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December 2023 by Hongwu W.
I occasionally frequent this store and generally have been treated well. However, today I had an unpleasant encounter with a young service person named Katrina, who had a condescending and hostile attitude with every interaction. The CVS management staff at this location should do a better job of training their staff.
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November 2023 by Rohan D.
CVS is not the place to trust your life, they short staff and overwork their pharmacists and they are terrible about making sure you have the medications you need to stay healthy. This CVS is also short staffed up front, so I've always had a long wait to check out. Lots of things you might want to peruse and buy are locked up and it's hard to find someone who can assist you. Parking is difficult here too.
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August 2023 by Rob W.
Not my "usual" CVS but I was looking for some reading glasses and this one was on the way home from another spot I had visited, so it was convenient. Seemed like a larger store with wider aisles than teh one I'm used to, so I kinda liked that.Went straight to the rack with generic eyewear. Selection was good, but the variety wasn't as wide as the CVS I frequent. Nevertheless, I did find the type of reading glasses I needed. I also spotted a nice xase - mine has seen better days, so I bought that as well.I went up to check out. Aside from the pharmacy, I only saw two employees in teh store and one of them was stocking merchandise. The guy who had been at the register when I came in was helping a customer find something and progress with that appeared to be slow. I looked to my right and was relieved to see a self-checkout counter. Stepped on over and got it done.Overall, a decent experience.
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April 2022 by Lauren L.
This review is for Quincey who was essentially helping every customer in the store while assisting every customer using self-checkout. He not only politely and pleasantly provided assistance to every, single customer, he seemed attuned to when they needed help and initiated the conversation by asking "is there something I can help you with?" CVS, don't be foolish. You have an employee who is motivated to do a difficult and under-appreciated job exceptionally well. These are the people you should be promoting to leadership positions.
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January 2022 by Beth S.
I like this CVS. It's very clean, with friendly staff and up-to-date COVID protocols. It had a great selection of hair products, which is what I was looking for. The staff was very helpful when dealing with COVID testing questions.
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November 2021 by Katherine Q.
Pharmacy wait is horrible. I have been on hold for over 40 minutes waiting to speak to the pharmacist.
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August 2021 by Raina L.
This is the worst CVS pharmacy ever. I get the same Rx every month and they consistently get my Rx wrong. When I try to call to avoid the same mistake AGAIN they leave me on hold for 30 minutes or more. When in the store the employees are rude and the manager always looks overwhelmed. I feel sorry for the staff and myself. Avoid this one if you can. I wish I could give it negative stars.
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June 2021 by Carlton J.
I could of got a call stating my insurance information needed updated before I drove all the way up there. I just paid for it in cash and moved forward.
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June 2021 by Dalia D.
Just came for a strep test. Hours inside say till 7:30pm. Walk ins advertised till 6:30pm. I came at 6:14 granted I know I know cutting it close. But they tell me there's nothing they could do for me. No one even being helped or seen. A doctor sitting in her office ask questions for the receptionist.
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October 2020 by Claudia M.
CVS MINUTE CLINIC REVIEW. I made an appointment for a FLU Shot for tonight for my 8 year old. Will let you know if it was a success or not. I have been waiting on the phone for 30 minutes trying to get an answer to whether they can administer a flu shot to my 8 year old. How hard can it be to pick up the phone and answer a question? I got a yes after 35 minutes. WE were able to get my 8 year old the flu shot. The actual doctor was very good. Nice lady. They bill your insurance for 50$.
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October 2020 by Robert Tennent Simpson
It’s not a print shop. They cannot print anything but photos.
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December 2019 by Rachel P.
Pharmacy is TERRIBLE. Apparently they are extremely under staffed. However, half the staff that is regularly there can be super rude. When errors occur, and you walk through the process with them, they are responsible. I know they're probably stressed from upset customers and long hours, but taking it out on polite customers is not okay. There are a couple individuals who remain calm, and are honest about any pharmacy shortcomings.
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September 2019 by Angel L.
I visited the pharmacy on September 14, 2019. I had visited the ER the night before and was in a lot of pain. I was greeted professionally to submit my prescription. And let the young lady know I would wait for it. She responded "No problem". I waited 40 minutes and I was the only person in the waiting area. I asked how much longer it would be. The pharmacist yelled out " Narcotics take an hour". He was nasty, unprofessional and belligerent.
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May 2019 by Siobhan D.
I prefer CVS to Walgreens as I often get CVS coupons mailed to me plus the pile of $-off coupons at the register on my CVS receipt. The Walgreens rewards system baffles me. Anyway, this is my local CVS and I come here every few months when I've got my coupons organized. I can usually find everything I need and if there is a long line then the manager calls for help up front. None of the clerks complain about my pile of coupons. The store is tidy and organized. The cashier today, Unique, was friendly and helpful. Parking is easy in the big lot.
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March 2019 by Patricia A.
This CVS pharmacy the worst customer service. If you call there you can be on hold for over an hour with no one answering. Occasionally someone might answer and say we have X number of calls ahead of you , but no one ever comes back. You can be on hold long past their closing times. I have gone in to ask what the problem is and am told it is understaffing. I would not recommend this location. This review is for the pharmacy at 345 Madison St. Oak Park Il.