Firestone Complete Auto Care, located at 10327 S Cicero Ave in Oak Lawn, IL, has been serving the community since 1926, offering a wide range of vehicle services from maintenance to repairs. Customers can find solutions for every make and model, including tire sales, oil changes, brake inspections, and engine repairs. The staff is known for excellent customer service, with many reviews highlighting the helpfulness and friendliness of the team. A manager engages with customers to enhance their experience, and specific team members have been praised for their exceptional assistance, such as diagnosing issues and keeping customers informed. However, there are some concerns regarding communication and effort in certain situations. One customer reported difficulties confirming tire deliveries, while another experienced issues with a car breakdown but was ultimately pleased with the service received. Despite these challenges, many customers express satisfaction with the quality of service and the expertise of the auto technicians. Firestone Complete Auto Care aims to provide reliable and affordable auto care tailored to the needs of the Oak Lawn community, encouraging residents to schedule appointments for a trustworthy vehicle maintenance experience.
Great experience. The online appointment scheduler worked well. The counter folks were awesome. Turned around my alignment in an afternoon. My only complaint is that I had to call to get status and when I could pick up the car. Seems like that could have been a text or email saying it was ready. Otherwise, the car feels... read full comment
June 2024
Overpriced and ruined my alignment. They blew it off as if I should just deal with it. It makes driving so dangerous and aggressively pulls, especially when stopping.
May 2024
Excellent customer service. Grace is the absolute best! Excellent auto technicians. I came with no a/c, left with great A/C!!! ?? Thank you to everyone there. My 2nd service done wonderfully. I won't go to another location.
