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March 2024 by Kevin S.
It's a Chicago staple for a reason. Best deep dish I've ever had! Love me some Lou's!
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March 2024 by Kevin Micknius
Great
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March 2024 by MICHAEL GORSZCZYK
Well first off service was friendly and professional. Secondly, about 12 hours following eating, did not feel so good. May or may not be direct correlation, but sauce was overly watery, ordered deep dish with sausage and tomatoes. Either way not sure if this is a normal for that. As far as I gredients go, I believe you get a good amount for the cost, however way, way too much Italian sausage. It really takes away from the entirety of the pie when it's an entire flattened sausage over the whole thing. I wouldn't order it again with sausage. It's way to much meat. Smaller sized Italian sausage is much better. Had cookies as a side. Not good at all. No flavor, semi hard. Not worth it.
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February 2024 by Kimberly Klamerus
placed an order on the app at 2:30 in the afternoon for a 6:30 PM delivery on Valentine's Day received my order 40 minutes late even though I ordered it four hours ahead of time ordered two pizzas and a Caesar salad. .Most of the lettuce on the salad was brown and wilted one of the pizza's was fine and as you can see below in the photos the heart-shaped pizza was completely burned. I called the store sat on hold for quite a while before a worker came on I asked to speak to a manager she asked what was wrong? I told her my pizza was burnt and she's like burnt like black? I said yes the crust is completely black so she said she would try and get a manager and then put me back on hold sat again for quite awhile Before she came back and told me that the manager was too busy to talk to me and that I would have to call the store back tomorrow. This is totally unacceptable considering I order from here at least once a month and spend a lot of money here. I understand that it was Valentine's Day but to not even speak with me. I asked if the manager could call me back so the worker told me that they would try well That has not happened. Where is the customer service these days? I will be calling the store back tomorrow very disappointed considering this is my favorite pizza place and I order from here a lot but I am going to have to rethink this and Consider ordering from someplace else.
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February 2024 by Henry Hart
Store front Good
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February 2024 by Karen Skoda
Terrible customer service and they can’t get the pizza order right- still charge you full price - after you wait another 30 minutes for a new pizza!!
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February 2024 by Gwenevere Butler
Today I purchased two individual pizzas to go for my sister and myself with the toppings of pepperoni and mushrooms. Honestly, the pizza should have been identified as cheese and tomatoe pizza because there was only two pieces of pepperoni on each and a few mushrooms. I definitely will not be returning to this location.
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February 2024 by Jean E.
We order Lou's at least 10 times a year and send gifts of Lou's through Tastes of Chicago. What a treat!! Deep dish and Thin crust pizzas can Not Be Beat!!! Also excellent is Lou's salad with Sweet Italian Vinaigrette dressing!!! YUMmmm.... I'm
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January 2024 by Salmahi Sandoval
I had ordered a cheese deep dish pizza thinking it'll be as delicious as Giordano's but I was wrong. The sauce was disgusting it tasted too much like garlic and the sauce had whole pieces of tomato shouldn't be called a sauce. The dough was very plain and thick unlike Giordano's where the crust is buttery and flaky. If you want deep dish pizza go with Giordano's instead.
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January 2024 by Derrick Lacey
Can't believe they sold me a burnt pizza. You can clearly see it. Whoever took this out of the oven had to know that. Absolutely uneditable. Since I drive too far, useless have to go there to return it. A waste of money. More playing around going on then watching what they're doing.
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January 2024 by Salina Colon
Consistently on point!
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January 2024 by Ellie Vinnett
I placed order 23931439469035522 via Lou Malnati app, I ordered a personal pan along with a Caesar salad. I requested no tomatoes on my salad, but I didn't get my croutons on or with my salad. As much as food cost these days, y’all need to pay closer attention to instructions. The app isn’t very user friendly with help with orders, I shouldn’t have to call the restaurant - I should be able to express my concerns via the app.
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January 2024 by Rigo
I've visited this place over a dozen times. To begin with, I always order online. It's easier because I just pay online and it's always ready on time. Secondly, they are always courteous and quick. Lastly, Lou's has some of the best deep dish pizza around. I recommend a deep dish with buttercrust and pepperoni. Overall, I will keep visiting this place.Photos below:1. Small deep dish pepperoni & Italian beef2. Outside view3. Inside view
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December 2023 by Samuel Clucas
Lou Malnati’s hands down the best deep dish pizza in Chicago. Today’s visit, I experienced great customer service with a simple error arriving later than asked saying they must’ve discarded the pizza or given it to another customer !!! They replaced the pizza on the house !!!
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December 2023 by laura laatz
Super nice
