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September 2025 by Chris Sayler
Who is this guy. He work there?
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September 2025 by Daniel Bradford
Avoid this place.
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May 2025 by loretta milsap
Clean establishment, Great customer service and awesome work on my car.
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December 2024 by Gerald Jones
I was told to go there for my oil change at a certain time and was trun around to come back another time, wasted time and gas
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September 2024 by Suleyman Y Goksu
Unfortunately, this was one of the worst service experiences I've had. The staff was rude and unprofessional, and no one seemed to care about customers. Calls went unanswered, and on top of that, I was overcharged before they corrected it. This Ford service is definitely worse than others.
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July 2024 by P H
Absolutelly unprofesional , Brian from service desk informed me at 8am that he will let me know within hour or two about repair estimete
After 6 hours i called and he told me with attitude that i may get estimate on my repair within few days and he tought that i was going to leave my car for few days there
I would not leave my car for estimate if he will told me that in the morning , he waisted a lot of my time. Stay away folks . Never again !!!
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April 2024 by Eric Harland
When it was Hawk Ford everything was excellent, Now that it's Napleton Ford the professionalism and courtesy is non-existent. My 2014 Ford Focus has been there since February 26th 2024. It may be the new Owners and/or management. I can see it and feel it's really not the same place. The attitude of the people that work there is different, The focus is not the same. The professional standards don't seem to be the same. Napleton Ford should be just as good as Hawk Ford was. But it's just not.
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March 2024 by QAM 87
Went in for my 2023 mustang gt recall appointment, Peter my service advisor was simple put awesome, excellent customer service experience, will most recommend you all ask for Peter.
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February 2024 by Pablo Jacinto
This is the place to go for oil changes. A lot of dealerships give you an appointment, but overbook. Not here. Was in and out in around 20 minutes. They know their clients' time is valuable, so they provide professional and quick service.
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February 2024 by Todd Day
I delivered new vehicles there
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December 2023 by Neo K.
Great service for air bag replacement! Napleton ford was the only location that offered a pick up and drop off service to replace my air bags that were defective. The communication was great and i received text throughout the replacement. They said it would be done in hours, and it was! Bill the service manager was polite and stayed in contact with me as well. Complete 5-star experience. Thank you Napleton Ford and thank you Bill for your professionalism!
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December 2023 by Jennifer J.
I bought a used car from here 4 1/2 months ago. I had it towed here 40 days after I purchased it because the battery died. I waited on site, from opening to closing, for them to install a new battery. The battery died again 2 months later. I had an APPOINTMENT to see what was draining the battery and to fix the trunk release (that should be covered under warranty.) They charge $200 to diagnose the problem. They said that they may have to keep the car overnight. It's been SEVERAL DAYS and they still haven't contacted me about the car. That's crazy! They can't fix a lock and diagnose a problem? Everyone in the service department seems stressed. They TRY to be polite, but everyone seems stressed out, super busy (although I'm the only one standing there,) and on edge; like, what lies can I tell the customers about their cars not being fixed today? They don't give you reassuring vibes that your car is in good hands. At least they could reach out, and give you an update to stall for time. I have to do all of the calling. Maybe they don't prioritize warranty work. I'm wasting my time and I need my car! They are too sloooooooooow. I'm picking up my car and taking it elsewhere! This is ridiculous!
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December 2023 by yvette h.
This is the worst costumer service. My second time is the same as the first horrible.They racially wait on you. Each time I've come there's know other costumers in area but I'm told to wait then as soon as one comes in they wait on that person and still leave me standing there until I start to complain.Im standing here trying to check in and you're sending me text asking why am I late Dan is the worst person and he is very prejudice he waited on the person behind me then when asked by someone that works here to check me in he says I'm busy his busy is sitting sipping water. This place is a joke
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November 2023 by cuz bdk
Got in and out, they kept my vehicle for a week. And now I'm having a problem with the same system I took it in for. It's still under warranty, but I must find the time to take it back!
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November 2023 by Mario M.
Don't waste your time on this place . Just take your business to the orland park Ford dealer. Service department doesn't want to help anyone out, been a customer here for years and they just keep getting worse. Always gave them the benefit of the doubt bc I'm a local.... Ha ha jokes on me. What a shame. This place will never get another cent out of me.
