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November 2023 by Helen Kametas
I’ve avoiding going into mattress stores because past experiences have made me feel very pressured.Tom was so kind and helpful and made me a customer for life.If you’re in need, go to this location and you’ll find exactly what you need.
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November 2023 by Amira Yusuf
Celi B. was personable, highly competent, and accommodating. She listened to what I was looking for, explained all available options, and differences in mattress technology. Thank you for making the process so seamless!
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November 2023 by Candace Mendez
Tom was wonderful with helping us make our decision for the right mattress for my husband and me. He was very knowledgeable about the different mattresses and bases. We didn’t feel rushed or pushed into buying something. The whole trying the mattresses out and purchasing our mattress was a fun experience, and we can’t wait to sleep in our new bed and get a good night’s rest!
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November 2023 by Garrick DJ
Excellent customer service. The sales person explained everything to me. She gave serval examples to choose from. She made sure I made the sound purchase that was a right fit for my home. Thanks again…
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November 2023 by Anastasiya Gundogdu
We worked with Celi and we were extremely satisfied she was so knowledgeable and found us a perfect fit within our budget, cannot wait to purchase our mattress with her!
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September 2023 by michael morang
Tom is the man! I have bought 2 mattresses, a box spring, adjustable bed frame and refer all my family and friends to go see Tom. Exceptional customer service and always takes care of me. Keep being great Tom we need more people like you in retail.
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September 2023 by Steven Orfanos
I am excited about getting my new mattress. My experience was tremendous in store. My associate Celi was extremely helpful and nice! A wealth of knowledge, she was able to answer every question I had and explain things really well to a bed novice. She was very friendly, and wasn’t pushy at all. I must have been in the store for close to 2 hours trying every mattress out, and she was friendly throughout. Highly recommend her and the Mattress Firm in Oak Lawn!
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September 2023 by Tamarah Muhammad
Celi was very knowledgeable and helpful with the process of choosing a mattress. She provided great customer service throughout the process and was attentive to my needs as a customer! Will be referring this location to all my family and friends! Thank you so much.
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August 2023 by Claudia Hester
Celi was professional, personable, attentive and diligent in giving attention to my concerns and interests. She and Tom are a MAJOR CREDIT to you team. Thank you so much. I’m tremendously pleased with the service I received. C. Hester
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August 2023 by Olivia DeVivo
My boyfriend and I worked with Celie she was super friendly and patient and informative. I felt so bad we kept her there like 20 minutes after the store closed and she never made us feel like rushed or that she was impatient. We came back today and worked with Tom, who is also super super down to earth and realistic and friendly. He gave us a great deal on our dream bed and made everything super easy to understand, and made us feel very comfortable to come to them with any questions or returns if any issues arose. Thank you both!!
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July 2023 by anthony sawyer
amazing Great customer service best deals I brought 5 new beds 2 days later guys came out in under 1 hour I was all set wow 10 stars Tom is a gift from Heaven Celi is an Angel THE BEST i will never buy a mattress from anyone else, The knowledge they have the patience go see for yourself The Best of the Best. The whole Family Thank you
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July 2023 by Christine O
My salesman, Tom was extremely professional and knowledgeable, and knew exactly what I wanted. I will definitely recommend this mattress firm. Thank you for a great experience.
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July 2023 by Ahmed Ammar
Store clean and well organized. Salesman was very knowledgeable, attentive and not intrusive. Everything was nice and smooth. Happy to go back again.
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July 2023 by Chris Mathews
Celi was extremely helpful without being pressuring. She got me a great deal for my teenage daughter. I'll go back for our next bed!
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June 2023 by Jan Wenski
I went to my local store in Oak Lawn. My Sleep Expert was Briana. She was so amazing. I researched mattresses for several weeks. I said I needed delivery and take away. No bed in a box. No Sealy brand. Also wanted medium or medium firm. She graciously listened to my request. She took me to 2 mattresses by Beautyrest.I liked both. Chose the med firm. She explained that I had 120 days to change my mind at no extra cost.I financed my purchase, which was a breeze. I needed to come home to check my base for the boxspring. I wasn't sure if it had a frame only on sides or also head and foot edge. I didn't need to order a new frame. Set up convenient delivery date. Pleasant experience all the way!! Kudos to Briana!!
