store today thinking that I could at least receive a free replacement of a different shrub or a complete refund in accordance with the policy.I was directed to a man who examined the shrubs and he immediately told me “you didn’t care for them” “you let them dry out and didn’t water them”. I felt insulted as this was completely false (why would I purchase the shrubs for my home and not properly care for them so they can grow and adapt to the environment) and I was baffled by his response and tone which was very rude. After continuing to explain how I cared for them and how they began deteriorating the same day I brought them home, he proceeded to tell me that I could select 4 shrubs to replace the ones that died at 50% credit. Once I chose the ones I liked I went to the register and was disappointed that I had to pay additional money for my replacements.Looking back, I should’ve just walked out and not purchased anything else because of my poor experience, but from this day forward I will never patronize this business again or recommend to family and friends as I used to.
-
June 2023 by Edith Mari
I showed up at 6:42pm and they had already pulled the gate closed (their store hours are until 7pm). The old man who was guarding the gate told me, "No entry, we're closed". I pointed out I had nearly 20 minutes until closing and I only needed tomato fertilizer. He said it was too far inside the store. I told him I had rushed to make the trip to Fasel & Sons specifically to support that business, but he just refused me entry for a third time. There were still people casually browsing the plant section. I would have been in-and-out before 7pm, while those folks were clearly in no rush. I hate to say it, but I'll be taking my business elsewhere from now on.
-
June 2023 by Chloe Neal
Don’t try calling them, they’re no help. There services are clearly listed on the website but the person answering the phone will just tell you no and provide no help.
-
June 2023 by Gwen D.
I am very disappointed in the service I received. They tell you they have a guarantee on their plants and I wanted to exchange 2 of 3 plants that I purchased at the same time. While telling me that I needed to water 2 of the same type of plant more than the other (because that's something I should inherently know ) this Caucasian person proceeded to say to me, a black woman, "I know you're not a bad person...." to which I asked how or why that was even relevant. I was extremely offended by this comment so I asked to speak to a manager who tried to justify it. It is UNACCEPTABLE to bring my character into question when I am merely asking questions! When I went to post this review I saw the other negative reviews about how the employees are rude, and condescending to black people. I will spend my money elsewhere in the future.
-
June 2023 by Tracey A.
I have kept flowers at my home for over twenty years and never had any to shrivel up and die in under a week. Today after speaking with someone this morning I came back with the two plants in question. My you I purchased 10 plants on May 30th and I only had a problem with two. The guy in the nursery was, rude, condescending and accusatory. Some guy Sandy, just assumed I didn't have the sense to water the plants and began a short Ted talk on plant watering! Didn't offer a one time replacement, or even abide by the policy on the website and receipt. Instead he was rude and disrespectful. Therefore I will never purchase anything from that plant nursery again. Spent over $100 there only to be treated terribly. While I know my lack of patronage won't ruin their business, but I know enough plant enthusiasts that I will cheerfully deter from shopping there. If no stars were possible that would be the rating after my experience today! People talk about Home Depot, but I've never had this problem with their plants!
-
May 2023 by Ryan Kent
This place was great. They have a large selection of high quality plants and decorations. Prices are fair and the workers are all very helpful.
-
May 2023 by Dorsey Chambers
Stunning flowers, knowledgeable staff, big fun!
-
May 2023 by Pat Ann
It's my only place to go for my flowers. Best in the area!
-
May 2023 by James E.
Been a customer forever. Never an issue. Everyone is always polite and answering all my questions as asked
-
May 2023 by Loretta W.
Already visited twice this season and neither one was a disappointment. Very knowledgeable staff and when you ask if they have something and where it is, they will take you to it and not just point. Now that is Customer Service at it's best. Fantastic selection of plants, garden items and just about anything you could think of to make your garden fabulous. The plants I purchased there are thriving and I know I will be back again!
-
April 2023 by Judith Wright
I love Fasels ..neat so many things to buy for gifts. Employees are soo helpful <3
