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August 2022 by Rahul G.
I'm always here after work at 4 am to fill gas and maybe get something to eat. The one time I needed air for my tires their air pump was down. Also, some of their pumps don't work sometimes so you have to drive around to find the pump that works.
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June 2022 by Megan K.
This lady refused to help me because I didn't have an appointment. She also refused to let me speak to a manager and refused to call someone above her. I had an issue a few weeks before and the manager never called me either. What kind of place are they running here ?? Awful customer service.
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May 2022 by Mark R.
If they run there bank like they run there credit card leave your money in your car and only go in if serving cookies or coffee! There credit cancel auto payment and blames you after a promotional transfer transaction!!!!! You give them bank information to take out of and they continually try to change to their u s bank instead of outside bank I have requested! Rhonda the manager of the credit department is extremely rude and condescending! Nichole was less than less helpful. Carol the first person I spoke was courteous and helpful. She even admitted in the first place that it was just an error and all is well until previously mentioned supervisor and manager said my fault! My recommendation for everyone DO NOT go near a US Bank facility if you care about your family and finances! Definitely do not use there credit card! Too bad it's associated with US Bank. I used to like going there.
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March 2022 by L Uga1
US Bank used to be a great bank....NOT ANYMORE!!!! will be leaving as soon as I sell my house which will be soon. Teller services are TERRIBLE!
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February 2022 by Cheryl B.
Long lines and ONE Teller on a Saturday. Poor In what world should this be good service!
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November 2021 by Jesse Q.
So I was worried about this branch with all the terrible reviews but I was staying at the Hilton so I decided to get a advance on my credit card which I've done hundreds of times but this teller told me since I wasnt a customer of us bank I could only get half the amount I was seeking I asked who's decision was that she said hers I advised her that was a very unpleasant way to provide customer service she smiled and said nothing I walked out of the branch and have never stepped in another branch since all because this lady "thought " she had power over my money
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April 2021 by Howard L.
I've been to this Thorntons numerous times on a variety of occasions but I guess my review got deleted. Any hoo I came here to get some gas. There are many gas pumps here, easy access southbound of Cicero. The prices here aren't bad though the size of the Thorntons is more smaller than others. Prices here are fair. Staff here is super friendly. Bathrooms aren't too bad either. Overall average location to check out.
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December 2020 by Bonne P.
You know how they say one bad apple ruins the bunch? Well they have ONE!!!! Rude! Asked if she knew if powerball rolled over? Response "I don't know I don't follow the games, it's on the sign, Didn't tell me I was done with coffee transaction, had $6 on counter and I was waiting for receipt, she says what did you want with this money, rudely throughout whole transaction, I took my money back told her I was going somewhere else and if she hates her job why doesn't she quit? No reason to be rude our lives are tough enough:-( So sad what our world is coming to.
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December 2020 by Chicago
This not no us bank ?
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April 2020 by Edward S.
I could not belive what I've seen here . I've been in this companies gas stations from Joliet to Bridgeview, IL along with others companies but this one on Cicero Ave, has hotdogs and the other stuff cooking out on the rollers. No other place is doing that as it is unsafe now.
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January 2020 by Mary D.
Surprised by the rating and dissatisfaction of this place since this place is often quite popular even during non-peak times. The gas is cheaper than any other station in Oak Lawn and even Costco in Chicago). And all of the pumps Ive ever used have all worked (or maybe I'm lucky). Can't speak on length regarding the service or staff as Ive only been inside once when my credit card didn't work but the staff member was quick and helpful.
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December 2019 by Rico J.
Used to be my favorite gas station, came almost every day. The new employees have terrible attitudes and I will no longer go to this Thorntons.
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December 2019 by Ken P.
Stopped in to purchase gas like I always do Tequila try's to get on the speaker tell me you must prepay but It's not working so she said between 10 pm and 6 am I asked her how long have you been here she said two weeks also sign up in the window tell people bathroom is broken I don't think she was customers Friendly speedway here I come
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August 2019 by Jaime Bibian
Its not u.s bank atm. Its pnc bank atm
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July 2019 by Jacquelyn Z.
Juanita doesn't like to clean the bathrooms so, they're, "out of order." She doesn't like to allow anyone else to use the bathroom even though there are people driving in from all over
