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February 2024 by Brian
Had a great experience buying from here with Sean. I scheduled an appointment and came in knowing what car I wanted - we were able to test drive it and had the deal done with financing within an hour of arriving. I couldn't have asked for an easier experience and came out with exactly what I wanted.
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February 2024 by Make America Love Again
The service department at Napelton Mazda Oaklawn are total scammers. If thy can't find a problem with your vehicle they create one so that they can get more money and meet sales quotas . Stay away from these fraudsters. If the service department is bad you can bet the whole business , including new car sales and Used car sales is infested with dishonest people. This makes the entire dealership a bad place. STEER CLEAR OF THESE DISHONEST SCAMMERS
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February 2024 by Kimberley Goode
This is our second purchase from a Napleton dealership. Both were positive but this experience with Leo was the best. He was transparent, honest and fair and patiently answered all our daughter's questions for her first car. He stayed late into the night to seal our deal and made us feel cared for as human beings. So refreshing. We visited three other dealerships on our search for the right car and were frustrated by misrepresentations, lies and aggressive sales tactics that were all about being greedy and making money. We did not experience that with Napleton. We were treated with respect, given accurate information and a fair deal. Working with Leo was such a treat. It shows that he loves his job and helping people. Highly recommend him and Napleton for your car buying needs. Deal with people who earn the right to have your business and operate with integrity.
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February 2024 by Christian Davila
Great experience overall, went in with my parents after having had trouble at other dealerships with last minute markups on vehicles. We met and worked with Sean Darke and he was extremely helpful and transparent throughout the entire process allowing us to close on car the same day. 5 out of 5 stars I would highly recommend this facility.
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February 2024 by Willis M
My experience with Oak Lawn Mazda was great! Sean Darke was my salesman and I appreciated how friendly and helpful he was in guiding me through the buying process and with answering all my questions. After the purchase, he was able to accommodate a few maintenance services for my new car and borrow a loaner while the dealership service team worked on it. He stayed in contact throughout the work too. Definitely recommending him to friends and family who ask where I bought the new Mazda!
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January 2024 by Corey Wolfe
This is the second mazda I have bought and my first experience at another dealership was not a great experience for me. Napletons was GREAT and made my car buying experience easy and FAIR. Ali was super communicative throughout the whole day, got me great financing and had a beautiful car picked out for me before I even got there. The financing department was also straightforward and transparent with me which I appreciated. I’m a lifelong mazda buyer and will continue to go to Napletons for every purchase. If you are looking for a good dealership go to this one! Love my new cx-30 so much. Thanks guys!
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January 2024 by Xavier S
Ali was great, was always fast to respond via text and was able to get me a good deal on my used car!
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January 2024 by Diana Watts
Excellent purchase experience. Ryan Riddle and Don Smith were a pleasure to work with. Ryan's no pressure salesmanship, product knowledge, and attention to detail and Don's abilty to work the deal within my budget was greatly appreciated. In the market for a Mazda? Ryan Riddle is the salesman for you!
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January 2024 by Margo Melton
Kim, was very helpful she worked very hard to get me the deal.
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January 2024 by Jake Roche
First time purchasing a new car was from this dealer. Isaac and Leo were incredibly knowledgeable and friendly, and made the car purchasing process as quick and easy as possible.
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December 2023 by K D (Dupois)
Mazda customer for many years. This dealership was very easy to work with and Ali was exceptional in his care and communication with us.
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December 2023 by Nickolas Pulido
Awesome buying experience. Ryan Riddle and team were outstanding in providing professional, personable support. Attention to detail was top notch. Never felt pressured or rushed to make a decision. It was a collaborative process. Shout out to GM Kelvin for swooping in to close the deal. Highly recommend you work with Ryan, he’s All Pro
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December 2023 by Jason Gustafson
Horrible experience with the rip off salesmen here also manager. Never shop here. They also remove bad reviews from google so don’t pay attention to their star rating.
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December 2023 by michael appiah
Ali Sayes helped us to make the right choice by buying Mazda CX 5 and CX 9 this year. This man is very honest and gives you all the essential details to help the customer make the good decision. It was all joy yesterday when we picked up the CX 9 yesterday. Napleton’s Oak Lawn Mazda is the best.
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December 2023 by Leanna Gryz
I bought a fully loaded Cx-5 from Isaac Branch last week and he made the process much less painful than it usually is. It was still a long day....about 6 hours total...from test driving the car to driving it off the lot. Isaac was very kind and patient with me. He listened and heard what I was saying. He was very knowledgeable about the car and he spent a great deal of time helping me get it all set up and explaining all the features. He is not a typical pushy salesman, which was a huge plus and that is what made me pull the trigger on buying the car that day. I wanted to make sure HE got the credit for the sale. Isaac did his job really well while still managing to keep me from feeling like I just got conned out of my money. I will be a repeat customer due to hus excellent service.. If you are going to this location to look at a vehicle, ask for Isaac. You're welcome.
