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April 2024 by J W
If you're looking for a relaxed place near the airport, this is a safe bet. But it won't be clean, and they won't tend to any requests, not provide you their advertised perks.The problems I encountered were related to customer service. The don't tell you up front, but they don't service the rooms every day, nor even every other day. Ewww!I love the "green model" of modern hotels that ask you to let them know if you want clean towels or sheets each day, so they can save water, etc. by not doing laundry if not necessary. But sometimes it IS necessary! This should be guest choice. NOT hotel choice.Hilton, if you aren't servicing rooms until every 4th day, you need to post that as a warning ⚠️ everywhere you advertise your rooms. Neglect of sanitation in a hotel room is a subpar hotel experience at best. Nowhere near industry standard. Hiding the fact that your hotel cuts costs this way is dangerous for travelers for whom this is a priority. It is also false advertising.As an experienced traveler, I expected bumps in the road, so I made sure to speak to the front desk on my way out after my first night, to express that I wanted housekeeping to visit while I was out. I needed clean towels and said that too. The man at the desk said they would see if they could get me some clean towels. I found that an odd response to asking for housekeeping to come to my room, but I left without inquiring further.Upon getting to my room late that night, I saw there had been no visit to my room. There were no fresh towels. Our room service food containers from breakfast were never removed, so the food was still sitting in the room rotting away. How absolutely vile and disgusting.For the record, most of the food is sitting here rotting because it tasted like dirty dish water, so I could only gag down about half of it before leaving it, after paying their mandatory 20% gratuity and delivery fee to bring it up here. I never expected to come back to my room and have it still sitting here over 12 hours later. ? Seriously, Hilton???I called the front desk after midnight to ask for fresh bath towels, because housekeeping is closed at this time (weird for any hotel in a major metro area, but especially one by an airport) and would you believe they had none?! They only had floor mats & hand towels. This could have been avoided if they provided housekeeping daily, as a standard practice. Why is it my job to chase after clean towels at your hotel, Hilton?They should be provided DAILY. Unless explicitly stated otherwise by the guests.Room cleaning also needs to occur DAILY. Empty the trash! Remove dirty towels! Make the beds and change sheets if necessary. If the guests indicate they don't want this, that would be the ONLY time it would make sense to skip these sanitation measures.In my case, there is some weird sticky substance on the floor next to the bed by the phone. The side I chose to sleep on. I didn't know this and after showering I got into bed and my feet and sheets were all sticky with a black tarry substance. I was disgusted and confused after I had just showered, and went to the bathroom to rewash my feet with the towel and then got back in bed. I noticed the black sticky stuff on one of my feet again after returning to bed, and again got up to wash it off, this time checking the floor for what was getting on my feet. Right next to the bed is some disgusting stain on the carpet. ?I placed the towel over the stain and left it there, intending to have housekeeping address it in the morning, but they never came. I even stopped at a housekeeping cart on my way out to discuss it, and was advised she wasn't assigned my room number. I see her clipboard and list of rooms. She wasn't. Hence my stop at the front desk after that. What the man failed to tell me is, NO ONE WAS ASSIGNED TO MY ROOM. Housekeeping was never going to visit, even after I specifically requested it, TWICE, and they knew no one was going to come. They knew all along.The Hilton experience has fallen into the gutter. T
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March 2024 by Eli Mo
Now nothing is free, not even the parking lot ? There is no longer free breakfast, the friendliness is very good, everything is very clean and nice, be sure to check if the pool is available, why did I have a day when it was closed?
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March 2024 by Dana Williams
Staff not that great.2nd time and staff is still isn't friendly or polite.
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March 2024 by Andrena Hull
Angela in the dinning area was so helpful her energy was so wonderful I loved everything about her service.Food & drinks: Food was great
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March 2024 by Brittany J
Terribly rude customer service. Go somewhere else.
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March 2024 by Stephanie Cockrell
I loved this hotel. The rooms were excellent. Check-in was remote and accessible. I will come back.
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March 2024 by Michelle Huff
Marilyn at the front desk is an absolute treasure. She is so kind and respectful. She truly cares about the guest experience. We love that the hotel bar serves delicious meals. The rooms are comfortable and well appointed.
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March 2024 by Latisha B.
I enjoy my stay everytime I'm there. It's Quiet, peaceful and my room was clean no bugs
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March 2024 by Dwight Walden
Was there for a neighbors 75th birthday jubilee party. The ballroom was nice although I think they had too many chairs at the tables because it was too cramped. The food was decent and the service/servers were nice. The location was good, felt safe and comfortable.
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March 2024 by ali grazz
Don’t ever come here. Service is very very bad. Nobody respect you you never feel you here with your money and you are customer service zero customer service reception room. I told him I need room service 9 AM. I come back 6 PM no room service I leave 7 PM. I come back 1 AM in the morning no room service. Zero towels room is leaking air from the window. It’s like cooler is not a room. I don’t ever recommend this hotel. at all, I never make mistake and get room in this hotel.
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March 2024 by Mohammad Hajjawi
Staying at the Hilton was an absolute pleasure from start to finish. Irene and Ardisse at the front desk went above and beyond to ensure a seamless check-in experience with their warm hospitality and attentiveness. The hotel itself was immaculate, the amenities top-notch, and the service exceptional. I highly recommend this Hilton location, thanks to Irene and ardisse for making my stay truly memorable!
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March 2024 by Dr M.
I attended a birthday brunch that started at 1pm and place an elders breakfast order at 1:45 and she did receive any food until 3:15 and it was simple sausage, egg and pancakes. She is 85 years old and a diabetic. We watched others eat lunch items while waiting and continuing to express the urgency of her receiving her food. No one moved faster or took heed to the urgency. The food was cold and at least (5) guest sent their food back based on incorrect information, temperature and taste. I don't recommend anyone to this brunch the best item was the mimos!
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March 2024 by Amy Leon
Food & drinks: Breakfast $20 and not worth it
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March 2024 by Elizabeth Shapard
THE WORST!!! Stayed here several times only because it is the only hotel in close proximity to where I need to be. Most recent stay in October 2023, checked on very late on a Saturday night. The people at the desk were very nice and that is where the good experience stopped. Had to be somewhere early Sunday morning; woke up, turned on shower and the water dribbled out. After trying to make it work for several minutes, I gave up and just got dressed and checked out. No manager was available, so I called back after I left and the manager was the RUDEST,!!! AND she said, don’t bother calling her supervisor because she wouldn’t do anything about it either.The 2 things you EXPECT when you stay in a hotel are a bed and a working shower.Like I sad, I have stayed here several times out of convenience and I will never do it again. Especially when I have paid $250/night each time.Rooms: Old, outdated and tiny bathrooms
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March 2024 by Chiquita Jerry
I didn’t stay at the hotel but I came to the South Side Social for my birthday to meet up with friends for food and drinks and I have to say that the experience was amazing. Aaron and Armando provide excellent customer service as always. They are consistent from start to finish and I have become a regular because of it. Highly recommend 10 out of 10.Food & drinks: The pizza, wings and fries are just the best. You will always find a great cocktail here as well. Armando and Aaron are two of the best bartenders.