-
March 2024 by Uriel
I brought in my truck for repair, they kept my truck for more than 1 day and couldn't figure out what was wrong with it, doesn't sound right or maybe they just need better mechanics.
-
February 2024 by F. McGraw
I haven’t even stepped in your establishment and I’m giving you one star. I read through your reviews and the ones that should’ve got your attention the owner ignored. Now the 5 start reviews are being answered smh. That says a lot about your business. You have no idea how much business you lose by not being good to your customers.
-
February 2024 by Marcia Roldan
My customer service experience was top tier! Pedro Zavala was very kind, patient, knowledgeable and also very professional! He took the time to explain everything in detail regarding the health of my vehicle. He really cares about you as a customer and the overall performance of your vehicle. I also have to mention the kind and professional women in the office. Thank you all for a great customer service experience! God Bless you All.
-
December 2023 by Michael Williams
In and out great service
-
December 2023 by Floyd with Nara
I made a appointment / reservation for my Denali first oil change ( which they service guy tried to charge me for until I showed him my GMC account which clearly stated first oil change and tire rotation is free ) and to replace the power inverter which had burned out. ( covered under warranty ) I left work 2 hours early for the appointment ( non paid ) I arrived early. After sitting in the waiting area for 90 minutes I was told that The dealership did not have any employees working that day who could replace my power inverter. They started to high pressure me to schedule right then when I can return to have the burned out parts replaced. Nope sounds like the dealership had a total failure to replace the main thing that they were informed of and was scheduled to be replaced. I will never return Haggerty GMC. Thank you for wasting my time.
-
December 2023 by Leslie J
Excellent/Outstanding customer service by Joe!! I appreciate his patience and efforts to make sure I received the price match!! Thank you!!
-
December 2023 by Erin Hoskins
I totally recommend this place for anybody who has a GM car. Pedro took very good care of me and my Buick. They have the best customer service reps and techies that explains everything to you and will work with you and not against you. I can't complain. My car is fixed and running great thanks to Pedro and the HAGGERTY SERVICE TEAM! YOu guys ROCK!
-
November 2023 by Make America Love Again
Overpriced but what damned dealer doesn't screw you with no KY-Jelly.The staff , especially the parts team are always courteous and very helpful.
-
November 2023 by Dove Dove
I did not receive an email, but I wanted to make sure you knew about my experience .The service and especially Humberto's customer service was superior. Affordable prices on repairs, friendly and comfortable atmosphere in the waiting room. along with quality repairs . I always say if you’re not satisfied, there’s always another gig in town. Don’t complain, just take your business elsewhere. In this case, I will always continue to bring my business and referrals to GMC, Mike Haggerty service. Humberto basically replaced Keith who was one of a kind now you have another gem through Humberto!Many blessings to you Humberto, ?In Jesus name, amenMy service was rendered on October 30, 2023 @ 0830.Services: General repairs & maintenance
-
October 2023 by Bob Collins - 5P2RE
Extremely disappointed, they clearly don't stand behind their work. I had a repair done 18 months ago and have had a nagging misfire since (same issue just less severe with no check engine light). Asked them to check their work as it was still under warranty. They said they had to charge me $169 for the inspection because I took too long to bring it in. I told them I didn't bring it in at first because I was waiting for a check engine light, since I know misfires are hard to diagnose without it. They inspected it, couldn't find the problem, and still charged me for the inspection. They actually called me to tell me they would need another $500 to complete their inspection, but it was clear they were searching blindly. They still haven't shown it wasn't their work causing the issue, actually told me it could be an issue with the same part, but they want me to spend $669 to show that it really is a warranty issue. Over the weekend I decided to replace their part to see if that would fix the issue.When I started the work, I found that they had damaged a number of parts and put the damaged parts back in. There was a tear in the air intake hose, that folded back when it was reinstalled. The PCV valve was cracked, and someone used electrical tape to hold it back together. Finally all 5 of the long bolts holding the intake manifold on were cracked in half, indicating that they were over torqued. I called the manager to discuss the broken parts and also sent him photos, but he insisted that because the work was done 18 months ago, there is nothing he can do, despite the fact that they are the last people to work on the engine and the repair has a 24 month warranty. It was a complete amateur job. I replaced the broken parts at my cost, and now everything is running smoothly. These were very obvious items that had they done a thorough inspection, they would have easily found. I am so very disappointed that the original repair was done so poorly, and I had to pay for trouble-shooting that was clearly not done. I am also disappointed that they have no desire to stand behind their work.
-
August 2023 by David Barry
Spent a lot of money and they could not even get rid of the check engine light. They generally seem disorganized and unprofessional. I had high expectations for excellent service and was gravely disappointed. Do not throw your money away here.
-
July 2023 by Inez Escareno
I would give this business zero stars da if I could. Purchased a truck back in April of this year for my fathers business. Paperwork was done incorrectly was lied to and mislead for months about what was missing to get the plates. Was told numerous time I would receive a call back from a manger and never did and when I got a hold of the district manger he hung up on me. I will never do business with this sham of place again. I strongly advise anyone to steer clear of this location. I will be reporting them to better business beau.
-
July 2023 by Karen Autullo
This is a fabulous place....years ago we actually purchased a car from here...it was a demo car with very few miles on it...the buying experience was quite pleasant...as was the entire team of people from the salesman all the way to the service department...we have gone thru them with every oil change...to every other type of car service that was needed thru the years during the time we had that car...it has always been a delight when we had to go back there...for we always knew we could count on all of the people there...with their kindness and efficiency and professionalism...and now that we iwn snotger Pontiac...this again will be r go to place for all of r car needs...a place u can always count on and trust.....k
-
July 2023 by Janice Tines
My last visit here was very awesome because Brandon McClain he know what I was talking about with car and he treated me like family I gave number 10 my air conditioner was not workingService: Air conditioning
-
July 2023 by Dianna Hicks
Left work, I went there yesterday for a brakes inspection. Was there 5hrs before my car was placed on the lift. I was disappointed that I just ask for my car back. Talk with Ken and took it back today and was told that I didn't need brakes. Before I got home my car was making noise. I will not be going back.
