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October 2023 by Iwan Wodwud
After reading customer reviews, there is a fear of cooperating with such an unreliable company, they simply treat their customers irresponsibly?
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October 2023 by 9traycowboy
Will never go there again.
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April 2023 by Jim K.
I reserved a car to rent for some important travel out of Chicago at the Budget Rent A Car on Division Ave. in Oak Park, Il. I showed up 10 minutes early. I was not impressed with the office, which was a dilapidated structure on stilts. Upon entering I was told the "system was down" and I could not process a rental car until it was rebooted and up and running again. I waited almost an hour as nothing to fix the problem worked. I asked to be contacted in a couple of hours if the rebooted system came up again. I asked if another branch's rental car could be brought to me. I was instead told to drive to Logan Square where I could get another Budget vehicle. This place will never get my business again. The office is a mess, the yard is jammed with parked vehicles, and everything looks like a disorganized mess. There was a reason the computers and phones were down at that place....squirrels must've chewed on the wires or a rotten piece of timber ripped the wiring down ! Avis/Budget, fix this branch up and get it out of 3rd World standards.
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September 2022 by Amy Pokras
I made a reservation for a car on 9/7/2022 for 9/9/2022. I called the morning of 9/9 and made my pick up later through the national number. I was assured a car would be available at that time. When I arrived at the Oak Park, IL location, there were two SUVs in the lot but no smaller cars. The man at the desk indicated that there were no cars available and offered no solutions whatsoever. There were two other customers there in the same situation. I asked for one of the SUVs that were there, but he said he had later reservations for those cars and refused to allow me to rent one. He indicated that he was "supposed" to have received more cars for rental that morning, but they had not arrived. I asked why he he had not called and told me that there was not a car available, and he said his phone system was down. I asked if he had a cell phone and if so, why he had not called me that way. He had no answer. National never told me no cars were available. I asked for him to call another location, and he indicated that the nearest one to him also had no cars. His only response was to tell me to contact customer service myself.National told me a car would be available. I relied on that information to try to obtain a car. I needed the rental car to transport two other people and me to a conference over 100 miles away. Avis left us stranded and scrambling to attend. The agent at the facility was completely unhelpful and ineffectual. National failed to alert me to the issue when I made the change to my reservation or at any other time.This is a completely unacceptable lack of service.
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August 2022 by John MitchellJohnM
Car was dirty inside and out, low tire pressure warning. He said don’t worry about it. Right rear tire was at 19 psi. Avoid.
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July 2022 by Natasha Y.
This place deserves zero stars DO NOT rent a car from this place i returned my rental and they charged my card again after I left and when I called I was told because I brought the car back late even tho I returned at the same time as pick up and then told me he couldn't help me and hung up DO NOT rent from this low budget rental place check your card statements if renting from them
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July 2022 by Fares Hussain
Inept staff that waits until you’ve driven 40 min to tell you about their credit check trap and refuses you a car. I booked through Priceline and specifically called the location to tell them I was using a Chase debit card and if I would experience any issues doing so. They said no and it wouldn’t be a problem. Then they give you the “who did you speak to “ run around. An absolute waste of time and money and I would also say this is discriminatory to minority customers.
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May 2022 by Geno King
I reserved a car I had a coupon that they wouldn't honor. They gave me a bogus excuse that the coupon was only for workers. It made absolutely no sense to me, they also didn't honor the price i got on-line they tried to charge me more money so I canceled the rental. I absolutely will never rent from this rip-off place! I should've know when I drove there and saw a mobile home in a parking lot!
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May 2022 by Josie Garcia
I rented a car like a month ahead when I got to place 2 guys were working and speaking in foreign language smiling among themselves the guy supposedly taking care of me said my coupon was no good from $582 he said I had to pay over 1000 I've always rented from Avis but in Oakbrook terrace never had I experienced this it was terrible service he didn't try to work with me he didn't care to get my business,never will I go there again.
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February 2022 by Sarah M.
Had arranged to rent a car for an upcoming trip to Alaska. The car was not inexpensive. I thought all was good to go. Received an email saying they had a "glitch" in their pricing and canceled my reservation. They invited me to rebook. Went online and prices were an additional thousand dollars. I tried to argue it, but apparently, they can cancel your reservation at any time and raise their prices. "It's in their contract." How is this even legal? Good luck if you decide to use this company. By the way, I did rebook...from someone else! Never again Budget!!!
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November 2021 by Wanda Moore-Wilson
Very unprofessional, and over charge me Had my money tied up for three daysHad to walk 3 mi home cause they made a mistake.
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August 2021 by Jacqueline S.
One star is too much for this place. You can make a reservation but doesn't mean anything. I got there and they did not have a car ! Has to pay Uber home. So not rent from Here service is terrible owners are extremely rude and will blame corporate! When it's all them. I called corporate and they said independently run. Also they looked and said they were over booked. They want to get the highest dollar so they don't care who they screw !
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July 2021 by Rabbi Yisroel Bernath
Pleasant experience and friendly service.
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July 2021 by lavender cookie dough
Terran provided awesome customer service
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April 2021 by shakeel shaikh
Great place